My experience with Stackt was excellent. The support team was calm and thorough in explaining the storage size I needed, how billing works, and how collections and returns are handled. The collections... See more
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Review summary
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Based on these reviews
Stakt really made everything about the process easy. Booking and pricing were easily handled online. And then a Stakt professional and I spoke on the phone to confirm we were understanding what was ne... See more
Company replied
Absolutely seamless experience!! So easy to book a removal online, customer support gets in touch and confirms pick up with items list. Movers were quick and efficient, very professional. Items were s... See more
Company replied
Company details
Written by the company
Hassle-free, on-demand moving and storage services.
Contact info
411 Oxford Street, Office 1.01, W1C 2PE, London, United Kingdom
- 020 4634 0220
- help@stackt.co.uk
- stackt.co.uk
4.5
Excellent
234 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
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Really user friendly
Really user friendly, clear pricing and professional movers. Would 100% use Stackt again. Both pick up and delivery went smoothly.
December 6, 2025
Unprompted review
Reply from Stackt
Hi Mr. McCulloch!
Thanks so much for the fantastic review! We're delighted to hear that everything from booking to delivery went off without a hitch. Clear pricing and smooth moves are what we're all about (no sneaky surprises here!).
Our movers will be chuffed to know they've earned themselves a potential repeat customer. That's basically the moving industry equivalent of a standing ovation!
We really appreciate you taking the time to share your experience. If you ever need us again, we'll be ready to work our magic.
All the best,
The Stackt Team
Positive experience of Stackt!
I was recommended this moving company and I'm glad I trusted their recommendation. I had a positive experience right from the booking through to the whole move. The communication was great from the company and the regular updates I received via WhatsApp were so helpful. I had alot of boxes and furniture to move and the guys were amazing moving it all so quickly and diligently. They were wearing body cam cameras which made me feel safer. Each interaction with members of the company were of a positive one. I would definitely recommend Stackt.
December 3, 2025
Unprompted review
Reply from Stackt
Hi Sobia,
Thank you so much for the wonderful review!
We're thrilled that our team took such good care of you and your belongings. Those WhatsApp updates are a game changer, aren't they? No more wondering if your sofa is stuck in traffic somewhere!
Our movers really are the dream team when it comes to handling furniture and boxes with speed and care. And yes, the body cams give everyone that extra peace of mind (though we promise the footage is way less exciting than any reality TV show).
We're so glad everything went smoothly from start to finish. Thanks for trusting us with your move and for taking the time to share your experience.
If you ever need us again (hopefully not too soon!), you know where to find us.
All the best,
The Stackt Team
Stackt were really good.
Many people who have moved home in London will remember it to be a stressful experience. I have moved three times in recent years and the first two were, stressful. Getting the removal companies to commit to a time to collect was nearly impossible and matters didnt improve from there until the last move when I contacted Stackt. It was in October 2025, I had just come out of hospital and was faced with a move to my new home. Initially I spoke with two lovely ladies, Abby and Rena. They were so pleasant, so factual and efficient. They arranged the collection of and subsequesnt storage of my furniture. I also dealt with a fellow called Joe who was equally helpful. On the day the van and staff arrived on time and loaded with no fuss. The storage rates are VERY competitive and I can honestly say that the Stackt experience was the best moving experience I have ever had. As a hotel General Manager I have worked in many countries and these people are good. Thanks to everyone at Stackt. Richard Johnston .
November 15, 2025
Unprompted review
Reply from Stackt
Hi Richard,
Thank you so much for taking the time to share this—it really means a lot to the whole team.
We're sorry to hear about your previous moving experiences, and especially that you were dealing with all of this right after being in hospital. That can't have been easy. We're just really glad we could make this one smoother for you.
Abby, Renna, and Joe will be thrilled to hear your kind words—they take a lot of pride in making sure everything runs as it should. And it's great to know the crew on the day lived up to that same standard.
Coming from someone with your level of experience across hospitality, your feedback carries real weight. Thank you for trusting us with your move and for choosing Stackt.
We're here whenever you need us.
All the best,
The Stackt Team
Decent service & pleasant team
The booking process was super easy, got me a quote over the phone and the price was very fair + cheaper than anyvan. The movers were not informed that they had to disassemble or reassemble some of my furniture so the move took longer than it should have. Other than this it was a decent experience. I recommend booking an early slot in the day and confirming with them the details of your move the day before (# of items to be moved, packing and disassembly etc.) the customer service team were also very pleasant when I spoke to them on the phone.
November 28, 2025
Unprompted review
Reply from Stackt
Hi Cindy,
Thanks for taking the time to share your feedback—we really appreciate it.
We're glad the booking was straightforward, the pricing worked for you, and that the team were pleasant to work with. That said, we're genuinely sorry about the miscommunication around the disassembly and reassembly. That's on us, and we know it added unnecessary time to your day.
Your point about confirming all the details beforehand is a fair one, and it's something we're working to tighten up on our end so this doesn't happen again.
Thanks for the honest review and for recommending us despite the hiccup. We'd love the chance to get it right next time.
All the best,
The Stackt Team
Overall nice experience
The team is very polite and responsive. The whole process was well explained, and the quote is reasonable. On the day of the removal, the movers arrived within the time slot, and finished on time. Do recommend this service!
November 19, 2025
Unprompted review
Reply from Stackt
Hi!
Thank you so much for the wonderful review! We're really glad our team could make your move smooth and stress-free.
It's great to hear that everything from the quote to the actual moving day went well. We appreciate you recommending us and hope to help you again if you ever need us!
Cheers,
The Stackt Team
Very easy
Very easy . And very quick . Explained everything so well , payment taken at same time each month . Overall very pleased with service .
January 16, 2026
Unprompted review
Reply from Stackt
Hi Kim,
Easy, quick, and clear — that's exactly what we're going for! We're so glad everything has been smooth sailing for you.
Thanks for trusting us with your storage and for taking the time to share your experience. Reviews like yours make our day and help others feel confident choosing Stackt.
If you ever need anything, we're just a message away!
Cheers,
The Stackt Team ⭐
Great storage and stress free
I had a really great experience with STACKT Storage. From the beginning, their communication was clear, consistent, and reassuring, which made the whole process feel smooth and stress‑free. They handled my items with care, and I always felt confident that my belongings were in good hands.
The pricing is also very reasonable for the amount of space you get. It’s great value, especially considering the quality of service and the flexibility depending on the size of storage you need.
If there’s one thing I’d love to see improved, it would be having a bit more information about where exactly my storage is located, along with some visual confirmation like photos of where the equipment or items are kept. That small addition would make the experience even better.
Overall, I’m really glad I chose STACKT. They’ve been reliable, professional, and easy to work with. Highly recommended
August 1, 2025
Unprompted review
Reply from Stackt
Thank you for this amazing review! 🌟
We're absolutely thrilled to hear that your experience with STACKT has been so positive from start to finish! Clear communication and careful handling of your belongings aren't just nice-to-haves for us—they're the foundation of what we do. Knowing that you felt confident and stress-free throughout the process means the world to our team.
Your feedback about wanting more visual confirmation of where your items are stored is music to our ears. Here's the exciting part: we're actually working on exactly that! In addition to our bodycam footage, we're developing a system to provide customers with photos showing how their belongings are stored and kept. Because your peace of mind isn't just a priority—it's the priority.
Thank you for trusting us with your belongings and for taking the time to share such a thoughtful, detailed review. Recommendations like yours are what keep us motivated to raise the bar even higher.
Here's to stress-free storage and keeping your stuff safe! 📦✨
— The STACKT Team
One of the only proper moving companies
Guys on the day were great. Had a slight issue with billing but the team sorted it out. I'm using these guys again for any other moves.
December 11, 2025
Unprompted review
Reply from Stackt
Hi George,
Thank you so much for giving us the opportunity to make things right. We really appreciate you working with us as we resolve the issues you raised.
Your patience and cooperation mean a lot to our team, and we're committed to turning this experience around for you. We'll keep you updated every step of the way.
Looking forward to earning back your trust.
Best,
The Stackt Team
Denied insurance claim for damaged goods
A few of my goods including mattress topper came growing mold on it, clearly caused by humidity exposure. I reported it immediately after receiving my stored goods. Instead of being directed through a clear insurance claims process (which was advertised as part of the service), customer support spent over three weeks repeatedly requesting unreasonable evidence — including item-by-item photos taken before storage and photos of opened boxes with goods still inside.
I first notified them on 30 November. As of 18 December, there was still no claims process, only ongoing requests and no acknowledgement of fault.
The final response stated that my box was “in excellent condition” based on photos taken once loaded into the van, which does not address the condition of the items inside upon delivery.
Very disappointed with how this was handled.
December 18, 2025
Unprompted review
Reply from Stackt
Hi Stephanie,
We’re genuinely sorry to hear that you were disappointed with your experience, and we want to clarify a few important points for transparency.
We store items for thousands of customers every year, across professionally managed, secure storage facilities. To date, we have not had a verified case of mold caused by our storage environments, which are designed specifically to prevent moisture and humidity exposure.
In this case, the items were not packed by us, and as with all self-packed goods, we do not have visibility into the condition of items prior to collection especially on sealed boxes that have been packed by customers. This includes whether items were already damp or exposed to moisture before packing, which is a known risk factor for mold development once enclosed.
The issue was reported three days after delivery, which is outside the timeframe required for us to reliably assess condition at point of receipt. Our assessment was therefore based on the evidence available, including photographs taken during handling and loading, delivery and unloading, which showed the external packaging to be in good condition.
We take all damage reports seriously and follow a structured review process to ensure fairness and consistency for all customers. While we understand this outcome was frustrating, we did not find evidence that the storage environment or handling caused the issue described.
We appreciate feedback and continuously review our processes to ensure clarity around packing responsibilities, reporting timeframes, and coverage terms.
I would also like to call you tomorrow about this incident at a convenient time.
Sincerely,
Teki - Head of Customer Success and Service
I've used Stackt twice now
I've used Stackt twice now. Both times they were so helpful, kind, and just a great service. Would definitely use them again and recommend them to people.
December 15, 2025
Unprompted review
Reply from Stackt
Hey Jeremy, thanks so much for the love! 🙌
We're really glad we could deliver for you—twice over! Our team puts their heart into every interaction, so hearing this honestly makes our day. Can't wait to work with you again, and we truly appreciate you spreading the word.
You're the best! ✨
- Stackt Team
I can highly recommend Stackt
I can highly recommend Stackt. I contacted them when I needed a storage solution at short notice, and they were incredibly responsive. Communication was excellent throughout, the collection of my items was smooth and hassle-free, and setting up monthly automatic payments was straightforward. I also appreciated that they communicate via WhatsApp, which made everything even more convenient for me.
November 17, 2025
Unprompted review
Reply from Stackt
Thank you so much for this, Amir!
We know last-minute storage needs can be stressful, so we're really glad we could step in and make it hassle-free for you. WhatsApp convenience + smooth collections + easy payments = exactly what we're going for. 🙌
Your recommendation means the world to us. Next time, we'll be working hard to earn that extra star and deliver a full 5-star experience.
Thanks for trusting Stackt with your stuff!
- The Stackt Team
Highly recommend!
We started using Stackt this year for shipping and storage, and it’s been a great experience from day one. I manage all of our shipments remotely from Canada for our UK events, and the Stackt team has been fantastic to work with. They communicate clearly at every step, giving detailed information and instructions to make sure everything stays on track. Customer service is excellent - responsive, helpful, and always willing to walk you through the process. Booking is straightforward, pricing is reasonable, and overall it’s just been a smooth, reliable experience.
November 20, 2025
Unprompted review
Reply from Stackt
Thanks so much for this! 🙌 Managing shipments across continents is no small feat, and we're thrilled to hear we've made it seamless for you. Your trust means everything to us, especially when coordinating your UK events from Canada. Our team works hard to keep communication crystal clear and operations running smoothly, so it's fantastic to know that's coming through. Here's to many more successful events together! 🚚✨
- The Stackt Team
Found Stackt online while looking for…
Found Stackt online while looking for temp storage solution, chose to use them for the added value of service to pickup and deliver to new address. Better value than self storage. Everyone involved in the process was friendly, helpful and efficient. Have slready recommended others with similair storage needs use their services.
October 29, 2025
Unprompted review
Reply from Stackt
Hey Linda! 🙌
Thanks so much for taking the time to share your experience! We're thrilled that our pickup and delivery service made your move smoother and gave you that extra value you were looking for. That's exactly what we're all about – making storage work around your life, not the other way around.
It's awesome to hear that the whole team left a great impression. We'll make sure to pass along your kind words to everyone who helped you out. And seriously, thank you for recommending us to others – word of mouth from happy customers like you means the world to us!
If you ever need us again (hopefully not too soon though – moving can be exhausting!), we've got you covered.
Cheers,
The Stackt Team
Good, swift, smooth service
The team was helpful and nice to chat too. Everything went really smoothly!
November 7, 2025
Unprompted review
Reply from Stackt
Hey Bryn!
Thanks so much for the awesome feedback! We're really glad everything went smoothly for you. Our team loves what they do, and it's great to hear that came through in your experience with us.
We appreciate you taking the time to share your thoughts – it makes our day to know we hit the mark for you!
If you ever need us again, you know where to find us.
Cheers,
The Stackt Team
Positive experience overall
Easy pickup, clear communications, intuitive platform and easy delivery. Would use again and recommend to others.
December 11, 2025
Unprompted review
Reply from Stackt
Hi Jack!
Thank you so much for the lovely review. We’re really glad everything felt easy for you from pickup to delivery and that the platform and communication worked smoothly on your end.
We appreciate your recommendation and we’re happy to have earned your trust. Looking forward to helping you again whenever you need us.
- The Stackt Team
Great company
This is the place where you need to keep your storage amazing service very friendly and reliable I highly recommend it to everyone needs it. My stuff was stored for one year and I got it just the way I left it clean and tidy.
October 10, 2025
Unprompted review
Reply from Stackt
Hi Rahaf!
Thank you so much for this heartwarming review. It means a lot to us to know that your belongings came back exactly as you left them clean, tidy and well looked after. We’re really happy that you felt supported by our friendly and reliable team.
We appreciate your recommendation and we’re grateful you chose us for your storage journey.
The Stackt Team
overall service was good and customer…
overall service was good and customer service was very helpful
November 12, 2025
Unprompted review
Reply from Stackt
Hi Jervis!
Thank you so much for taking the time to share your feedback! We're thrilled to hear that our team delivered good service and that our customer service was able to help you along the way.
Your experience matters to us, and we're glad we could be part of your moving journey. If you ever need us again in the future, we'd love the opportunity to serve you.
Thanks again for choosing us and for the kind words!
Best,
Stackt Team
Smooth experience!
Had a driver name darredbt (?) an his mover. Was stressed if there was going to be any overcharging but the team stuck with their quote. These 2 helped carry my goods including table and chair upstairs smoothly. Was amazed at their strength. My lower back was killing me just unpacking so was impressed it only took 1 person to carry these large furnitures. Great service will be using this service again for my next move.
December 7, 2025
Unprompted review
Reply from Stackt
Hi Sir Calvin!
This is exactly what we love to hear! 🙌 We're stoked that Daniyar and the team delivered such a smooth experience for you.
Transparency with pricing is super important to us—no surprises, no stress, just straightforward service.
And yeah, our movers are basically superheroes when it comes to heavy lifting! We're glad they made light work of those tables and chairs while your lower back got a well-deserved break. 😄
Thanks so much for trusting Stackt with your move, and we can't wait to help you out again next time. If you ever need us, you know where to find us!
— The Stackt Team
Exceptional service and customer support
I used stackt at a really critical moment when I needed to move several boxes from Luton to London on a very tight deadline. They arranged a pickup for me on 3rd December between 17:00–19:00, and despite the narrow window, the level of precision, care, and customer support I received was absolutely exceptional.
The pickup and drop-off were as smooth as possible, and everything was handled with such professionalism that it genuinely lifted a huge weight off my shoulders during a stressful week.
I’ve also been using stackt’s storage service for my seasonal clothes, which has made decluttering so much easier and more manageable.
Highly recommend – a truly reliable service that goes above and beyond!
December 3, 2025
Unprompted review
Reply from Stackt
Hi Maria!
Wow, thank you for such an amazing review! We're so glad we could come through for you during that tight turnaround—moving on a deadline is never fun, but it sounds like our team made it as smooth as possible for you. That's exactly what we love to hear!
And we're thrilled our storage service is helping you keep things decluttered and manageable. Life's just easier when you've got the space you need, right?
Thanks so much for the recommendation and for trusting us with your move and storage. We're here whenever you need us!
The Stackt Team
I wish I checked out the reviews before…
I wish I checked out the reviews before I use this service. Obviously they have a history with extra charging customers especially after paying.
After I tried to check offers on the website, I have received a phone call and an offer based on the phone call we had with Joes Mancia.
I asked him if I can upgrade afterwords to a bigger sized storage as I will need to get rid of some more stuff in the coming months. I was happy to receive the second offer just to consider the price I will pay after upgrading. Also, I requested a wrapping. After moving the items they requested an extra charge for wrapping all thoughts the movers did not wrap all the items. Only when I asked them to wrap the sofa!!
Joes Manica was actively replying whether I called or emailed him in few seconds no exaggeration!
Now after I paid. He can’t be bothered and avoided me several times.
His colleague told me that he will help me with this but I got not response so far.
This is not acceptable! Really disappointing and thinking seriously of getting my stuff back!
November 26, 2025
Unprompted review
Reply from Stackt
Hi Esra,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for your experience with our pricing and the extra charges. This isn't the standard we hold ourselves to, and we completely understand your frustration.
To address your concerns directly:
We've honored your original 6x4 pricing. We've informed you of this in another communication. We'll only apply an upgraded size if you choose to add more items in the future.
You were not charged for wrapping. While it was requested, it wasn't included in the updated proposals, and we should have been much clearer about this from the start.
We also recognize that our communication after payment fell short of what you deserved. That's unacceptable, and we're genuinely sorry for the lack of responsiveness you experienced.
We're using this as an opportunity to improve both our pricing transparency and the clarity of our communications when setting expectations with customers. You've highlighted areas where we need to do better, and we're committed to making those changes.
Our sincerest apologies again, Esra. We hope we can earn back your trust and show you the level of service you should have received from the start.
Please don't hesitate to reach out directly if you need anything further.
Warm regards,
The Stackt Team
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