Definitely a SCAM. Called their phone number and they confirmed the bike I want will be available the week after and advised me to apply for my Cycle2work voucher. checked out a bike in their websi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently purchased an Engwe EP2-Pro from ST3ike through my cycle to work scheme. Stefano & Laurence kept me up to date with every step of my order & advised me of delivery dates etc. Got to say I'm... See more
Company replied
Incredible experience. Great range of pre built and their own brand ebikes at the same or better prices than any deal I could find for the same products. I used cyclescheme during an offer and wa... See more
Company replied
Dropped a star as delivery took longer than I expected , blame with courier, received a black and blue one, ordered black and grey but not really a issue, looks good in any colour. love the bike, gre... See more
Company replied
Company details
Written by the company
At ST3IKE, our mission is to bring exceptional electric bicycles within everyone's reach. We're dedicated to delivering high-quality e-bikes at prices that were once considered out of reach for most. Through cutting-edge electronic technology and relentless innovation, we've redefined affordability in the world of electric mobility. Our commitment to excellence is evident in every aspect of our electric bicycles, from design and performance to sustainability and accessibility. We believe that eco-friendly transportation should not be a luxury but a practical choice for all. With ST3IKE, you can expect more than just a mode of transportation; you'll experience the freedom and joy of effortless, eco-conscious mobility. Our team of experts, engineers, and designers work tirelessly to create e-bikes that combine the latest advancements in technology with sleek, practical, and user-friendly designs. Whether you're a city dweller, a trailblazer, or simply seeking a convenient way to commute, ST3IKE e-bikes empower you to explore your world with ease and reduce your carbon footprint. Join us in the electric revolution, where quality, affordability, and sustainability go hand in hand. ST3IKE is your partner in unlocking a brighter, cleaner, and more exciting future of transportation.
Contact info
Longfield Avenue, w52bj, London, United Kingdom
- 02036857556
- hello@st3ike.com
- st3ike.com
3.8
Great
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ST3ike made purchasing my new e-bike a…
ST3ike made purchasing my new e-bike a dream - from advising on how to use my cycle to work scheme through to timely updates on arrival - even when rectify a minor issue after deliver - they were just there the whole time helpful throughout always going the extra mile - I would thoroughly recommend them
July 30, 2026
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Thank you so much for the fantastic 5-star review! 🌟
We are absolutely delighted to hear that your experience purchasing your new e-bike with us was such a smooth and positive one.
Guiding our customers through the Cycle to Work process, keeping you updated every step of the way, and ensuring any minor post-delivery issues are resolved swiftly are all top priorities for us. Hearing that we went "the extra mile" truly means the world to our team!
Thank you for your trust and for recommending st3ike. Enjoy every single ride on your new e-bike! 🚲⚡
Warm regards,
The st3ike Team
ST3IKE.com
Advertisement
SCAM
Definitely a SCAM.
Called their phone number and they confirmed the bike I want will be available the week after and advised me to apply for my Cycle2work voucher.
checked out a bike in their website using my voucher. Then they kept saying the voucher is being processed. After a month they when my work started talking installments from my salary, the seller said the bike is not available and they cancelled the voucher.
June 3, 2026
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Customer,
We understand your frustration regarding the timeline, but we must firmly and respectfully reject the definition of a "SCAM". A scam involves taking a customer's money and disappearing; in your case, the voucher was cancelled, we received zero money from this transaction, and your funds are being fully restored.
To clarify the factual timeline for anyone reading this:
The Voucher Process: When you initially called, the bike was expected in stock. However, the Cycle2Work scheme requires approval and processing times from your employer and the provider, which are entirely outside of our control and took weeks.
The Stock Shortage: Due to the extremely high demand for the Engwe ZIP, the batch sold out during the period your voucher was being processed.
Our Resolution: Rather than keeping your voucher active and making you wait indefinitely for a restock, we did the most honest thing possible: we cancelled the voucher immediately so that your provider and employer could halt and reverse any salary deductions.
We have zero interest in holding vouchers for products we cannot deliver. If your employer's HR department or the Cycle2Work provider needs official written confirmation from us to speed up the stop/reversal of your salary instalments, please have them email us and we will provide it immediately.
Best regards,
Stefano
ST3IKE.com
I needed a replacement rear fork
I needed a replacement rear fork for my all suspension e fat bike.
Although I did not buy my bike from ST3IKE ,they were able and very willing to source me the part I needed.
There customer support team were absolutely brilliant.
Also the product arrive from manufacturer within 5 days.
All in all I would highly recommend this company, if you require an all round quality shopping experience.
They went out of there way to help.me.
Above and beyond 10/10.
September 22, 2025
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Hi Robert,
Thank you so much for your kind words and for sharing your experience! 🌟
We’re really glad we could help source the part you needed, even though the bike wasn’t originally purchased from us.
Our goal is always to go the extra mile and ensure riders can get back on the road (or the trail!) as quickly as possible. It’s fantastic to hear that everything arrived promptly and met your expectations.
We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
Best regards,
Stefano & the ST3IKE Team 🚴♂️⚡
Defiantly Recommend
I recently purchased an E-bike from St3ke through the Bike to Work scheme, and the whole process was impressively smooth. The team made redeeming the voucher incredibly easy, which took a lot of stress out of the purchase.
What really stood out was the speed and quality of their responses to my queries. Every question I had was answered promptly and clearly, which gave me confidence throughout the process.
The bike itself is fantastic and exactly what I was hoping for. The only minor downside was that delivery took slightly longer than anticipated, but the excellent communication and support more than made up for it.
Overall, I’m very happy with my purchase and would definitely recommend St3ke to anyone considering an E-bike!
September 2, 2025
Reply from ST3IKE.com The Electric Bikes for Everyone
Hi Callum,
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that your Bike to Work Scheme experience with us was smooth and stress-free.
It’s great to know that our team’s quick responses and support gave you confidence throughout the process, and that you’re enjoying your new e-bike! 🚲⚡
We also appreciate your understanding regarding delivery timing — your feedback helps us keep improving.
Wishing you many happy rides, and we’re always here if you need us again.
Best regards,
The ST3IKE Team
I got the Eleglide M2 electric bike
I got the Eleglide M2 electric bike and it is great, looks amazing and feels sturdy and well made.
Delivery took a little longer than expected as they were out of stock, but I received great communication from Laurence and he kept me updated at all times. All in all it was worth the wait and price range is great compared to other places. I would highly recommend!
Thank you
June 7, 2025
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Hi Thomas,
Thank you so much for your kind words and for taking the time to leave this 5-star review!
We’re really glad to hear you’re enjoying your Eleglide M2 — it’s a great bike, and it’s fantastic to know it’s living up to expectations in both looks and performance.
Apologies again for the slight delay, but I’m happy we could keep you updated along the way and that it was all worth the wait in the end.
Thanks again for your recommendation — it means a lot!
Enjoy the ride! 🚴♂️⚡
– Laurence & the team
Advertisement
Highly recommend both members I spoke…
Highly recommend both members I spoke to at st3ike were very helpfull ordered the gn27 great bike easy to assemble and looks great order came within a week thank you very much
September 17, 2024
Unprompted review
Shocking delivery
The bike is amazing but it stock over a month to get the bike when there website says 48hours my brother had ordered his and got it 1 weeks later and at that time I still didn't have mine
May 30, 2024
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Hi Dave,
Thank you for your review and for appreciating the quality of our bike! We apologize for the delay you experienced with your delivery. The bike you requested is normally in stock, but unfortunately, in your case, we had to wait for a restocking, which took longer than it should have. Our standard delivery time is typically 48 hours, and we understand how frustrating it can be when expectations aren't met.
We strive to improve our inventory management to prevent such delays in the future. Please reach out to our customer service team so we can address any remaining concerns and ensure you're fully satisfied with your purchase.
Thank you for your patience and understanding.
Best regards,
Stefano ST3IKE.com
ADO Air 20s
ADO Air 20s
Great service from the team. They were responsive and solved each query quickly and efficiently. Thanks for all the help!
May 10, 2024
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Thank you, Angus, for your kind words and the 5-star review!
We're thrilled to hear that you had a great experience with our team and that we were able to assist you efficiently. If you have any more questions or need further assistance in the future, don't hesitate to reach out.
Happy riding, and enjoy your ADO A20s Air!
Engwe Engine X
I have recently invested in a Engwe Engine x foldable ebike from this store, I used the cycle to work scheme voucher to purchase the bike. The whole deal from ordering to delivery went without a hitch. Always kept informed by email when needed. And the bike itself was delivered quickly and packaged well with no damage etc. The price was good too. So far no problems with the bike. Great people to deal with and would certainly recommend them!
March 20, 2024
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Nigel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your purchase of the Engwe Engine X foldable ebike through the Cycle to Work scheme went smoothly from start to finish.
Ensuring a seamless ordering and delivery process is always our top priority, so it's fantastic to hear that you felt well informed and satisfied with the packaging and delivery of your bike. We take great pride in providing our customers with high-quality products at competitive prices, and we're delighted that you found the price point of the bike to be favourable.
We're also thrilled to hear that you haven't encountered any issues with the bike so far. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for choosing us, and for recommending our store to others. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Stefano
ST3IKE.com Team
Advertisement
Engwe EP2-Pro
Recently purchased an Engwe EP2-Pro from ST3ike through my cycle to work scheme.
Stefano & Laurence kept me up to date with every step of my order & advised me of delivery dates etc.
Got to say I'm really impressed with my bike & the service from St3ike & would recommend both the bike & St3ike to anyone looking to go electric!
March 12, 2024
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Glyn,
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us and that Stefano and Laurence provided excellent customer service throughout your purchase journey.
We're delighted that you're enjoying your Engwe EP2-Pro; it's fantastic to hear that it has exceeded your expectations. Recommendations like yours mean the world to us and truly motivate us to continue delivering top-notch products and service to our customers.
Should you have any questions or need further assistance in the future, don't hesitate to reach out. Happy cycling, and thanks again for choosing St3ike!
Best regards,
Laurence and Stefano
St3ike Team
Bikes are superb
Bikes are superb, the staff are very helpful and answer any concerns.
Great service great company
December 29, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Darren,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find our bikes superb and that our staff has been helpful in addressing your concerns.
At ST3IKE.com we strive to provide great service, and it's always rewarding to receive such positive feedback. Your satisfaction is our top priority, and we appreciate your kind words.
If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your support and look forward to serving you in the future.
Wishing you many more enjoyable rides!
Best regards,
Stefano
From start to Finnish I was helped in a…
From start to Finnish I was helped in a 1 on 1 basis on getting the help in choosing the right ebike for me at the budget i had.
I can honestly say this was a great experience from st3ike I was at first concerned as I found them online but I had phone contact and was reassured. My bike was delivered on time and packed really well and secure with easy instructions . I highly recommend this company and wouldn't hesitate to go to them in the future !
My bike is still in grate condition and runs well I have had no issues whatsoever and to be honest the bike I got definitely exceeded my expectations.
November 1, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Valued Client,
Thank you for taking the time to share your experience! We're delighted that you had such a positive journey from start to finish with ST3IKE.
We're thrilled that our team provided you with personalized assistance to select the right e-bike within your budget. We understand the initial concerns when purchasing online, and we're glad to hear that our phone contact reassured you.
Ensuring timely and secure delivery is one of our priorities, and we're pleased that your e-bike arrived as expected, packed well, with clear and easy-to-follow instructions.
It's fantastic to know that your bike is in great condition and has exceeded your expectations. Your satisfaction is what drives us to maintain the quality of both our products and our service.
Thank you for the recommendation and for considering us for your future needs. Should you require any further assistance or have any questions, please feel free to reach out.
Happy riding!
Best regards,
Stefano
ST3IKE Team
MG740PLUS BRILLIANT.
Dropped a star as delivery took longer than I expected , blame with courier, received a black and blue one, ordered black and grey but not really a issue, looks good in any colour. love the bike, great price, have i said love the bike, bloody fantastic, definately recommend buying from ST3KE, THANK YOU.
October 29, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Gary,
Thank you for taking the time to share your experience with the Lankeleisi MG740 Plus. We're thrilled to hear you find the bike brilliant and that you love it – your enthusiasm is what drives us to continually improve.
We apologize for any inconvenience caused by the longer-than-expected delivery time. We understand how crucial timely delivery is, and we're constantly working to ensure a smoother shipping process. Regarding the color discrepancy, we're sorry for the mix-up, but we're glad to know it wasn't a significant issue for you. We're delighted to hear that the bike looks great in any color variation!
Your satisfaction is our top priority, and it's wonderful to hear that you find the bike fantastic and worth the purchase. We truly appreciate your recommendation and your support for ST3IKE.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. Once again, thank you for choosing ST3IKE.
Happy riding!
Best regards,
Stefano
ST3IKE Team
Advertisement
Start to finnish was spot on
Start to finish was spot on, the bike is awesome and does exactly whay they say it does. Excellent comopny to purchase from. Would (and did) recommend and i will purchase again in the future.
October 20, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Gavin,
Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that your experience with ST3IKE, from start to finish, was spot on.
We're equally delighted to know that your new Lankeleisi MG740 lives up to its promises and is providing you with an awesome riding experience. Customer satisfaction is our top priority, and it's wonderful to hear that you found us to be an excellent company to purchase from.
Your recommendation means a lot to us, and we appreciate you spreading the word about your positive experience with ST3IKE. We look forward to serving you again in the future, and we're here to assist with anything you may need.
Once again, thank you for choosing ST3IKE, and happy riding on your new e-bike!
Best regards,
Stefano
ST3IKE Team
Buyer beware. ST3IKE EBIKE
Thank you Stefano for your response. I don't think you understand, so yet again I
will state in simple terms so you understand- this is a brand new bike with 'zero' miles on the clock other than the video I sent you outlining the problem.
Why do you keep on referring to wear & tear? You are clearly trying to distract people's attention from your problem.
I want you to stand up and agree to having the item repaired at your cost especially as you wrote to me telling me it is most likely the bearing but claimed again wear & tear which is false. Your handling of this case is despicable.
You know who I am and you could have responded to my email and yet you responded publicly and yet again misleading people
I want a bike I paid for so stop finding excuses for the flaws in the product.
September 2, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Nick,
We appreciate you taking the time to share your feedback with us. I'm sorry to hear about the issue you've encountered with your e-bike, and I'd like to address your concerns.
It's true that electric bikes, like any mechanical equipment, may require maintenance over time due to wear and tear on moving parts such as chains and pedal bearings. Our aim is always to ensure our customers have the best possible experience with our products, and we take issues like this seriously.
In response to your report of a faulty bearing, we provided guidance to visit a service centre and perform greasing as a first step, as this can often resolve minor issues. However, I understand that you were not satisfied with this solution. Please know that our intention was to quickly and efficiently address your concern.
If the service centre identifies a problem beyond regular maintenance, we are fully committed to replacing any defective parts under warranty. However, it's important to note that our terms of sale do not require the replacement of an entire bicycle after two months of use due to what appears to be a routine maintenance issue.
We understand your desire for a prompt resolution, and we are here to assist you. If you are still experiencing difficulties, please provide us with more information, and we will do our best to find a solution that meets your needs.
We value all customer feedback, and it helps us continuously improve our products and services. We strive to satisfy our customers to the best of our abilities, and I'm sorry if you feel otherwise.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are committed to finding a resolution that leaves you satisfied with your purchase.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Sincerely,
Stefano
ST3IKE EBIKE Customer Support Team
Stefano and Laurence are fantastic
Stefano and Laurence are fantastic, I first contacted st3ike.com on 2nd Sept and spoke with Stefano who explained exactly who they are, what they do and directed me through the process of order a ENGWE e-bike with them and both Stefano and Laurence kept in touch throughout the entire process, they answered the phone every time I call and is very genuine and enthusiastic to their customers, I have recommend them to friends to ask about my bike, in fact I bought 2 e-bikes and ENGWE Pro 2 and an ENGWE Engine X,
Many thanks Stefano and Laurence.
September 2, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear Roland,
Thank you so much for taking the time to share your wonderful experience with me and Laurence at st3ike.com! We are truly delighted to hear that you had such a positive interaction and that you are enjoying your ENGWE e-bikes.
We take great pride in providing exceptional service and guidance to our valued customers, and your kind words reaffirm our dedication to ensuring a smooth and enjoyable purchasing process.
It's fantastic to hear that you not only purchased one but two e-bikes from us – an ENGWE Pro 2 and an ENGWE Engine X. We hope these e-bikes bring you countless hours of enjoyment and adventure.
Your recommendation to your friends is the highest compliment we could receive, and we greatly appreciate your support in spreading the word about st3ike.com.
If you have any questions, need assistance, or want to share your experiences with your new e-bikes, please don't hesitate to reach out. Me, Laurence, and the entire team are here to assist you.
Once again, thank you for choosing st3ike.com, and we look forward to serving you and your friends in the future.
Warm regards,
Stefano
ST3IKE.com
out of pocket of £859.00,nor received bike
ordered a bike on 9th of august(£859.00) ,never received confirmation of order or receipt or copy of contract and had to email seller to get confirmation ,due to unforeseen circumstances i had to cancel order on 13th of august ,i had still not received bike and tracking showed that it had not left the warehouse in Poland and since seller quotes 3 to 5 days delivery i thought that this would not be an issue ,on the 21st of august bike had still not arrived/left warehouse in Poland AND UPS confirmed bike had been lost so thought that seller would of cancelled order then but unfortunately bike was resent out ,this was a bizarre as the seller had my cancellation on the 13th of august and i was in touch with them regularly, AS OF 23RD OF SEPT ,THE BIKE STILL HAS NOT BEEN DELIVERED ,I HAVE NOT RECEIVED A REFUND AND ARE NOW TRYING TO GET REFUND FROM PAYPAL ,I WOULD BE VERY CONCERNED ABOUT THIS COMPANY(ALSO TRADING UNDER NAME OF I LAPS ) AND DUE DILLIGENCE SHOULD BE CARRIED OUT INCLUDING CHECKING CO HOUSE RECORDS BEFORE ORDERING
REPLY TO ST3IKE
I INITIATED A REFUND REQUEST VIA PAYPAL ON THE 24TH OF AUGUST WHEN BIKE HAD STILL NOT ARRIVED ,I DID NOT AND COULD NOT ASK UPS TO RETURN/OR CHANGE DELIVERY OF THE BIKE ,AS THE SELLER KNOWS THE ONLY PERSON ABLE TO DO THIS IS THE SENDER OF THE BIKE ,I CAN ONLY INFLUENCE DELIVERY ONCE AN ATTEMPT HAS BEEN MADE TO DELIVER ,IE A KNOCK ON MY DOOR WITH PARCEL ,AS CAN CLEARLY BE SEEN FROM TRACKING THIS HAS NEVER HAPPENED ,THIS STATEMENT FROM ST3IKE IS A LIE !,ANOTHER COMPLETE LIE IS THAT I WANT POSSESION OF THE BIKE AND A REFUND ,THIS STATEMENT IS SLANDEROUS ,I DONT HAVE THE BIKE ,IT IS SITTING IN A UPS WAREHOUSE IN TAMWORTH BECAUSE ACCORDING TO MY PHONE CALL WITH UPS THE SENDER OF THE PARCEL(NOT ME) WILL NOT RESPOND TO EMAILS!HOW THE SELLER CAN SAY THAT THE BIKE IS IN MY POSSESION IS BEYOND ME AND TO SAY THAT I AM ANGRY AT THE COMPLETE TWISTING OF THE TRUTH IS AN UNDERSTATEMENT!
I WOULD STRONGLY SUGGEST THAT YOUR IMPLICATION THAT I AM INVOLVED IN A FRAUDULANT TRANSACTION,TO OBTAIN THE BIKE (WHICH I DO NOT HAVE AND NEVER HAVE )AND RECEIVE A REFUND IS COMPLETELY INNACURATE AND UNTRUE AND A FULL APOLOGY ISSUED TO ME IMEDIATLY
COPY OF EMAIL TO UPS BELOW
I refer to the above tracking number which was originally meant to be delivered to me, but due to various reasons, delivery to me was never attempted. I therefore instigated a claim via Paypal to be reimbursed for the item. I believe that there was an attempt to send the parcel back to the sender but they refused to respond to emails and the parcel was declared abandoned and returned to Tamworth under tracking number 1Z2V76196808976123.
The purpose of this email is for you to confirm to me by email that at no point have I been able to redirect or change the delivery address of this parcel and the only person who can do this is the sender of the parcel. This is required so that I can confirm to Paypal that at no point have I refused delivery or been able to redirect it and in fact I spoke to UPS on the phone on Monday and they confirmed verbally that the only person able to redirect this parcel is the sender. Unfortunately they were unable to put this in writing as their system would not allow it, hence my email to you.
I look forward to hearing from you.
26/10/23
I never did receive bike, seemingly it was a customs issue and I was wrongly accused of keeping bike!, see below
Dear Steve,
Thank you for contacting us. I am sorry that this package has been abandoned.
Although the receiver is authorised to make changes to the delivery, there is no record for this shipment that you have requested to make changes to. I have checked my system, and it indicates that this parcel has been abandoned because it failed to pass the customs clearance process. We tried to contact the shipper but have not received any response, which is why this has been abandoned.
Should you require additional assistance, please let me know.
Kind Regards,
Ailyn J.
UPS Customer Support
August 9, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
UPDATE
Mr Stephen Grycuk was fully refunded on 26 September 2023
Dear Customer,
We appreciate your feedback, and we'd like to address your concerns to ensure a fair and accurate representation of the situation.
Firstly, we understand that there was a sequence of events related to your order, and we'd like to clarify them:
You placed an order for a bicycle on August 9th, which was duly acknowledged by our system.
On August 13th, you contacted us to cancel the order due to unforeseen circumstances. We respect our customers' decisions, and we informed you that the reimbursement process would commence once the bicycle was returned to our warehouse.
Instead of returning the bicycle, you initiated a refund request through PayPal, and in parallel, you instructed UPS to withhold delivery of the bike while awaiting a refund from PayPal.
We informed PayPal of this situation, and the refund process was temporarily blocked until the matter was resolved.
The bicycle remains undelivered because it is still in your possession, and you have taken actions to prevent its delivery.
We want to emphasize that we have consistently upheld our commitment to process your refund once the bicycle is returned, as per our standard procedure. Attempting to obtain both a refund and possession of the bike simultaneously is not aligned with the terms of our agreement.
We take great pride in our customer service and transparency in all our dealings. We are always here to assist our customers and resolve any issues promptly and fairly. Please feel free to contact us directly if you have any questions or if you wish to proceed with the return and refund process as initially agreed upon.
Thank you for your understanding.
ST3IKE.com
I-Laps LTD
Advertisement
If I could give this company 10 stars
If I could give this company 10 stars, from my fist contact I was made to feel valued, there knowledge of the bikes is brilliant, there customer care is impeccable, Laurence dealt with me he answered all my questions very quickly via email and was always polite. My bike is brilliant I’m so happy with my experience at St3ike bikes I will always highly recommend them and wouldn’t hesitate to buy another bike from them in the future. Brilliant trustworthy company.
September 16, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Thank you so much for taking the time to leave such a fantastic 5-star review! We are truly honored by your kind words.
At ST3IKE eBikes, we strive to provide exceptional customer experiences, and it warms our hearts to hear that you felt valued from your very first contact with us. We're delighted that you found our team knowledgeable and our customer care impeccable.
Laurence is indeed a valuable member of our team, and we're thrilled to hear that she was able to address all your questions promptly and with politeness. We're proud to have her on our staff.
It's wonderful to know that you are enjoying your new electric bike, and we appreciate your trust in us. We're here to serve you anytime you need assistance, and we look forward to welcoming you back should you decide to purchase another bike in the future.
Once again, thank you for your kind recommendation and for choosing ST3IKE eBikes. Your satisfaction means the world to us.
Best regards,
Stefano
Customer Support Team
ST3IKE eBikes
Excellent Service
Stefano and Laurence are very alert and answers all my queries promptly and kept me informed of the order.
Unlike some vendors, I did not have to pay a premium when I opted to purchase under Cyclescheme.
Will definitely deal with ST3IKE again.
August 1, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Dear BY,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience with our service. We are truly dedicated to providing prompt and informative assistance, and we're delighted that they could meet your expectations.
We understand the importance of transparent pricing, and we're glad that you found our Cyclescheme option hassle-free without any premium charges. Your satisfaction is our priority, and we're grateful for the opportunity to serve you.
Looking forward to the chance to assist you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Stefano and Laurence
This would of been a five star review…
This would of been a five star review but for one thing,the bike I ordered was said to be UK stock but once ordered it turned out to be shipping from Poland so took longer than expected.
Stefano is a top bloke,always kept in contact.
Bike so far is great,10%off really helped also.
June 16, 2023
Unprompted review
Reply from ST3IKE.com The Electric Bikes for Everyone
Thank you for your feedback, Glenn!
We appreciate your positive comments about our product and our customer service. We apologize for the inconvenience you experienced regarding the shipping location of your bike.
We understand that you expected the bike to be shipped from the UK based on the information provided, unfortunately, we are victims of our commercial success of the Daylyride Snow Leopard and our UK warehouse was out of stock and we lost a few days to getting it from the warehouse in Europe. We apologize for any confusion or frustration this may have caused.
We strive to provide accurate and up-to-date information to our customers, and we apologize for any discrepancy in this case. Your feedback is important to us, and we will make sure to address this issue internally to ensure better communication and transparency in the future.
We are glad to hear that you are enjoying your great e-bike and that the 10% discount was beneficial to you. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to serve you better in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.