Starling seem to operate very helpfully and facilities are useful. It takes a while I guess to find your way around any new site and I'm gradually doing that. I am a bit irritated by the fact that I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seamless transfer of funds between accounts. Clean interface in the app which makes it easier to navigate and find services. Overall, a very intuitive app that serves all my needs in app.
Company replied
I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
Company replied
I have been a costumer for many years and I find Starling Bank reliable, easy to deal with, and offering quite good deals for investing my money. The security levels are the highest I have ever seen,... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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Spaces is excellent
I love using spaces to divide up my household budget, and I love how moving money anywhere is very quick.
July 17, 2026
Reply from Starling
Thanks for leaving a review,
We love Spaces too, so its great to hear you making good use of them! \
All the best,
Team Starling
I was trying to enrol with a rival bank…
I was trying to enrol with a rival bank to obtain a card to allow me to go abroad and use said card exclusively for safety. The rival bank required me to jump through several hoops just to register and when a self taken photo was required for security reasons it continually told me I had been successful then immediately said I had timed out and had to restart the entire process. My patience ran out and having seen a Starling advert decided to give them a go. Within roughly 7 mins I had everything filled out, my security requirements had been met and pending their own checks I was organised. Whilst waiting for my card to arrive I transferred money I to the account with no problems, and on the arrival of my card I swiped it at a local shop for a first try, and all worked seemlessly. The app is straight forward, the language they use is fuss free and all in all I'm now glad I chose them. No regrets.
July 10, 2026
Reply from Starling
Thanks for the lovely review, Colin,
Happy to hear your experience with the application was quick and easy. It's great to have you with us.
All the best,
Team Starling
Reply from Starling
We're thrilled to hear this, Francesca. Thanks for sharing your experience, we really appreciate the support!
Team Starling
Reply from Starling
Hi Francesca,
Thanks for the review. We're thrilled to hear you're finding the app easy to use. Who wants a confusing banking app? We'll keep up the good work!
Team Starling
Reply from Starling
Hi there,
Thanks for the 5-star review. We really appreciate the support
Team Starling
Was easy setting up
Was easy setting up, very fast reply, easy to use sight and so far so good
July 17, 2026
Reply from Starling
Hi Chrissy,
We're so happy to hear about your experience, thanks for sharing it!
Team Starling
Brilliant can't fault
July 17, 2026
Reply from Starling
We really appreciate the support, James!
Team Starling
Reply from Starling
Just what we like to hear! Thanks for the review, Stephen
We really appreciate the support.
Team Starling
Reply from Starling
Hi Junaid,
Thanks for the review, we really appreciate the support!
Team Starling
I find my Starling account so easy and…
I find my Starling account so easy and effective to operate, particularly when needing to transfer monies from my Sterling account into my Euro account
July 17, 2026
Reply from Starling
Hi David,
Thanks for the 5-star review! We're thrilled to hear you're getting on well with the app and enjoying the features we offer, like the Euro account.
Team Starling
Opening starling account was easy
Opening starling account was easy
Very quick letting you know you got your account
Thank you starling jason
July 17, 2026
Reply from Starling
Thanks for the 5-star review, Jason
Glad to hear you had a swift and easy application journey!
Team Starling
Reply from Starling
Hi there,
We're so happy to hear about your experience. Thanks for taking the time to write this review!
Team Starling
Quick application and added security…
Quick application and added security features ensured a sense of confidence for using the services.
July 17, 2026
Reply from Starling
Hi there,
Thanks for the lovely review! We're so happy to hear about your experience and that you feel secure using our app. We've got your back covered!
Team Starling
Nice and easy to use
Nice and easy to use, easy to contact a real person only disappointment is only being able to have one joint account. Otherwise will recommend
July 17, 2026
Reply from Starling
Hi Liz,
Thanks for the review. It’s great to hear the app is easy to use and thanks for the feedback as well. Please let us know if you need anything.
Happy Banking,
Team Starling!
Reply from Starling
Hi Wendy,
Thanks for your lovely review and recommendation!
We're so happy to know we're able to provide you with stress-free banking! That's exactly what we aim for!
Thanks again,
Team Starling
Avoid
I raised a couple of complaints over 1 month ago and no one has been in touch with me about either complaint. Slow communication and do not take complaints seriously.
This bank hides behide their 8 week timescale. They cannot confirm if an agent has been assigned to the complaint nor have they confirmed the next steps. I joined this bank a few years ago and all their communication was quick and concise. Now, its beyond hopeless.
I will be considering moving my account to a more reputable bank that does put customers first.
June 18, 2026
Unprompted review
Reply from Starling
Hi Connor,
Thanks for providing further info through Trustpilot. We're sorry to hear about your experience. Our Complaints team aim to reach out with their findings as soon as they can however they do have the 8 week timeframe so they can thoroughly investigate the complaint.
We've reached out to the team to let them know you've been in touch via our social channels. As mentioned, the team will reach out to you directly regarding the complaint. Again, we're sorry for the frustration and inconvenience caused. Team Starling
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