SRFax Reviews 282

Tanner is so good,He helped me for Fax conversation error.

Tyler helped me resolve my issue and answered all my concerns.

knowledgeable and friendly customer service

Our business has SRFax account. We changed address and got their address at new address. Their new address invoice shows balance carried over from old address but no HST charged. I spoke to billing as well as Manager but every one refused to provide correct invoice with HST breakdown showing my address. It’s very frustrating as their billing team prioritizes their convenience not client concerns.
Thanks

Christina was very helpful and answered all my questions. She spent a long time with me explaining everything and helping me. She was very knowledgeable and walked me thru step by step.
She provided excellent customer service.

My call with Tanner was delightful. He answered the call promptly in a pleasant and reassuring manner. Tanner was patient and professional, while walking me through the troubleshooting process to get my address book back. It was refreshing to actually speak with an actual person, and not have to navigate through a labyrinth of prompts; only to have the call disconnected before getting the issue resolved.
Tanner is an excellent customer support specialist, and an asset to SRFax. Thank you, Tanner!

Cheers!

~ Thalia ~

Trish has Awesome service. Quick to the point and professional. Two thumbs up

Quick to great through, friendly service, and I was able to get 2 things sorted out right away - reducing my plan cost and ensuring recurring payments were set up. It was a great experience!

I have been an SR Fax customer for 6 months, now. It is rare that I need customer support. But, every time I have needed help it is a quick wait and I get a very helpful person, right away. Wow! Today, it was Tyler. He was very knowledgeable, patient and courteous. I am very pleased with my SR Fax account and the excellent customer support that is part of my subscription.

I called to find out how to view my fax sent with the cover letter I created. Felson answered all my questions and even showed me how to release my fax.

I called b/c I had a new card and I thought it wasn't accepting it on the website. I spoke to Trish and she walked me right through it and while we were chatting got everything unlocked and new card charged. Exceptional customer service!! Thank you!

Flat out one of the best customer service experiences I have ever had! The training dept should pull the recording and use it as an example of how things should be done. Christina couldn't have been more prepared, through and friendly. If she's not already in line for a promotion or raise, she should be!

When I signed up for SRFax I thought we would be "porting" an existing fax number but we later decided that it would not be best to port the existing fax number at this time. I called support and Felson quickly and efficiently addressed this concern plus he helped me to get a local fax number instead of the toll-free number that was temporarily assigned to us. Very happy with the service and support!

Without any warning, I received an email from SRFAX at 7:00 PM that they had changed (past tense) my FAX number and that I should advise the senders of any faxes I receive to the new FAX number that it had changed. This also means that my faxes are being diverted to third parties unknown at my original FAX number. It will take days to notify all senders that my FAX number changed. This behavior by SRFAX turns any advertising containing a FAX number into negative advertising. This action is not HIPAA compliant. All relevant certifications should be removed.

Christina with customer service was extremeley kind and professional while going above and beyond the scope of the issue she helped me resolve. Thank you for your help Christina!! You were amazing!

Christina was extremely knowledgeable, friendly, and efficient. We are very grateful for her assistance.

Tanner was very helpful and informative. Always great customer service with SRFax. Thank you!

Trish, my Customer Service Rep was amazing. Interaction was spot on, attention to detail pertaining to my account spot on, and just a great person doing a fantastic job for SRFax. Hey..... SRFax, you should bump up that woman's pay significantly. She is magic for your organization. Ill close with this: Not all heroes wear capes.

Had a technical issue and the CSR was able to deal with it immediately. She was very knowledgeable and provided great service.

Very thorough and friendly info - helped me sort out where to look for the info needed despite my lack of tech-savy. Again, this is a great service!!