Ottoman Prieur 

Ordered my watch on the 15th November, it’s 14th December, I’ve chased and requested my delivery or money back several times.

I’ve since been given a Yodel tracking number. I have spoken to yodel on the 13th December and they have advised that they are still waiting for that parcel to be received. I’m not sure if this is an Ottoman hold up or Yodel?

Very poor communication, nearly £200 out of pocket and still no response after several emails.

Ordered a Wimbledon with presidential bracelet but received with jubilee. Email asking for the correct bracket was told it would cost me £23. They sent me a return QR so they could swap bracelet.
Watch wad sent and tracking proved courier collected.
Watch is now MIA and Ottoman support refuse to answer and emails or phone calls.
Very poor service.

Had a great experience with them when ordered watch for my husband

bought watch approximately one week ago, there was issues with sizing, where customer support advised me and helped me to choose watch i wanted.
I am very happy with purchase of this watch, also they provided discount code for next order.