Square US Reviews 

Great experience! Square takes care of a man that works 7 days a week to provide for a wife and toddler. Single home income, it gets hard sometimes bc inflation and prices of everything are ridiculous. They approved my loan just in time, we were behind.. square seems to know I work my butt off. I like that.
Thank you guys so much. I have tears writing this bc I am glad I have a merchant that looks out for my family and I. Never give up on me Square, I always pay my dues.

There are a few features that need improvement. Examples are inventory, pricing and subcription pausing for seasonal business without losing reporting, with team permission there is no the ability to restrict employees for seeing the cost of your inventory. The POS and Dashboard option are different.

Square helps me run my business with credit cards , Invoicing billing. Square has helped my business purchase updated equipment , optimize our production.
We are very grateful to have Square for all our business needs.

Square (Block, Inc.) allows predatory merchant cash advance companies to weaponize their automated fraud and hold systems to extort innocent businesses. A predatory lender named The LCF Group drained my business accounts and froze my Cash App, Chime, Menufy, and Square accounts, cutting off my income and ruining my business. They never provided a final balance or spoke to me again. Now, in June 2026, Square immediately froze an entirely separate business (Perfect Touch Auto) based on a fraudulent UCC lien (Alabama UCC File No: 22-7202440) that LCF included into my paperwork. I had no clue. I don't own Perfect Touch and had no right to sign for them, yet Square is blindly turning a blind eye while LCF extorts the innocent business owner for a $3,000 payoff just to lift the hold. Alternatively, they are demanding Joseph Walker file a false fraud affidavit against me to pit a completely separate business owner against an authorized agent. Square refuses to do basic legal due diligence to see that the lien is unauthorized, letting predators use their platform to hold small businesses hostage.

UPDATE IN RESPONSE TO SQUARE: My name is Gaisha Williams, owner of Gaisha’s Place Buffet & Catering LLC. I am the actual individual who signed the underlying 2022 merchant agreement that your platform is currently using to freeze an innocent business. I am NOT a third party; I am the primary person involved.In 2022, a predatory lender named The LCF Group drained my catering business accounts and froze my Cash App, Chime, Menufy, and Square accounts, cutting off my income. They never provided a final balance or spoke to me again. Now, Square has immediately frozen an entirely separate Alabama business—Perfect Touch Auto & Detail LLC (owned by Joseph Walker)—based blindly on a fraudulent cross-collateral UCC lien (Alabama UCC File No: 22-7202440) that LCF put into my paperwork. I knew nothing about this Corporate Guarantee or I would never have signed. I don't own Perfect Touch and had no legal authority to sign away their assets, yet Square is turning a blind eye while LCF wants Joseph Walker to pay a $3,000 payoff, or demands he file a false criminal fraud affidavit against me, Gaisha Williams, just to lift the platform hold. I have already filed formal fraud, predatory lending, and extortion complaints against BOTH Square and LCF with the Federal Trade Commission (FTC Report #203735901), the CFPB (Case #260706-35106829), and the New York Attorney General (Submission #1-1296477232).Square Support: Do not send me a generic response telling the 'account owner' to contact you. I am Gaisha Williams. Your legal department needs to pull Square BBB Complaint #25016725 and coordinate with your compliance team to bypass LCF's extortion and release Perfect Touch Auto & Detail LLC immediately.

When a senior citizen can keep working independently in a technology-driven world, thanks to Square's package and customer service, it makes all the difference. Thanks to Square's package and customer service, I can keep going and live out my last chapter with my Weebly Square package by my side. Thank you!

I used Square for 8–9 years and was very happy with it until they started pushing these new upgraded plans.

I was paying $30 a month mainly so my clients could receive appointment confirmations and notifications. I did not use most of the other features. Then Square changed the plan structure, added a bunch of features I neither wanted nor needed, and increased the price to around $50 a month. The only other option was the free plan, which removes the features I actually need.

I received a notice that my plan would upgrade on June 1, 2026, but I was given the option to defer the upgrade until August 12, 2026, which I chose to do. Then on June 28, I received a dashboard notification saying that if I upgraded before July 13, I would get 50% off for two months of service. Based on that offer, I went ahead and upgraded early.

Instead, Square credited me for June, rebilled me at the new rate, charged me $4.90 for the remaining 2–3 days of the month, and only applied a $2.45 discount. Then on July 2, I received a bill for July at the full rate with no 50% discount. I contacted support by chat, and they said they could not find the notification about the early upgrade offer, so apparently there is no way for me to receive the discount I was offered.

On top of the billing issue, the service itself has become slower and less reliable. It freezes, and while I am in the middle of scheduling an appointment, it will sometimes refresh and schedule the appointment on the current day instead of the date I was trying to select.

Square used to be a really good service. Unfortunately, between the forced plan changes, higher pricing, billing issues, missing promotional discount, and recent performance problems, I can no longer recommend it.

Oh my oh my, don’t you ever trust in square. They arbitrarily close your account just because they think you’re doing something wrong, communication is awfull no respect for customers , 3 days wait time to get an email answered. WORST POS SYSTEM DO NOT BUY.
Way better idea go with Shopify or clover

To be honest they have a great customer service and issues resolved quick payments come say day invoicing is very simple

I work on moving help and Angi and Thumbtack and myself doing mainly moving and storage industry but handyman services as well as cleaning services, I'm a BUSINESS MAN. I perform a service, a hard service at that. And we DEMAND the "luxury" of knowing when we accept payments YOU HAVE DONE YOUR JOB TO MAKE SURE IM BEING PAID WITH A LEGITIMATE CARD OR ACCOUNT I have provided my proof I did 3 jobs for this guy and send him a payment link through Square Incorporated and no problem. Well...A MONTH LATER they WITHDRAW AND HOLD the money for those 3 back breaking jobs I did! I wouldn't recommend Square to any serious business. Don't. Not secure. They obviously have weak back end app and website/payment platform problems! BEWARE!!!

BUYER BEWARE. Don't ever deal with this company. It's really damaged our company and put us under great distress at our company. Don't use this software, there is a problem with the integrity of their data and we have spent 10 weeks trying to get this fixed without any resolution.

I bought and was charged for a part from a company via Square. I never received my part and when I contacted Square, they told me “sorry, contact your credit card company “.
Might as well just throw your money out the window. Just another new way for online scammers to get your money without any repercussions.

Syncing Google Calendar is $50 a month!!

This policy is truly anti-small-business to the max.

This wildly basic feature is bundled into all of the advanced features under "plus" and "premium." Which is just bonkers. I brought this up to customer service and they just kept passing me off to the next person. Can't say they were mean, can't say they did a great job either.

As the owner of VibeCity , my business depends on reliable access to client payments. Unfortunately, my experience with Square has become one of the most disruptive experiences I’ve had with a payment processor.

This is not an isolated incident. I have now experienced this process twice.

The first time, my account was placed under review and I completed every verification request that was asked of me. I submitted extensive business documentation and identification, waited through the review process, and was ultimately informed that my account had been approved and cleared to continue accepting payments.

I even spoke directly with a manager who confirmed my account was in good standing and that I could continue using the service.

Based on those assurances, I accepted another client payment for $250 and had already configured my account to use the instant payout option.

Instead of receiving the payout service I had been approved to use, I was unexpectedly placed into another verification review immediately after accepting the payment.

I received no advance warning that another review would occur, no explanation that my payout would be interrupted, and no notification explaining why the process had started again.

What made the situation even more concerning was that the payment and payout activity temporarily disappeared from my mobile app. My available balance was gone, the pending transfer was no longer visible, and there was no clear tracking information explaining what had happened. From my perspective, it appeared as though the transaction history had simply vanished until I later logged into the desktop dashboard, where I could still see the payment.

I upgraded to Square Premium specifically to obtain 24/7 phone support because I urgently needed answers. After spending a significant amount of time on the phone with support, the representative acknowledged that they could see I had recently completed verification but could not explain why another verification review had been triggered immediately afterward.

The result has been repeated delays in accessing legitimate business funds, missed business commitments, hours spent with support, and significant disruption to my operations while traveling internationally and relying on my U.S. business.

My concern is not that reviews exist to protect the platform. My concern is the lack of consistency and communication. If a business owner is told their account has been reviewed, approved, and restored, they should be able to rely on that approval. Requiring the same verification process again without explanation immediately after accepting another payment undermines confidence in the platform.

I hope Square reviews this situation carefully, explains why this occurred twice, improves communication around account reviews, and creates a more consistent process for businesses that depend on timely access to their funds.

This review reflects my personal experience with the platform and my hope that these issues are addressed for all business owners.

This experience is being reported in connection with my business operations under VibeCity Collective LLC. I am requesting clear resolution and transparency so I can continue operating my business with reliable access to customer payments. This review is tied to my business account experience as a verified user operating under Dba VibeCity.

I do not recommend this service. They scan me with $850 supposedly was a charge of a customer. I got in contact with a customer and he said he never did the charge square Ralph me $850. I do not recommend it. The customer service is really horrible and it’s not recommendable. I will put zero stars but there’s nothing I can do about it. They rob me.

Square is the absolute worst is no doubt part of a Ponzi scheme of sorts in freezing thousands of accounts weekly and forcing 90 day holds and account closures to keep the scheme going giving it a never ending cycle. They made me verify 4 times in a span of 10 days, 3 times in 3 days and 2 times within 24 hours. On the last day after several chats and emails I told them let me have my money then close account so at 2:08 I received email stating verification good and account normal, at 2:15 I went to withdraw funds and they blocked it again for “verification” purposes. 7 minutes after verifying is ridiculous. When talking to a very drunk under the influence “account representative “ I repeatedly asked him to stop slurring his words and stop mumbling and asked for somebody else and as he put me on hold I received email stating account was closed as he can back on phone with a drunken laugh which set me off and what I said next I’ll leave out of this review. After verifying successfully every single time they have not closed account and holding my money to use in their Ponzi scheme to pay one of their last victims and same will happen in 90 days when I receive my. Funds. They have taken food off my table, made my heart monitor go off more than ever sending me to hospital bc of BP while they sit back and laugh at damage they do. DO NOT USE THIS COMPANY, will be pursuing legal action

They have a very bad loophole where your business customers can dispute a complete transaction that they made with your company and their banks will force square to reverse the transaction in favor of the customer irrespective of every evidence that you present to show that you legitimately provided the service. And all square does afterwards is come up with flimsy excuses for allowing your customers to swindle you out of the money they paid for the service you rendered to them.
Look for other alternatives out there until they address this issue.

PLEASE RUN AWAY FROM THIS SITE, THEY LET CUSTOMERS SCAM YOU OUT OF YOUR HARD EARNED MONEY!!! ALL YOUR CUSTOMER OR CLIENT HAVE TO DO IS DISPUTE WHATEVER LEGITIMATE TRANSACTION YOU HAD WITH THEM AND THEIR BANK WILL ROB YOU ON THEIR BEHALF WHILE SQUARE PRACTICALLY ALLOW THEM TO SCREW YOU...AND TO ADD INSULT TO INJURY, SQUARE WILL RETURN TO TAKE THE MONEY OUT OF YOUR BANK ACCOUNT GIVING YOU A DOUBLE SLAP.
RUN AND FIND YOURSELF A BETTER ALTERNATIVE APP!!!!!

Don’t use this processor they closed my account and they are withholding my money for a whole month with no true explanation they said that due to the information I have provided about my business but I didn’t provide them no information for them to close my business account and account services is just as useless they provide the same information the email does they just replied to my review lying again there is no detailed reasoning on why they closed my account square is some clowns 🤡

Tried to signup with square as a small business owner, provided everything they as asked for identity verification. And after successfully creating the account I tried multiple times to charge my customers via subscriptions and invoices but all of the payments get failed without any reason. Tried to contact support and they said everything is alright on their end which is not.

After weeks of attempting to resolve a critical merchant dispute regarding an unauthorized live website container maintained on their infrastructure, Block, Inc. (Square) demonstrated an alarming lack of administrative accountability and predatory financial practices.
Not only did they maintain a public data pipeline for weeks after receiving explicit digital privacy requests and a physical corporate demand via USPS Certified Mail, but they also engaged in unauthorized overbilling. They executed invalid charges against my accounts for infrastructure and services connected entirely to a storefront I never authorized, ordered, or utilized.
The issue was only addressed after formal escalation to federal and state regulators. To close out the matter, their Senior Complaints Management team refused to provide standard corporate identifiers for transparency, explicitly cited Section 5 of their Terms of Service to deflect accountability for hosting the unauthorized content, and directed all further correspondence to their agent for service of process (CT Corporation). Highly problematic data governance, deceptive billing practices, and a complete disregard for merchant security protocols.