It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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If I could leave ZERO STARS I would.
If I could leave ZERO STARS I would.
Absolute thieves of a company.
February 5, 2026
Unprompted review
Reply from SquareTrade
Hi Chris,
Thank you for your review.
We are sorry that you were unhappy with our services. We would like to try and better understand what went wrong and try to resolve this matter for you.
Could you please contact us at complaints@squaretrade.co.uk or call us on 0131 203 3074 (Monday-Friday 08:00 - 21:00, Saturday - Sunday 09:00 - 18:00).
Please add your full name and claim number to any emails that you sent to us.
Best Regards,
Your SquareTrade Team.
My claim was resolved within some…
My claim was resolved within some minutes, am happy
February 4, 2026
Unprompted review
Reply from SquareTrade
Hi there!
We're so glad to hear that you had a great experience with our service!
Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Offcourse they couldnt repair the…
Offcourse they couldnt repair the product but they explain everything and was incredibly helpful.
February 4, 2026
Unprompted review
Reply from SquareTrade
Hi there!
We're so glad to hear that you had a great experience with our service!
Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Perfect experiențe !
February 2, 2026
Unprompted review
Reply from SquareTrade
Hello Marius,
Thank you for sharing your review with us. We're delighted to hear about your excellent experience with us.
Thank you for choosing SquareTrade.
The SquareTrade Team
Professional guidance and clear…
Professional guidance and clear communication
February 4, 2026
Unprompted review
Reply from SquareTrade
Hi Parisa,
Thank you for your wonderful feedback!
We're thrilled that you had a positive experience with our service. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
You have to check again and again
You will have your new phone already tomorrow,they said. Now three weeks later I have still not received my new phone. I have contacted square trade several times. They are kind and helpful,but with no result!
January 21, 2026
Unprompted review
Reply from SquareTrade
Hei Sølvi,
Takk for at du delte din erfaring med oss.
Vi har forsøkt å kontakte deg for å diskutere dette problemet, men har ikke lykkes i å få tak i deg.
For å kunne løse dette, vennligst ta kontakt med oss via e-post på kundeservice@squaretrade.no eller ring oss på 21 49 20 59. Vi er tilgjengelige fra kl. 8 til kl. 20 mandag til fredag, og fra kl. 9 til kl. 17 på lørdager.
Takk for at du tok deg tid til å skrive til oss.
SquareTrade-teamet
Flinke ansatter
February 3, 2026
Unprompted review
Reply from SquareTrade
Hej Akmal,
Tak for at dele din anmeldelse med os. Vi er glade for at høre, at du har været tilfreds med vores kundeservice. Vi forsøger at give dig den bedste og hurtigste forsikringsløsning, så du kan leve et så uforstyrret liv som muligt.
Tak for at vælge SquareTrade.
SquareTrade-teamet
Reply from SquareTrade
Hi Balaci,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
They really help
February 2, 2026
Unprompted review
Reply from SquareTrade
Christian
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
I have got the help that I needed
I have got the help that I needed. I will come back to give 5 stars if my problem is solved in a timely manner.
February 2, 2026
Unprompted review
Reply from SquareTrade
Hi Mihai
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Thank you for choosing SquareTrade.
Team SquareTrade
Reply from SquareTrade
Hi Sander
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Within 3 days.
Within 3 days.
It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actually I assumed that I would have had to sign for the receipt of the package.
January 29, 2026
Unprompted review
Reply from SquareTrade
Hi Abdullah
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Excellent service and fast repair
Excellent service and fast repair
February 1, 2026
Unprompted review
Reply from SquareTrade
Hi Therecia,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Very good experaince with square trade,
Very good experaince woth square trade,
January 31, 2026
Unprompted review
Reply from SquareTrade
Hi Dileep,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Excellent service and very smooth…
Excellent service and very smooth communication with the staff. I received a replacement phone, the same one that was formatted because it couldn't be repaired. Thank you.
January 31, 2026
Unprompted review
Reply from SquareTrade
Hi Moataz,
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Mobile Phone Insurance claim
Insurance claim, this was an easy process after losing my device. Quick easy and simple process. New device delivered next day.
January 30, 2026
Unprompted review
Reply from SquareTrade
Hi there Wain!
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
All in all a good experience again
All in all a good experience again. I had several issues in the past three years which were always solved professionally. This is not obvious by all insurance companies. Most tend to complicate things as long as possible in order to avoid generating costs. This was never the case here. I highly recommend this company.
January 29, 2026
Unprompted review
Reply from SquareTrade
Hi Khayam,
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide a great service to our customers. We appreciate your preference and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
bough a 1 year warranty product but got a broken replacement product
I am writing to formally file a complaint regarding a replacement phone I received through my protection plan, which unfortunately arrived with defects and does not function properly.
My original device was approved for replacement due to damage. However, the replacement phone I received is also defective. At the time of receipt, I did not immediately notice the issue and reasonably assumed the replacement device was fully functional and covered by a standard one-year warranty, as is customary for replacement products. I was not aware that my plan allowed for only a single replacement regardless of the condition of the device received.
Providing a defective replacement device and denying further resolution places me in an unfair and unreasonable position as a consumer. I fulfilled all my obligations under the protection plan in good faith, and I do not believe it is acceptable or lawful for a replacement to be defective without offering a remedy.
At this point, I am requesting:
A clear written explanation of SquareTrade’s policy regarding defective replacement devices
Confirmation of why a defective replacement is considered a fulfilled claim
An immediate resolution, either by providing a fully functional replacement device or an alternative fair solution
I am deeply concerned that my consumer rights may have been compromised in this process. If this matter cannot be resolved promptly and fairly, I will be forced to seek legal advice to further evaluate my rights and potential next steps.
I hope we can resolve this issue amicably and without escalation. Please respond in writing at your earliest convenience.
Sincerely,
January 29, 2026
Unprompted review
Reply from SquareTrade
Hi there Vanessa, we're sorry to hear that you've had a recent issue with our service. We want to do everything we can to help, but we're having difficulty locating your account in our system.
In order to help make things right please get in touch at https://www.squaretrade.eu/uk/customer-service/
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service, and we look forward to working with you to resolve your concerns.
Thank you for choosing our service, and we hope to hear from you soon.
Best regards,
The SquareTrade team
A goodwill solution was found…
A goodwill solution was found for a borderline insurance situation and implemented immediately online.
January 29, 2026
Unprompted review
Reply from SquareTrade
Hi
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Worth it like L'Oréal!
My son got a tablet. He is now 8 years old. We have been using Square Trade for over 2 years. In the first case the tablet was not reparable. Full refund of the tablet and we bought another one. In the 2nd case the tablet was able to be fixed. The 3rd case was totally unexpected. The tablet was just fixed and out of the blue unable to charge. So we got the full refund. This is very usefull. Even for the new PS5 he got for his birthday, we took an insurance. Just in case! Usually I am not such a fan of insurances, but this one is very useful. Thank you, ST employees, you are super!
January 23, 2026
Unprompted review
Reply from SquareTrade
Dear Merceline,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
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