Staffs Appliance Centre Reviews 

1,663
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. People frequently describe the exceptionally helpful and polite staff members who go above and beyond to provide outstanding support during purchases. Consumers consistently appreciate the remarkably fast delivery service, smooth communication processes, helpful courtesy phone calls, and competitive prices offered across the entire product range. Though some customers experienced delivery challenges, such as delayed arrivals, damaged packaging, or difficulties with properties featuring limited access. A few reviewers also mentioned initial notification gaps, pallet deliveries requiring large lorries, and occasional instances where delivery drivers declined to move heavy items further down the property.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth processes and... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting helpful and friendly service from... See more

Service

Users describe positive interactions with service, highlighting great communication and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition, are... See more

Customer service

Customers had positive experiences with customer service, consistently praising the responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, I would highly recommend. They offered the best price for my new washing machine, communication was great through email confirmation and a friendly professional call from a real per... See more

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,663)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff were friendly

Staff were friendly, helpful without being pressurising and were able to answer all our questions.
Even holding our order until we are ready for delivery.

March 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Good old customer service

Made the call for a part i needed for a Neff oven which they had in stock, found Darren to be very helpful even met with a handshake on arrival, good old customer service at its best, will defo buy from these guys again Thanks

March 5, 2025
Rated 5 out of 5 stars

Great service and choice

After my washing machine broke I needed a replacement immediately. It was proving impossible to buy one and take it home on the same day from major retailers. Then I came across Staffs appliance centre, great service, great choice of products and great prices, will definitely be my go to in the future . Thank you Staffs appliance centre.😁

February 22, 2025
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Rated 2 out of 5 stars

Unaware - Product sold as having damage

The process of purchasing went well, but didn’t realise until I opened the box of extractor fan that it was damaged and that it was sold as damaged. I didn’t notice at any point that was the case. There should be a check prior to sale to ensure customers are aware that te product is damaged.

January 3, 2025
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Reply from Staffs Appliance Centre

Thank you for your purchase of the D94QFM1N0B cooker hood on 2nd January. We appreciate your feedback. The retail price of this item is £599, and it was offered at £399 due to cosmetic marks. These cosmetic marks were clearly highlighted in multiple sections of the product listing, accompanied by images for your reference. We strive to provide great value to our customers, and many have found satisfaction with the savings they make on items with minor cosmetic imperfections.

We're sorry for any inconvenience this may have caused. We always aim for a positive experience and appreciate your understanding

Rated 1 out of 5 stars

Poor aftersales

Quick to take money from you, poor after sales.
My elderly father purchased a washing machine at the end of last year, the machine didn't appear to be fully emptying at times, with odd dregs of water remaining at the bottom of the drum, however got to the point around a week ago where if you ran the kitchen tap the water would fill the washing machine straight up.
Went in to speak to them and was sent away with a contact number for the manufacturer.
The manufacturer were fantastic, sent out an engineer the following morning and it turns out the waste pipe was poorly fitted so not draining properly and was gradually getting worse - a waste pipe that SAC fitted... When on the phone with the manufacturer my father was informed that if the problem was not with the washing machine, the call out/work would be £180, thankfully, despite it not being a washing machine fault the engineer after discussing with the manufacturer decided that £180 was quite unacceptable for a mistake made by those providing installation.
In short, this company almost cost my father almost £200 for lack of basic after sales customer service. Would not use this place again if it was the last appliance shop in Staffordshire.

February 17, 2025
Unprompted review
Staffs Appliance Centre logo

Reply from Staffs Appliance Centre

Hi Laura,

Thank you for sharing your concerns. I see your dad placed an order for a washing machine on September 3rd, 2024, and reported an issue on February 17th, 2025. Typically, if a fault appears 5 months after installation, it indicates a problem with the machine itself rather than the installation. According to the manufacturer's guidelines, any faults within the first 30 days are our responsibility. Beyond that period, it is up to the manufacturer. In this case, the manufacturer completed a repair within 48 hours.

We strive to provide excellent service, as reflected in our Trustpilot reviews. We appreciate your understanding and support as a small independent business. Unlike larger chains, we deeply value each customer and aim to resolve any issues promptly.

We apologize for any inconvenience caused and are committed to ensuring a positive experience for all our customers

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Rated 5 out of 5 stars

Great service

Great service, great quality, speedy delivery and happy to help in terms of advice for installation. A+

January 28, 2025
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Rated 5 out of 5 stars

Great help all the way

From start to end Darren was so helpful, have honest advice and guidance and even fitted it. When they did took time to ensure the job was done to the highest standard possible.

Great from buying to fitting have already recommended to friends.

January 17, 2025
Unprompted review

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