Starlight Beds Reviews 

1,619
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and comfort of the mattresses, often highlighting their great value for money. The ordering process is consistently described as easy and efficient, with many appreciating the clear communication and updates. Delivery service receives widespread praise for being fast, prompt, and often quicker than anticipated. However, some people were dissatisfied with the mattress durability, reporting issues like dipping, quick wear, and discomfort after a short period. A few other people also felt that delivery could be problematic, citing instances of missed deliveries, lost items, and poor communication regarding shipping updates.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy and user-friendly, with many... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great value and affordability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Very helpful. Had to return items and were refunded immediately even though mistake was my fault. So I reordered correct size and items sent quickly Would thoroughly recommend this company.

Company replied

Rated 5 out of 5 stars

Easy to order, great choice of mattresses at good prices. Arrived super quickly on a day I wanted delivery and very happy with quality of mattress. Highly recommend this company.

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(1,619)

327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! My son was super happy.

June 23, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Emma,

Thank you so much for your lovely review!

We're delighted to hear your son was so happy with his new mattress. We hope he enjoys many comfortable and restful nights sleep. Thank you for choosing The Sleep People!

Kind regards,
Lillia

Rated 5 out of 5 stars

I was delighted to purchase a single…

I was delighted to purchase a single mattress at a great price and with free postage for my guest bedroom

June 21, 2026
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Reply from Starlight Beds

Good morning,

Thank you so much for leave us this 5 star review! We are also delighted to hear that you are liking the mattress, and that it fits well within your spare bedroom!

We hope you have a lovely day!

Kind regards,
Megan

Rated 4 out of 5 stars

Good value for money

Packaged really well although a warning about the explosion when you cut the final bit of wrapping might be useful. Delivery was quick and as promised. Mattress not quite as soft as described but it was very cheap so good value for money.

June 21, 2026
Starlight Beds logo

Reply from Starlight Beds

Good morning,

Thank you for taking the time to leave us this review and feedback. I will pass this on to our sales department to see if we can get some amendments made to our listings to include this further information.

We hope you have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Good quality for price

Good quality for price, fast delivery and amazing to open Thanks

May 30, 2026
Starlight Beds logo

Reply from Starlight Beds

Good Morning,

Thank you very much for your review! We are glad to hear that you are liking the quality of the item, and enjoy the value for money!

We hope you have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Quick delivery service.

Quick delivery service and Very happy with Mattress I bought for sons cabin bed. Good quality for such a reasonable price.

June 26, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi,

Thank you for taking the time to leave us this lovely review! We are glad to see that you are happy with the mattress, and our value for money! We will also make sure that the praise for quick delivery gets passed over to our delivery partners!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Quality mattress and speedy delivery

Quality mattress and speedy delivery. I only buy from Starlight now. Keep up the good work👍

June 17, 2026
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Reply from Starlight Beds

Hello,

Thank you for taking the time to leave us this review! We are so happy to hear that you trust in our brand to deliver the best quality for you! We'll also make sure the praise gets passed onto delivery partners for their speedy service!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Brilliant quality and fast delivery

Brilliant quality and fast delivery. My boys love their new mattress

June 23, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We are also glad to hear that your boys are finding the mattress very comfortable!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

First time shopping at starlight beds…

First time shopping at starlight beds and couldn’t be happier beautiful mattress with my measurements for my grandson if you’re considering these guys definitely order from them you won’t be disappointed I will recommend them to anyone and if I ever need another mattress I’ll be ordering from starlight again thanks guys A*

June 15, 2026
Starlight Beds logo

Reply from Starlight Beds

Hello,

Thank you so much for taking the time to leave us a lovely review. We are glad to hear that you are loving the item, and found the whole process streamlined! Reviews like yours can help future buyers shop with confidence.

Have a lovely day!

Best Regards,
Megan

Rated 5 out of 5 stars

Very good service

Very good service, great concern for the delivery and on time! Very delight for buying the goods with you, many thanks!

June 15, 2026
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Reply from Starlight Beds

Hi Rong,

Reading reviews like yours truly makes our day!

We're absolutely delighted to hear that you had such a positive experience from start to finish. Providing excellent service and keeping our customers informed every step of the way is something we genuinely care about, so it's wonderful to know everything arrived on time and met your expectations.

Thank you so much for choosing Starlight beds and for your incredibly kind words. Your support means the world to our small family business, and we hope to welcome you back again in the future. Wishing you many comfortable sleeps ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy Customer

The mattresses seem to be good quality and comfortable and a good price. Delivery was very quick also. Very impressed with the company and would buy again from them and recommend them.

June 15, 2026
Starlight Beds logo

Reply from Starlight Beds

HI Jackie,

What a lovely review to read!

It's fantastic to hear that you were impressed with both the quality of your mattress and the value for money. We work hard to offer products that are comfortable without breaking the bank, so it's wonderful to know we've hit the mark.

We're especially grateful for your recommendation and that you'd choose Starlightbeds again. We look forward to helping you in the future whenever you need us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivery a little late but can't fault…

Delivery a little late but can't fault the mattress at all. Nice and comfy.

June 15, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Lorraine,

Thank you for taking the time to leave us a review!

We're sorry to hear your delivery was a little later than expected, but we're so pleased to know the mattress has made up for the wait! It's wonderful to hear you're finding it nice and comfortable.

We really appreciate your patience and hope you enjoy many great nights' sleep.

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent service

Easy to order, user friendly website, the mattresses are light weight, vacuumed packed and very easy to set… very comfy.. soft but just right…

June 22, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you so much for your wonderful review!

We're delighted to hear you found our website easy to use and that your mattress arrived vacuum-packed and was simple to set up. It's even better to know you're finding it so comfortable soft, yet perfectly supportive!

Thank you for choosing Starlightbeds. We hope you enjoy many restful and cosy nights ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Ordered + delivered in 2days.

Ordered + delivered in 2days.. lovely comfortable bed for my elderly mum

June 11, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Deborah,

Thank you so much for your lovely review!

We're delighted to hear your mum is enjoying her new bed and that it arrived so quickly. Knowing she's comfortable and getting a great night's sleep means the world to us.

We really appreciate you taking the time to share your experience and hope your mum enjoys many restful nights ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Bought it for my caravan very comfortable would recommend it great buy 👍👍

June 23, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We are also glad to hear that you are finding the mattress very comfortable!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Great quality

Great quality

May 27, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Martin,

Thank you for your review!

We're delighted to hear that you're happy with the quality of your mattress. Providing products that our customers can trust and enjoy is always our goal, so your feedback is greatly appreciated.

Thank you for choosing us!

Kind regards,
Lilllia

Rated 1 out of 5 stars

Mattress only lasts 1.5years

Mattress only lasts 1.5years, slopes down one side, can see one side of mattress lower than the other, when sleeping it rolls you into the middle, DO NOT BUY from here, no after sales service and mattress not built to last, have emailed returns is within 14 days ONLY even when mattress not FIT FOR PURPOSE

June 23, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Kerry,

We're sorry to read of your disappointment and apologise that your experience has not met expectations.

Our mattresses are covered by a 12-month warranty against manufacturing defects, and we'd be happy to review any concerns you may have. As we are unable to identify your order from this review, please email us at info@thesleeppeople.co.uk with your order details and photos of the issue, and a member of our team will be happy to investigate further.

We take all customer feedback seriously and look forward to the opportunity to assist you.

Kind regards,
Lillia

Rated 5 out of 5 stars

lovely mattress

lovely mattress - great price- quick delivery

June 19, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Thomas,

Thank you for your wonderful review!

We're delighted to hear that you're pleased with your new mattress and that you found it to be great value for money. It's also lovely to know that your order arrived quickly.

We really appreciate your feedback and your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great price quick delivery and great…

Great price quick delivery and great updates. Will use them again

June 16, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Maz,

Thank you for your wonderful review!

We're delighted to hear that you were pleased with the price, delivery speed, and the updates throughout the process. Keeping our customers informed is something we take great pride in, so it's lovely to know that it made a difference.

We look forward to helping you again in the future!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very happy customer my daughter is so…

Very happy customer my daughter is so happy and says it so comfortable quick delivery

June 10, 2026
Starlight Beds logo

Reply from Starlight Beds

HI Lucy,

Thank you for your lovely feedback!

We're so pleased to hear that your daughter is happy with her new mattress and finding it wonderfully comfortable. It's also great to know that the delivery was quick and hassle-free.

Hearing that we've helped create a happy customer makes our day!

Kind regards,
Lillia

Rated 5 out of 5 stars

Good deal

Easy to place order, good clear informatìon, prompt delivery, product quality was very good, and was a great reduced price! Very happy customer.

June 8, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Karen,

Thank you for such a lovely review!

We're delighted to hear that you found the ordering process straightforward, the information provided clear and helpful, and that your mattress arrived promptly. It's even better to know that you're pleased with the quality and were able to take advantage of a great offer.

We're thrilled to have such a happy customer, thank you for choosing us!

Kind regards,
Lillia

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