Some things could better serve if combined like text messaging and text marketing’s. Also clients are barely receiving emails that I pay to send out, it’s making it hard for my small Business to keep... See more
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Love the Square platform for payment processing. Extremely user friendly and intuitive! My beef with Square is their lack of support for the Weebly product. I’ve used Weebly for many years for my webs... See more
My experience so far has been great. No issues whatsoever except sometimes I can’t the tap with cards to work. Sometimes it’s on top of phone sometimes it’s under
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Company details
- #32 of 51 best companies in Payment Service
About Square US
Written by the company
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
Start selling today.
Create your free account in minutes and join the 4M+ businesses globally using Square.
Get started Talk with our team
Earn more than $250K in annual card sales?
Our sales team may be able to create a custom pricing package for your business.
We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamContact info
United States
- squareup.com/us
4.0
Great
7K reviews
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Major regret!
Garbage software! If it weren't for the ability to use it for free, I wouldn't have ever used it at all! Customer support is extremely rude. I couldn't even collect one payment from a customer without being asked a million questions and having to submit a bunch of documentation. Worst part yet, I had to link my bank account so that they could go and look through all of my bank statements for transactions linked to the business! Talk about invasive! But because I had a new bank account, they turned down and closed my account and now I'm out $350 thanks to these guys! Worst experience ever! 100 thumbs down! 👎👎👎👎👎
April 27, 2026
Unprompted review
Reply from Square US
Thanks for sharing this feedback - we understand how stressful it is to have your account deactivated. While we can’t discuss account-specific details on Trustpilot, in general Square may place holds or review transfers under our Terms of Service for reasons such as unusual or high-risk activity, disputes or chargebacks, security or safety concerns, or regulatory and payment network requirements. When this occurs, our Account Services team contacts affected sellers by email with more information and any next steps we’re able to provide.
They have locked my account
They have locked my account, after getting a email that says the account has been verified and restore. It is still not i am pissed
April 26, 2026
Unprompted review
Reply from Square US
Thanks for sharing this feedback. We reached out through Trustpilot for more information so we could review your account in detail, but didn’t hear back. In general, Square may review transfers or place holds under our Terms of Service in cases involving potential higher-risk activity, disputes/chargebacks, security or safety concerns, or regulatory and card network requirements.
Square will steal your private data…
Square will steal your private data without consent and use it without permission. I never once consented to provide my email to square. They stole it from a store I used Apple Pay at. I asked them to delete my data they refused. I jumped through hoops to change my data settings in their system and it made no difference. They are still using my personal data without consent. They are operating illegally and refusing to cooperate with my request to delete my data. DO NOT GIVE THEM ANY PERSONAL INFORMATION.
They seems to be completly missing the point every time. I gave my email ONLY to the store. I did not agree to give my email to Square. Capturing and storing my email without permission is a violation of privacy and I should not have to jump through hoops to delete my data that you stole. You are fully capable of deleting my data
April 22, 2026
Unprompted review
Reply from Square US
We’re sorry to hear about the experience you’ve had. Square doesn’t receive your email from Apple Pay. Your email enters Square’s system to send receipts when it’s typed into a Square screen (in store or online) to get a digital receipt. That can only happen if you entered your email for a receipt or checkout with a business that uses Square - inclusive of if you previously used Apple Pay for an online purchase with a Square seller. The email is shared with the merchant (with your approval on the payment screen), and Square links it to your card/Apple Pay digital card for future receipts.
Once an email is on file for that card, other businesses that use Square can automatically send receipts to the same address. Those businesses only see a masked version of your email, not the full address unless you give it to them directly. The intention here is to reduce friction points to receive receipts for your purchases.
You can turn this off at any time. From the bottom of any Square receipt email, click “Manage preferences” to turn off automatic receipts, or click “Not your receipt?” to unlink your email from that card entirely.
Angel and Rhu were great
Angel and Rhu were great. It took many suggestions and emails to realize that the only solution was on Square's end not mine. Took several weeks.
April 23, 2026
Unprompted review
Reply from Square US
Thanks for the feedback Rob. Glad we helped you get things sorted in the end!
I got my issues handled promptly
I got my issues handled promptly. I love using this app. Everything is simple and easy to use . Definitely recommend it !
April 16, 2026
Unprompted review
Reply from Square US
Thank you for sharing! We are so happy you enjoy using Square and to have you as a Square Seller. :)
I just bought a birthday present for my wife--she got the receipt!!
I just bought a birthday present for my wife in her favorite store with my credit card--only to find out that the receipt for the purchase along with the price was sent to my wife's gmail!! So, now she knows what I bought and how much I paid. A couple of weeks ago, I bought very expensive meat at my little organic butcher--and used my credit card. A complete receipt was sent to my wife's gmail, not mine!! I HATE Square. Total invasion of privacy. Need a verbal choice--by the vendor--for sending/not sending these emails. I will use cash at these stores next time.
April 22, 2026
Unprompted review
Reply from Square US
Thanks for taking the time to share this - we understand how frustrating it is to have a gift spoiled or purchase details shared when you weren’t expecting it.
When a business uses Square, digital receipts are sent to the email or phone number that’s already associated with the card in Square’s system, which may have been provided at that business or at another business that also uses Square. That contact information and receipt preference can be updated or removed by the buyer, and sellers can also choose not to collect emails or to print receipts instead.
If you’d prefer not to receive digital receipts at a particular address in future, you can update your preferences using the “Manage preferences” link at the bottom of a Square receipt email, or ask the business to issue a printed receipt or no receipt at all when you pay. We know this doesn’t change what happened here, but we hope these options help prevent it from happening again.
I’ve had a great experience using…
I’ve had a great experience using Square for my business. It’s incredibly user-friendly and makes managing sales, payments, and customer interactions seamless. The setup was quick, and I was able to start accepting payments almost immediately, which was a huge plus.
I would definitely recommend!!!
April 22, 2026
Reply from Square US
We're so glad to hear it! That's what we aim for and we're really happy it's a good fit for your business. Thanks for taking the time to leave a review and share your experience with us.
Square does not stand behind their…
Square does not stand behind their customers and will side with the customer when there are disputes. they are not business friendly avoid there are way better options out there.
April 21, 2026
Unprompted review
Reply from Square US
Thanks for sharing this feedback - we understand how frustrating payment disputes can be.
With card payments, the customer’s bank (not Square) is the one that ultimately decides the outcome of a chargeback. When a dispute is filed, Square submits evidence and challenges it on the seller’s behalf using the documentation you provide (receipts, contracts, proof of delivery, messages, etc.), but we can’t overrule the bank’s final decision. Read more about this process at https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough
Your comments about how this feels from the business side are important, and we’ll share them with our teams as we continue working to make the dispute process and communication clearer for sellers.
Easy & Consistent service
The set up was quick and easy. The service has been consistent and I am learning more about it everyday. Especially learning more about marketing my business.
April 21, 2026
Easy peesy!
Square makes everything so easy to learn and navigate. And if you're ever stuck, their customer service team is so helpful and quick!
April 21, 2026
Quick solution
Rald, the representative answered by question with a solution to the issue.
April 17, 2026
Unprompted review
Reply from Square US
We're glad to hear it! Thanks for taking the time to leave a review Doug. 💛
I was in a panic..
I was in a panic... and the square team got my issue resolved right away... I am so very happy
April 16, 2026
Unprompted review
Reply from Square US
We're glad our support team was able to help! Thanks for the review!
Reply from Square US
We appreciate the review and are happy Square is working well for your business!
Weebly has hosted my business free of…
Weebly has hosted my business free of charge for the last fifteen years.
Their layouts are great and my small business has been well represented by their online support.
Very happy with my experience and would highly recommend them.
April 23, 2025
Unprompted review
Reply from Square US
Glad we could help your business Arina! We appreciate the review!
This is Upchurch inspection
This is Upchurch inspection
Square has help the accounts money and won't take any action to resolve the issue they claim is under review. They said no documents are needed, no email has been received and nobody on their team can speak English correctly and don't care about their customers. They are going to loose one 100%.
April 17, 2026
Unprompted review
Reply from Square US
Thanks for sharing this feedback. We understand how stressful it is when you’re waiting on funds and feel like you’re not getting clear answers.
We reached out to you via Trustpilot for more information so we could look into your specific case in more detail, but we didn’t hear back. Without being able to review your account directly, we can’t comment on your individual situation, and we also can’t share account-specific information on a public site.
In general, Square may place holds or review transfers under our Terms of Service for reasons such as unusual or high-risk activity, disputes or chargebacks, security and safety concerns, or regulatory and compliance requirements. When that happens, our Account Services team communicates by email with more information and any next steps where we’re able to provide them.
My account was deactivated after I tried for a month to get them to tell me what was wrong!
My account was deactivated after I did everything they asked. When I get the deactivation notice, they didn't even specify what was wrong, just a general "violation of general terms." When I looked that up, there is about 20 pages of "general terms." When I called them, they couldn't tell me why either, they had to send it to another section of Square and said for the fourth time they would be back with me in 2-5 days! Of course, for the fourth time, they never got back to me. Their customer service is a sham!
They really don't really "care" about any business, it's all BS! If they really cared, they would have someone you could talk to to get some answers, but not Square!!
Here is the message they sent me, "Hello Timothy,
We recently reviewed your account, and have unfortunately found activity that violates our Terms of Service including but not limited to the following:
Section 3 General Terms
Section 3 Payment Terms
We are sorry to inform you that due to this activity, your account is now deactivated, and we are no longer able to accept payments related to your business."
Even the address they sent it from, they never send you anything you can reply to, it's always noreply@!
Here is a reference # to one of the messages which you can never get a reply to: ref:!00DE00Y7ru.!500V4012s7kP:ref
April 15, 2026
Unprompted review
Reply from Square US
We’re sorry to hear about the frustration this experience has caused. We reached out via Trustpilot for more information so we could take a closer look at your account, but didn’t hear back.
Without being able to review your specific details, we can’t comment on your individual case, and we also wouldn’t be able to share account-specific information on a public site. In general, Square may deactivate an account for a range of reasons, including (but not limited to) violations of our Terms of Service, selling prohibited goods or services, security or safety concerns, or regulatory and compliance requirements.
POS hardware is terrible
POS hardware is terrible, the chip reader does not work properly, the say there is warranty but the make you go thru an infinite process before doing anything about it.
I’ve been 3 hrs on the chat with them, been disconnected 4 times and had to start my conversation again .. and yet nothing solved
April 16, 2026
Unprompted review
Reply from Square US
Thanks for sharing this feedback - we understand how frustrating it is when your card reader isn’t working and you're left without a clear resolution. That’s not the experience we want our sellers to have.
We also reached out via Trustpilot for more information so we could review your case in detail but didn’t hear back. If you’re still having trouble and are open to it, please contact us at http://squ.re/contact with your business details and a note about this review so our team can take another look at what’s been happening with your reader and the warranty process.
I am writing to formally file a…
I am writing to formally file a complaint regarding an interaction I recently had with one of your customer service representatives, who identified himself only as “Jay.” During this exchange, I was asked to provide sensitive personal information, including my Social Security number, email address, and phone number.
While I understand that identity verification is sometimes necessary to protect account security, I was deeply concerned by the representative’s inability or unwillingness to provide his full name or any verifiable identification. As a customer, I expect transparency and professionalism, particularly when sensitive information is being requested. The lack of proper identification raised serious concerns about the legitimacy of the request and the security of my personal data.
Furthermore, I find it troubling that a reputable payment processing company would employ individuals who appear to use incomplete or potentially unverified names while having access to customer and partner information. This experience has significantly undermined my confidence in your customer service practices. In addition, the representative demonstrated limited customer service skills, which contributed to confusion and discomfort throughout the interaction.
April 16, 2026
Unprompted review
Reply from Square US
Thank you for taking the time to share this, and I’m really sorry for the experience you had with our representative. The way this interaction felt to you is not the standard we set for our support team. I’ve tried to locate your account and the specific interaction you described, but I haven’t been able to find it with the details we currently have. To investigate this properly, could you reach out to us again? We can escalate this to our support leadership so we can review what happened, address the behavior you described, and confirm that our verification and identification practices are being followed correctly. In the meantime, please only provide highly sensitive information (like your full SSN) through clearly verified Square/Block support channels, and only when the reason for the request is clearly explained. Thank you again for raising this—your feedback is important and will help us improve.
customer service lacks heavily
I am giving 1 star for ease and freedom of being able to run a small business effortlessly. However I am removing 1 star for lack of being able to understand employees who help troubleshoot. I am also removing a star for everyone I have spoke to says their hands are tied and can't help with transferring my business. I am also removing a star for the length of time that a customer needs to wait for an answer "solution" that I never recieved.
April 16, 2026
Unprompted review
Reply from Square US
Hi there, thanks for taking the time to share your experience—we really appreciate your honest feedback.
We’re glad to hear Square has helped make running your business easier, but it’s clear we fell short when it came to support. Difficulty understanding our team, delays in getting answers, and not receiving a solution are not the experience we want for our sellers.
We’d really like to help make this right. Please reach out to our support team again or connect with us through our social pages, and we’ll do our best to get you the assistance you need—especially regarding your business transfer.
Thank you again for your feedback—it helps us identify where we need to improve.
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