Stair Parts USA Reviews 

Great customer service. Great product for our application.

Would order from them again.

I placed an order and a day later had to change it. They were prompt in canceling and reordering the balusters I needed. They were shipped and packaged properly and received in a good time span. I'm very pleased.

I have ordered several stair parts items in the past. On one of my orders I needed customized stair tread lengths and widths. The sales staff helped me through the process and the order I received was exactly what I had described over the phone. Excellent quality control. I highly recommend this store to others (professionals and non-professionals).

I was looking for a replacement baluster for a broken one on my stairs. I was not sure of the wood type and I spoke to Rick. He volunteered to look at some photos and gave me his opinion on the wood. He was right! I received it today and it is a perfect match. Excellent customer service! Thanks Rick.

I ordered 2 red oak box newels and 12 solid iron balusters with shoes. The newels arrived a week earlier than expected, then the balusters the next day. The newels had some minor damage on the corners of the base that didn't seem to be from shipping, but for this application that isn't an issue. The newels need sanding all over anyway before finishing. Some of the trim on the newels was cut too long and there are slight gaps, but again this isn't an issue for this application.

Overall great value for the products I've received.

I worked with Aaron who was extremely helpful with my order and very nice. I trusted with his help I got everything I needed. Did not order the exact part I needed in the end and was told I needed to order another custom piece and the guy told me it wouldn't be worth my money to send the other baluster back because I would be in charge of shipping and restocking fee. So I would have to buy 2 balusters. Ending up not getting what I needed in the end and out 30 dollars. Not doing business with them again.

Had a problem with one of four handrails. Took a picture of the damage and it was replaced without hesitation. Product is of good quality.

There was little information about shipping after the order was placed. Website said it was stock to 3 days to ship when it was 5 business days to ship. I went to the 'track your order' feature on the confirmation email and there was never any information updated. Also signed up for the delivery test and did not received a text when the parts were delivered.

Very good selection, highly competitive prices, good communication, fast shipping, and an excellent product.

The rep was helpful and patient. Arrived in 4 days! Even during the Christmas rush.

Telephone customer service was excellent as was prompt delivery of the order.

I was a first time buyer, so never having used their products I called my order in, instead of using the on line ordering. The gentleman that assisted me was knowledgeable and friendly, talked me through the whole process and in the end got exactly what I needed. The order was promptly shipped and well packaged. The customer I installed the railing for was also pleased. I would recommend this company and their line of products to anyone.

The delivery has not arrived and after confirming time and date the materials still has not been made. No calls for delay notice ,no follow up and habe many requests for recommendations without any production from supplier. Three stars may go to one star

I needed a railing quickly due to my wife's broken leg.
They arranged for me to pick it up at the warehouse. The parts
are made by amish workers. Great quality in workmanship and natural resources.

I ordered several pieces of hardwood cove molding and they arrived neatly packaged, well milled and with no defects. I was able to use all of them immediately and to finish my project on time.

The website is easily navigable which makes choosing your product easy. However, if you find yourself with questions, you may have some difficulty. There appears to only be 2 employees running the show. The first of these employees became unreachable and when I was finally able to reach the company again, the lapse in communication was blamed on his iPhone crashing and him losing all messages and contacts. This happened not once, but TWICE. All my hopes of calling the company in an attempt to speak with a different CSR ended in disappointment as the same employee answered each time. I had to explain my needs each time I spoke with him, even though I had an active quote. When part of the order finally arrived, it was incorrect. Very luckily, I have a skilled general contractor who is making it work. I still do not have my complete order and I initiated this process August 13th.

Their customer service is the epitome of what customer service should be.