Square US Reviews 7,311

Horrible customer support team! They were rude and very condescending! They put to separate reviews on my account as soon as a larger deposit made. They held my money fir days and told me It would be 4-5 days before I could speak to a supervisor! It was a horrible frustrating experience and as soon as I figured out how to unsubscribe i will, but they make that just as hard! This app/company are scam artists!!

Wait list requests should be easier to book. Now I have to make a whole new appointment. There should be a feature to either accept the appointment or propose a new date and time or reject it.

I love Square!

It's great for all of my business needs. I just wish I had more volume in sales so I could take advantage of more tools that currently cost too much for my small business.

My chief complaint would be how my website is. It is hard to change things and not every page is visible despite my best efforts. I keep getting notifications that some of the pages aren't indexing correctly and it can't be resolved....so that's a pain.

We didn't have an issue with Square until they cancelled our account without giving a valid reason for doing so. They also said that we couldn't appeal the decision. We own a hemp dispensary, so I guess that's the reason?? We used Square for 6 years, and for them just to cancel our account without a valid reason is unacceptable. I read where they are doing this to other small businesses as well. I would not recommend this company to anyone because of their unethical business practices, and lack of compassion for small businesses!

Square has been holding funds due to me for a 90 day period, that is now approaching 120 days, for reasons that nobody can explain. No customer support. Never a reasonable answer. Never any solution. I am certain this scam company is holding a substantial amount of money from customers who are dealing with the same issues. Completely criminal in nature.

I have been with square for over 10 years
Never have a dispute in my account
I also use their invoicing service
The one time I got a dispute from a thief saying he had no knowledge of card being charged
While I have written proofs and videos of this customer buying at my store and WhatsApp massages of customer acknowledging the fact he got the goods
Square could not have my back and end up giving my money to the customer Not even fighting back for me

cost for the service offered is great

Incredible employees with immense care, support, and kindness. The Square team is absolutely incredible at their jobs and doesn't get enough credit for it. I couldn't have asked for more when I had a problem, and their want for fixing the issue was amazing!

The are quick to help you with errors that have caused suspicious activity and locked your account. I am grateful for that.

I give two stars to square just for the fact the platform is instant payouts. That is about all that’s great about this platform, if you can even get a payout. I had one successful transaction with square, just one. After Square put my account in review for one payment, I cashed it out instantly. Then my account goes in review again and I had to verify id for the 5th time in the 5 days I had the account. My identity didn’t change, I’m the same person. Then my accts closed, for absolutely no reason, I accepted one payment just one.
So to recap I had my square acct for 5 days, I had to id verify 5 times in 5 days, I got to accept one payment, my account went into review 5 times and then closed.
There is security and then there is ridiculous! Square is the captain of ridiculous. Why create a payment platform if you don’t want people to accept payments? Make it make sense Square! Your reputation of account closures for no reason is almost as bad as cashapp! Square needs to reevaluate its platform because your not helping businesses succeed, all you do is contribute to pissed off customers, businesses having to give refunds and not allowing businesses to provide a steady payment platform!

Works well for my business

So simple to manage everything I need in one place when I'm busy

When I was renewing my Weebly subscription for two years, my bank somehow got it into their heads that this was a monthly subscription. I emailed Square customer service and got a reassuring response within six hours, along with documentation to forward to the bank to correct their error. I could not have asked for better back-up from Square. Very impressive. Michael Delahaye, Adelaide, Australia.

I've been having a problem with my automatic payments to Square credit card. Recently, the automatic payments are (reversing) my best guess. I've talked to several of your representatives and they don't seem to know why (after 20-30 minutes on the phone with them) They tell me that they are "escalating" it to a supervisor and I should hear back in 3 to 5 business days. I've checked my emails and voicemails for the past 3 months and no one's reached out. Today, May 4th 2026 I spoke w/ four of your representatives. Three of them hung up on me. One of them, Alex T. made a mockery of my circumstances before hanging up. Then finally, Darlyn came into the que and explained, she'd not seen any records of my circumstances being escalated. She was very helpful. I've never received this level of unprofessionalism from Square before. IWhat a horrible experience

I did not continue with them. They will spam your inbox too.

square shut down my account on 4 feb 2026 and told me my funds would be released after 60 days. That time is now up, and I still haven't received a single cent. I've contacted support many times and only get generic, copy paste replies with no real timeline or explanation.
This is my money. Money I earned. And square is just sitting on it with no clear answers and no urgency. If you are a small business owner or freelancer thinking about using square, please be careful. Their promises mean nothing.

It seems like everything is too expensive, and I have to pay for every add on seperatly it starts to be too much. I'm already paying a lot for the website every year, and it's too limited in what comes with it. Being able to set up events and keep track of orders is nice, though, and I appreciate that being free at least

Such an average tech company. I have two businesses, one that uses Square and the second with Gusto. It's night and day different how much better Gusto is regarding payroll.

Square is just behind the game on UI and features. For example, New York requires businesses to register for Secure Choice and literally every other payroll provider has an integration with Secure Choice except Square. So frustrating, but this is how Square functions.

Also, the amount of outages Square has is crazy.

Customer support is decent though.

Great customer service, my issue was resolved in a very short time.