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Staircrazy Reviews 

55
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including materials like oak handrails and banisters, which are often described as excellent and solid. Many people found the ordering process straightforward and efficient, especially for custom items, appreciating the helpful assistance provided. Reviewers frequently highlight the fast and timely delivery service, with many orders arriving within or even ahead of schedule. The products are consistently well-packaged and protected, ensuring they arrive in excellent condition. Overall satisfaction is high, with customers expressing intentions to reorder and recommend the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Consumers consistently express satisfaction with the quality of products, with many reviewers highlighting... See more

Product

Customers had positive experiences with product, consistently praising its quality and packaging. Many... See more

Order

Users describe positive interactions with the ordering process, finding it simple and efficient, even for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, arrived within the time that was clearly stated. Product was rapped well and of good quality, and the actual delivery was seamless. Very happy and would definitely recommend 🤩

Rated 4 out of 5 stars

Great materials but lacked communication on when the delivery would arrive. Other than that easy to order and very happy with the quality of the banisters. Thank you Would definitely use again.

Rated 4 out of 5 stars

Excellent product. Carpenter was really happy with the quality. Delivery took a bit longer than stated on the website.

Rated 4 out of 5 stars

Excellent product but delivery charge was a killer. I was short of one stairs cap and had to pay £20 odd again just for the delivery.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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4.3

All reviews

(55)

33 reviews in the last 12 months

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Rated 2 out of 5 stars

Initial poor customer service with a dismissive response to complaint

I ordered a handrail from this company which was to be a cap free wall hand rail. On arrival the oak colour and finish was a perfect match to my furniture. Unfortunately the rail arrived with one end painted black instead of being left to the wood, there were lacquer bubbles on it and a mark. The initial response I received to my raised concerns was far from satisfactory;

"As to the problems below:

The ends are cut when the handrail is fitted so it's of no consequence.

The lacquer bubbles are unfortunate but they will be able to be lightly sanded out

The mark isn't clear from the photo but if I'm not mistaken it looks like a medullary ray? Does it have a texture?"

This was not a satisfactory response in fact I felt I was being dismissed and told to go away! Just a short fired "tough luck." Many would have given up at this point however I was not prepared to be dismissed!

My response was;

"It certainly is of consequence! This hand rail is to be used as a wall hand rail (without end caps.)

I find your observation regarding the lacquer bubbles being unfortunate rather dismissive!

I do not believe the mark is a medullary ray which I am quite accustomed to as I have oak furniture. No it does not have texture."

The rail has now been replaced and the faulty rail taken away however the offer to do this should have been immediate on receipt of my complaint which had photos attached. My initial complaint explained the faults that made the rail un-useable.

I am pleased that the problem has now been resolved however feel that Simon who was the company respondent needs to sharpen up his customer service skills.

June 18, 2024
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