Staffs Appliance Centre Reviews 

1,661
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. People frequently describe the exceptionally helpful and polite staff members who go above and beyond to provide outstanding support during purchases. Consumers consistently appreciate the remarkably fast delivery service, smooth communication processes, helpful courtesy phone calls, and competitive prices offered across the entire product range. Though some customers experienced delivery challenges, such as delayed arrivals, damaged packaging, or difficulties with properties featuring limited access. A few reviewers also mentioned initial notification gaps, pallet deliveries requiring large lorries, and occasional instances where delivery drivers declined to move heavy items further down the property.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth processes and... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting helpful and friendly service from... See more

Service

Users describe positive interactions with service, highlighting great communication and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition, are... See more

Customer service

Customers had positive experiences with customer service, consistently praising the responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, I would highly recommend. They offered the best price for my new washing machine, communication was great through email confirmation and a friendly professional call from a real per... See more

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,661)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Had a phone call to confirm details and let me know who the courier was and when to expect them. Appliance was received no issues. As simple as it is, it's good to have some clear communication from a company and calling made it a bit more of a personable experience. Would recommend to others and being in my county happy to be supporting a more local business.

May 5, 2026
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Rated 5 out of 5 stars

Purchased a Bosch Series 6 70CM Fridge…

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now positioned against a wall and cannot be seen) and there was a great saving.
The delivery was excellent with the best communication. Please note the delivery was on a pallet in a large lorry. This may be an issue if your delivery is to a property with limited access / parking.

March 2, 2026
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Rated 5 out of 5 stars

Fabulous company 5 ⭐️ service

Fabulous company. Received a call confirming my order and describing my fridge and delivery process.
Fridge delivered on time by the courier company. Items as described, value for money. Would 100% use and recommend this super friendly professional business. Thank you 🌻

March 31, 2026
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Rated 5 out of 5 stars

Communication excellent,

Communication excellent,, delivery driver nice n polite,, asked nicely would he put in my garage and did so without a blink of a eye ,, much appreciated,, Mr m hill

January 30, 2026

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