Square US Reviews 

Software is fairly functional but customer service is absolute trash. Any kind of issue is never resolved because all you can talk to is bots.

The reason why people despise banks and insurance companies is because of businesses like SQUARE. HERE IS THE SCAM, YOU TRY TO REFUND YOUR CUSTOMER, THEY TELL YOU THEY TRIED ONE TIME AND COULNDT DO IT SO NOW THEY WILL DESPOSIT THE MONEY IN YOUR ACCOUNT WHICH AUTOMATICALLY GIVES THEM THE RIGHT TO CHARGE YOU A FEE AND THATS HOW THEY RIP OFF THEIR CUSTOMER.

Been using them all year, generated over 15k monthly average. Today they randomly deactivated my account for no reason at all, talked to their support team and they told me ( literally… ) there wasn’t any reason. Mind you no chargebacks, happy returning customers. They’re no help. They need to get sued! & I came to TikTok to see if anyone is saying the same thing and I find multiple businesses owners having the same issue lolllll. Square is a scam literally 😂

Perfect and very convenient

I wanna thank Les, it was quick and professional support with my account issues, really appreciate it, thank you Les best customer service

I have had a small business for 10 years. Last week square deactivated my account and put my business on what is called the MATCH list so that no other processing companies will work with me. They then blocked my number and will not let me talk with customer services because "I don't have an active account" (which they deactivated). They blocked my number and will not give me any information. I have had to hire a legal team to even find out what is going on. The entire issue is a mistake on squares team due to a misunderstanding about what our business sells. No one ever checked with me first to be sure they were doing the right thing and they provided me no way to even dispute it. They will not even let me return all of the devices that they made me buy. We are a small local physical therapy group and have excellent history with all processing companies and banks. I just wanted to post this because it is going to put a huge strain on our business and I don't want to see someone else go through the same thing. Do not work with this company!

I am filing this formal complaint against Square, Inc. for withholding $9,214 of my business funds for over 70 days, despite explicitly informing me that the funds would be returned within 60 days.

On August 3–5, 2026, Square withdrew $9,214 from my business bank account, including $9,190 intended for contractor payroll and $24 in fees. Shortly afterward, Square suspended my account without returning the withdrawn funds or completing the intended payroll payments.

After contacting Square, I was informed that my money would be returned within 60 days. That deadline has now passed, and Square continues to withhold my funds without providing an acceptable resolution.

These funds were intended to compensate contractors for work already performed. Square’s actions have caused significant financial hardship, prevented me from fulfilling payment obligations, and negatively impacted my business relationships.

I find it completely unacceptable that a financial services company can withdraw thousands of dollars from a business account, suspend its services, and then fail to return the money within its own stated timeframe.

I believe Square’s continued withholding of these funds warrants immediate investigation and raises serious concerns regarding its handling of customer funds and compliance with applicable financial regulations.

Requested Resolution

I demand the immediate return of the full $9,214 to my original bank account, along with a written explanation for the extended withholding of my funds.

If this matter is not resolved promptly, I am prepared to escalate my complaint to the appropriate state and federal financial regulatory authorities and explore available legal remedies.

Square has had more than sufficient time to resolve this matter. I expect the immediate release of my funds without further excuses or delays.

Square is a terrible company and is not good for business. The fees alone are ridiculous. Shady stuff goes with this company. They are a money hungry, not for mom and pop and if you're not careful, Square will screw you!!!

I've been using Square as my POS for my very small business. It's worked great, but recently they "discontinued" their "legacy" offering, and instead of charging $32 per month, now charging $98 per month. I went in ahead of the change and changed back to Square Free, but they slapped me with the new charge anyway. I waited 45 minutes on hold until someone finally came on, and she tells me she can't refund the charge because it's not posted yet. (Almost impossible to understand a thing the girl said, not sure where she was.) I must call back to get my refund. Very disappointing! Now I'm going to move to a different POS system because I no longer trust Square.

Weebly is a very good website development tool which allow people to develop their own site, and avoid being dependant on a webmaster for updates or just simply right spelling of technical words. I have developed many websites on Weebly in the past 15 years (!) In the past it was difficult to reach the customer service for questions but it's now more easy and I got a fast and well usable answer.

Square cancelled my account with no explanation and refused to provide one. I had paid for a year in advance so I was owed 2 months refund. After spending over an hour and chatting with 9 different people, they told me I had to email. I did and have now gotten worthless responses from 2 more people. Apparently their customer service strategy is to keep handing you off until you give up. I also had the cost of having to move my website to a whole new platform.

It's better than not being able to take any charges, at all. It used to be TOP NOTCH - then Jack Dorsey got greedy.

For the past 3 years - we've used "free" version, and paid $15 a month for the email marketing. This worked our great for our tiny business. It was well worth the minor expense.

Last month - we were INFORMED that we would be moving to "Plus." Ther was no option to opt out of paying them $50 a month for the same things we were paying $15 a month. So, we lost our access to out ENTIRE EMAIL database - as Square redacts the email addresses of the contacts that we generated with our sales.

All this - for measly 1/10 of a percentage point of the sales they collect. It's pure greed. It's gross - We're looking for other options.

Square facilitated my business venture. I've been ablento grow and scale and thanks to their loans, expand in small manageable steps. They really did a great job setting up customer service even by checking in on you occasionally. I would give a 5 star had I gotten my credit card already and if my services were less expensive for the monthly website and some what difficult dashboard, but I totally recommend them.

Square hold on to your money for 14 days after a refund is to be issued. I would not recommend using a business who use square as a form of payment. Square supervisor don't care about the customers waiting for their money back.

If I could give zero stars I would. I own an electrical company and have used square for several years. Lately Square has not been very transparent and even had stolen money out of our business bank account. It all started when a customers elderly mother disputed a legitimate job and charge. The elderly mother did not recognize a charge that her daughter had hired us. Square took the money back out of our account and then did it three times after. The original charge of $550.00 along with their ridiculous fees now amount to $1690.00 that Square had stolen and will not return it. There is no excuse for this behavior. You have been warned and do your due diligence before using this company.

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

BUSINESS OWNERS!!!!!stay far away from square they don't back there customers when there is a dispute...we lost $3775.00 because they say they'll support you but they let the other banks make the final decision even if YOUwere 100%in the right!!!

As a small business owner, I expect better customer service from a company collecting processing fees and monthly subscription payments.

On September 30, I contacted Square about our Square Register. After troubleshooting, support identified a “glitch” on their end and instructed me to perform a factory reset. That reset locked us out completely—our passwords and PINs no longer worked.

Their response was to escalate it to engineering with a minimum two-day wait, leaving us facing several days without a functioning register heading into the weekend. The only workaround offered was to “use your phone.” That is not an adequate replacement for a register in a busy restaurant and retail business.

No expedited replacement, credit, or practical solution was offered. Yet our monthly subscription payment came out right on time the next day.

I had to close my business for half a day to purchase a used replacement system through Marketplace for $500. Square never proactively followed up. When I reached out again on October 6, support had no update. After consulting the technical team, their advice was to buy a new system.

Equipment problems happen. What matters is how a company responds. In this case, Square left us to solve the problem at our own expense while continuing to collect its fees. Small businesses deserve better.

Square close my account after open it like one or two days asking I appealed and I sent my bank account and my Id but they close and they don't explain why they sent a message saying I know is frustraited

Trash company.. will take your sales and hold them for 2+ months with 0 explanation.. and the customer support is possible picked up off the street ??? With room tempt IQ