I transferred to Starling for my main account about three years ago from a high street bank . I can say that my experience since has only been positive… I appreciate the fact that I receive practicall... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Been with Starling since the early days and honestly never had a problem. Really like the layout and everything the app can do, especially next to my old bank that was full of stuff I couldn’t care le... See more
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I have been using Starling for 7 years to the day. Very happy with everything they have provided me with so far. The most incredible feature which makes me use Starling always is that it's a dream usi... See more
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this is the perfect bank for me, especially as a first bank. it is so easy to use and easy to see your spending history, in different categories (clothing, grocery ect.) or as the shops you’ve spent m... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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A great experience!!!
This has been a great experience from beginning to end. Everything has been straightforward and I'm enjoying it greatly.
July 15, 2026
Reply from Starling
Hi there,
Thank you for your review. We're thrilled to hear that you're enjoying our services and find them straightforward. We love receiving feedback like this.
Thanks again for your support,
Team Starling
So very easy process to open account…
So very easy process to open account Very professional and efficient.
July 16, 2026
Reply from Starling
Hi Brian,
Thanks so much for leaving your review! We're thrilled to hear that you found it very easy to open your account with us. We always aim to make our application process as simple as possible, so it's great to know we met your expectations.
Thanks again,
Team Starling
Great Online Banking Experience.
I transferred to Starling for my main account about three years ago from a high street bank . I can say that my experience since has only been positive… I appreciate the fact that I receive practically instant text messages regarding my spends on the go, unlike my previous bank. I would highly recommend Starling Bank to one looking for an on the ball online bank. The user experience is extremely user friendly and simple to use.
July 24, 2026
Reply from Starling
Hi there,
Thank you so much for taking the time to leave your review. We're thrilled to hear that you decided to switch to us and that you've enjoyed your experience with our service. We're also glad to hear that you would recommend us and find the app user-friendly and easy to use.
Thanks again for your support,
Team Starling
Great service - Great Bank
Great service and very easy process of application, would recommend Starling Bank to others. Only soft search done as no application for an overdraft made.
July 23, 2026
Reply from Starling
Hi Tony,
Thank you for taking the time to leave us a review. We’re delighted to hear you found the application very easy to use. We always strive to make banking accessible for everyone, so it’s great to know we’ve achieved that.
Thanks again,
Team Starling
User friendly
Very easy process. I’m not tech savvy at almost 70, but found the process of signing up straight forward.
July 16, 2026
Reply from Starling
Hi there,
Thanks for your lovely review!
We're so happy to hear you found the process of applying for your account straight forward. We're always trying to find new ways to keep money management accessible to everyone!
If you ever need support with anything, you know where we are!
Thanks again,
Team Starling
Lovely and ok
July 23, 2026
Reply from Starling
Hi Bennie,
Thanks for your kind review!
We're so happy to hear you're enjoying your experience with us!
Great to have you with us,
Team Starling
I held a personal account with Starling…
I held a personal account with Starling for 4–5 years, operating it entirely legitimately and in full line with their terms.
In January 2025, I was notified my account was closed with immediate effect – no explanation was given, no concerns were raised beforehand, and I was given no opportunity to respond or clarify anything. They said they would send a cheque for my remaining balance, which I never received.
It took me 18 months to uncover the full situation: following a Subject Access Request to Cifas, I found Starling filed a record against me on the National Fraud Database, citing “fraudulent faster payments” and “false instruments paid in”, and claiming an alleged loss of £153.20. These claims are entirely unsubstantiated – Starling has never shared any evidence to support them, and I have never engaged in any fraudulent activity. This entry will remain on my file until 2031, creating major barriers to accessing banking and financial services.
I have now submitted a formal complaint, and Starling says they are investigating. I will update this review fully once I receive their final response. If they cannot provide proof or withdraw this incorrect filing, I will escalate to the Financial Ombudsman Service, the FCA, and pursue an independent dispute through Cifas.
It is very concerning that a bank can make such serious, damaging claims and leave a customer in the dark for so long. I hope they resolve this fairly and quickly.
July 24, 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for providing further info through Trustpilot so we could take a look into this. We're sorry to hear about your experience and the position this has left you in. We would only close an account as a last resort. We suggest reading our terms and conditions under section 3 (Managing your Account) for more info: https://www.starlingbank.com/legal/. We can also see that the team did reach out to you with further information on this.
Our complaints team will investigate this and reach out to you directly with their findings. Again, we're sorry for the frustration and inconvenience this has caused. Team Starling
Starling bank is great
Starling bank is great, very competitive, and the app is great,so easy to navigate too.
July 16, 2026
Reply from Starling
Hi Donna,
Thanks for the review. It's great to hear the app is easy to use and navigate. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
Reply from Starling
Hi Minhajul,
Thanks for the review. Its great to hear about your experience. Please let us know if you ever need anything.
Team Starling!
Reply from Starling
Hi Norman,
Thanks for sharing. We're glad the app is working well for you 🫶
Happy banking,
Team Starling
Reply from Starling
Hi there,
Thanks for sharing your experience.
We're glad you found our website easy to use and the product options good.
Thanks for being part of the flock!
Team Starling
Reply from Starling
Hi Miadanarivelo,
Thanks for sharing!
We're so glad your enjoying the excellent customer service we offer at Starling.
Happy banking,
Team Starling
New bank account experience!
To be honest the process of openning a new business bank account felt like a complex mortgage approval. At the end of the day, I really appreciate the due diligence and genuine interest and effective communication that I experienced from the get go. Thanks to the team!
July 23, 2026
Reply from Starling
Hi Seni,
Thanks for taking the time to share your review.
We're glad that you appreciated our application process, due diligence, and interest.
We're big on making sure we understand our customers to ensure we offer the right level of service. It goes a long way in making sure we provide that excellent level of service!
Welcome to Starling, and we're on hand 247/7 if you need any support.
Team Starling
Reply from Starling
Thanks Sandra,
Banking should be simple. We're glad we can help make that a reality.
Team Starling
Useful for using abroad ( Europe)
Useful for using abroad ( Europe), there is no currency conversion fee ; instant spending conversion in £ ; local currency available via ATM with no fee.
NOT USER FRIENDLY
Starling updates you with new available products and recently I tried to open a Savings Account with a favourable rate but try as might I was unable to transfer the funds into it.
July 16, 2026
Reply from Starling
Hi Navamany,
Thanks for sharing your review. It's great to hear you've made the most of the card abroad and benefited from great transaction rates. Everybody needs a bit of teal when they travel!
We're really sorry about the issue you had transferring the funds into your Savers account. We'd like to help you sort that out right away. Please don't hesitate to reach out to us via the in-app live chat or by calling us. Our customer support team is available 24/7 and will be happy to take a look.
Team Starling
Reply from Starling
Hey Von,
Thank you for sharing your lovely review, this really means a lot! We're always here if you ever need us again.
Team Starling
Starling Nails Banking
So straightforward to set up an account. The account is easy to use and very useful. Thank you Starling for offering a well thought through account which is a real asset to your customers.
July 2, 2026
Reply from Starling
Hi Seb,
Thanks so much for the kind review! 'Nails banking' is certainly a compliment we'll take. We put a lot of care into keeping things straightforward and convenient, so reading this makes all the difference. Thanks again for choosing and supporting us!
Team Starling
Really easy to apply and the added…
Really easy to apply and the added bonus is there's no charge for overseas transactions
July 22, 2026
Reply from Starling
Hi Louisse,
We're thrilled to hear you're having a great banking experience with us and that you're enjoying being part of Starling. It's true, we're great for travel! And we're glad you're taking full advantage of our great rates overseas and fee-free transactions! Thanks for sharing your review.
Team Starling
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