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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the quality of the products, often describing them as beautiful, well-made, and luxurious, with many appreciating the craftsmanship and thoughtful design. The ordering process is frequently noted as easy, and the delivery service is praised for its speed, promptness, and secure, beautiful packaging, ensuring items arrive in perfect condition. Many find the products, especially the jewelry boxes, to be highly functional, providing excellent organization and storage solutions for their collections. However, some customers also noted issues with the delivery service, specifically with DHL, experiencing delays, cancellations, and rude drivers. A few other people also felt that some products, like certain bags, were unexpectedly heavy even when empty, or had quality concerns such as frayed stitching, ink marks, or peeling materials.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the beautiful design, high... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of online ordering, good communication, and... See more

User experience

Users describe positive interactions with user experience, often finding it smooth and reassuring, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Stackers & ordered an extra layer. DHL handled the delivery but inexplicably cancelled it on the day saying my address was incomplete. This was at 6pm. I had to rebook the delivery to the exact... See more

Rated 4 out of 5 stars

I bought two stacking jewellery boxes for my granddaughter for Christmas. I’m sure she’ll be delighted with them. My only issue was the actual delivery from DHL. The driver was rather rude and woul... See more

Rated 5 out of 5 stars

Ordered the small travel jewellery case as a going away gift for my daughter. Unfortunately when it arrived it was faulty. Took a photo and contacted Stackers, my email was dealt with promptly and a r... See more

Rated 5 out of 5 stars

The item is beautiful and just as pictured, definitely does what I need by neatly organising all jewellery. Item arrived quickly and packaged nicely so no damage, which today can be rare. Will defin... See more


Company details

  1. Shopping & Fashion

Written by the company

Stackers reinvented the jewellery box allowing you to create your own. Both beautiful and flexible, as your collection grows so can your jewellery box, simply add another layer.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great work bag

Love my backpack that I bought for work, it has so much space and I can fit everything in so I don’t have to carry anything during my commute to work. Even big enough to keep my water bottle and lunch in! Ordering was very easy and quick delivery. Will definitely buy more from stackers in the future.

May 12, 2025
Unprompted review
Rated 3 out of 5 stars

I love the product

I love the product, the staff are wonderful, let down by bad quality control and a very slow returns process. At this price point, there should be no faulty goods sent out.

June 9, 2025
Unprompted review
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Rated 4 out of 5 stars

Nice jewellery boxes

I like the look of the products, however, of the 10 I ordered (to make two sets of five stacks) two had to be returned because of faults. Maybe I was just unlucky. Exchange was little slow, but now I have the full set I’m quite pleased with my choice. They do look really good and they’re a great storage for my jewellery.

May 31, 2025
Unprompted review
Rated 2 out of 5 stars

I was disappointed and wished I had boutght from JohnLewis

I was disappointed and wished I had bought the item from a retailer I ordered the right product but the wrong colour. There is no means of exchange for goods in these cases and I had to pay for the return and thus at a loss to me. Now a very customer focussed policy. I would advice that others but from large retailers with a customer friendly returns policy

May 7, 2025
Unprompted review
Rated 4 out of 5 stars

Easy ordering and speedy delivery

Easy ordering and speedy delivery. I love the design of the hanging washbag and mini jewellery wallet that I bought. Sadly the wallet wasn't as well-made as I'd expected for its price, so I had to contact Customer Services; they were very helpful and we reached a resolution quickly.

May 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Missing item

Order arrived in a timely fashion but part of my order was missing. I have reached out via Stackers contact page but I have not received any response yet.

Such a shame as the products are really lovely, but I am very disappointed by the missing item, lack of help and communication.

April 23, 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

We are very sorry to hear this! Please get in touch via this email hello@stackers.com and one of our team members will be able to get this resolved for you as soon as possible.

Kind regards
Stackers Team

Rated 5 out of 5 stars

Great service and fast delivery

So impressed with the speed of dispatch and delivery of my personalised items. I originally ordered and then wanted to add an item. Their customer service kindly cancelled the original order. I placed a new personalised order on Wednesday and it was delivered by Saturday to Ireland. Amazing service and super fast delivery, just in time for Communions. Thank you

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

Large handbag in taupe

I bought the large handbag in taupe. I've used it a few times. While it is a good size, with good storage potential and looks pretty, there are a few issues I've had with it:

1) The top zip does not open very wide. It's a large bag, to put large items in, like a laptop, A4 notebooks etc. With a tight zip that doesn't open very wide, it's quite difficult to get things in and out and to see clearly what's inside. Even a small adjustment would make a big difference here.

2) When the bag sits upright, after a while, it sags above the zip for the base compartment in one of the corners.

3) As it's not leather, but a type of plastic (I knew this before buying it), it means that dents and creases stay visible. Not a huge issue but something I wish I realised beforehand.

Overall, it suits my purpose, it's a great size, but there are some design flaws that should be addressed.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend my stackers…

Would highly recommend my stackers purchase.( office in a box) it’s fantastic it has great compartments to fit office supplies in . Great place to store laptops or IPads. And brilliant place to work from.
And bonus you can pack everything away and it just looks like very smart storage. Have recommend this product.

May 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent company

I love this company! Reasonably priced and the boxes have such a sleek look to them. I collect pebble grey for my silver jewellery and beaded necklaces and it makes my whole collection look so pretty. I have also purchased the travel jewellery rolls as mother’s day gifts and they are amazing! I want one for myself now haha. Shipping has always been really quick and customer service lovely. Amazing place to shop for jewellery storage or gifts for your loved ones x

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Stackers

My wife had a stackers jewellery box which she loved and I wanted to buy her some extra layers for her bracelets and earrings. Unfortunately I couldn't find the same colour on the website so I contacted Maddie at Stackers who was most helpful and told me that the particular colour had gone out of production but I might be able to find a preloved one on some sites. She also said that if I preferred she could give give me a discount code and I could select her a different colour so I chose her a classic jewellery box in oatmeal which she loves just as much as the original. The whole process of choosing the box to it being delivered was very easy and I was kept informed on all details all the time.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Have had my Stackers jewellery box for a number of years and the top had started to get a bit damaged and frayed. I ordered a replacement lid and unfortunately the first one arrived with a small amount of damage on it. I spoke with the team at Stackers and they sent me a QR code to return via Royal Mail and issued a replacement which was perfect. So despite the slight hiccup this was dealt with quickly and now my jewellery box looks as good as new and hopefully will last for years to come!

April 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Love these jewellery stacking trays!

I saw an ad for Stackers on Instagram and it was exactly what I'd been looking for to consolidate all my bits of jewellery in one place! I ordered 6 of the pale blue leather jewellery box Stackers and loved it so much that I then ordered another 6 of the mirrored glass jewellery box Stackers - I love, love them both!

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Different coloured mirror

I ordered a 3rd layer for my mirrored jewellery box that I already had two layers for and they were a different colour

April 17, 2025
Unprompted review
Stackers logo

Reply from Stackers

Good afternoon,

We are very sorry to hear this. Please contact our team at hello@stackers.com and they will be more than happy to assist.

Kind regards
Stackers Team

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