I am very rarely successful at doing things on-line but thought I’d give it ago . It was so easy to apply and each step was clearly explained . There appeared to be plenty of help available if I had g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy and fast when opening the accounts. The verification took no time and the £25 referral reward was credited very quickly within days. The only issue was the communication about what... See more
Company replied
Haven’t started using the account fully yet as still transitioning from old account with a different provider. Did take the time to research and Starling seemed to be a good fit for my sole trad... See more
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I recently closed my account with Starling Bank, but I want to share how amazing my experience was. The mobile app is incredibly good and user-friendly. A special thank you to my advisor, Aaron, who w... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.4
Excellent
48K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good so far in uk just waiting to…
Very good so far in uk just waiting to see how good it is in other countries when travelling soon. Hopefully it will be great experience !
October 6, 2026
Refused to open a bank account no…
Refused to open a bank account no reason given thanks
October 16, 2026
Unprompted review
Great Banking app
Great Banking app. Well designed and easy to access and navigate but secure.
October 12, 2026
Easy to use and great App and strong…
Easy to use and great App and strong interest rate
October 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleased with starling
Very pleased with starling, the app is easy to use and i like the space features and instant notifications when i spend with my card, the only down side is my new debit card took 15 days to arrive but i put this down to the bad delivery service from royal mail and not Starling bank, as my other post has taken a long time to arrive,
October 2, 2026
Reply from Starling
Hey there,
Thanks for your wonderful review!
We're thrilled to hear you're loving our app and the features it has to offer! It's great to see you're making the most of Spaces. We're always trying to find new ways to keep money management accessible to everyone!
Our cards usually arrive within 5 to 7 working days, so we're really sorry it took longer than usual on this occasion for you to receive your card.
Thanks again,
Team Starling
Extremely easy to setup new account…
Extremely easy to setup new account with clear instructions at every step.
October 9, 2026
Reply from Starling
Hey there,
Thanks for your great review!
We're delighted to hear you found it clear and easy to open your account. We like to keep things hassle-free, so we're glad this is shining through!
Great to have you with us,
Team Starling
Application is important for me they…
Application is important for me they provide extra options as well and they help immediately that's it
October 5, 2026
Reply from Starling
Hi there,
Thanks for your lovely review!
We're so happy to hear you're enjoying your experience with us! We really appreciate your support!
Thanks again,
Team Starling
Luckily not a customer with Starling
Luckily not a customer with Starling, had a close friend who transferred just over £300 to my account all details matches including bank details & name, they selected friends/family transfer.
The money instantly went to pending a review by Starling, which could take up to 24 hours. Waited an hour still showed as pending, there was an option to cancel but it said this could take 24 hours to re-credit that account. Thinking this would be the worse case situation with the possibility it would just re-credit his account instantly of course it showed another 24 hours.
I was stood outside a supermarket and needed to use this money for shopping, ended up walking home with empty bags and tried to call Starling to ask why they do this to be only left in a queue for 30 minutes until I hung up.
The sad part to this is I have sent this person money from my own account to theirs with no issue, I have heard some horror stories about Starling on how they deal with disputes/chargebacks and fraud etc.
It's a bank that seem to get away with treating people like mugs without any thought process for the person needing that money. I have never known any bank do this unless of course they are committing some kind of fraud.
Can't explain how angry I am right now and anybody wishing to become a customer of this bank, please think twice.
October 15, 2026
Unprompted review
Over security
Over security. Sending fund to myself in other bank, Sterling holdup the fund pending for review without any reasons. When you chat with them they ask you why you need the fund, ask you to explain yourself for your own monies. Terrible experience !!
October 16, 2026
Reply from Starling
Hi there,
Thanks for the review. As a fully regulated bank, there are times when we may need a bit more information about a payment so we can keep you and your account safe. We know it can feel frustrating when things take longer than expected, and we’re sorry for the delay. We’re working to get this resolved for you as quickly as we can, and we really do appreciate your patience in the meantime.
Team Starling.
Still waiting for my Debit Card to be…
Still waiting for my Debit Card to be posted after a week and half of having opened my account. I mailed customer service but not answer yet.
October 9, 2026
Reply from Starling
Thanks for the feedback,
We'll aim to deliver card within 5 - 7 working days. If the cards not with you by the 9th working day, you can order a new card in the app. Just make sure the address is up to date before ordering!
Team Starling
Switching business account owner is not…
Switching business account owner is not streamlined, after calling the support for 5 days in a row it didn't happen.
October 16, 2026
Unprompted review
Reply from Starling
Hi Andrey,
Sorry to hear you had some trouble switching your account. If you give us a call on 020 7930 4450 we can look into the reason why this could have happened.
Team Starling
Excellent App
Excellent App - and although an "online bank" - easier to speak to someone on the phone that my previous "mainstream" bank. Very easy to work with and seem much more responsive and quicker to make decisions that other banks.
October 12, 2026
Reply from Starling
Hi Tom.
Being an online bank its important we keep things simple. We appreciate your 5 stars.
It's great to have you onboard,
Team Starling
Easy to operate app
October 12, 2026
Very easy to open the accounts
Very easy to open the accounts. The terminology took a while to get used to eg. the use of the word 'spaces' rather than 'accounts'.
October 4, 2026
Reply from Starling
Hi Tim.
It's great we can make joining us a simple experience!
If you do ever need help exploring our app, we're 24/7 on 020 7930 4450.
All the best,
Team Starling
easy and efficient
easy and efficient to set up
card arrived quickly
also lovely packaging!
October 11, 2026
Reply from Starling
Hi Pip!
It's great to have you onboard and it's lovely to hear your enjoying banking with us.
All the best,
Team Starling
Absolutely hate spaces
Absolutely hate spaces. Spent an hour trying to work out how to put money into my Starling savings account, in then had to ask online chat but that didn’t help. So in the end had to phone up. It doesn’t help money goes into an account not called a ‘current account’ like very other bank, then you transfer it across to savings which the process is not intuitive and I find clunky to manage.
October 12, 2026
Reply from Starling
Hi Lesley,
We're sorry to hear about your experience. We'll get this fed back to our development team as we're always looking for ways to improve the app for our customers. If there's anything else we can help with, we're open 24/7
Team Starling
Not the best banking app
I do not like the layout of the app and Spaces.I like to be able to see all balances in one place
October 12, 2026
Reply from Starling
Hi Ian,
Thanks for the review. We're sorry to hear you don't like the app's layout. We really appreciate your feedback and will get this raised with our development team. We're always looking for ways to improve the app for our customers.
Team Starling
Reply from Starling
We're so happy to hear this, William. Thanks for sharing!
Team Starling
Reply from Starling
Hi Lee,
Thanks for the 5 stars! Hearing that you find both our app and customer service first rate is absolutely fantastic. We really appreciate your feedback and are so glad to have you banking with us!
Team Starling
Ease of access and to use
October 9, 2026
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