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Starluck Flowers Reviews 

640
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 625 reviews, most reviewers were unhappy with their experience overall. Many customers reported orders being canceled shortly after placement, often due to delivery limitations, leaving them without their intended items. A significant number of people also faced severe refund issues, frequently not receiving their money back for canceled orders, even after weeks or months. Some consumers were charged for canceled orders, and occasionally experienced incorrect re-charges for services not provided. Conversely, a small portion of people felt the ordering process was easy and appreciated the helpfulness of the staff when placing orders or verifying details. Some people also mentioned good local florist services with prompt delivery and no additional fees.

What people talk about most

Order

Users describe ambiguous interactions with order, with many reporting that their orders were canceled almost... See more

Refund

Consumers report significant dissatisfaction with the refund process, frequently experiencing delays and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Cancellation

Customers had negative experiences with cancellation, with many reporting their orders were canceled shortly... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing unexpected charges and issues with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This company allowed me to put my order in saying an arrangement could be delivered for my grandmothers funeral. 10 min later they cancelled my order saying the florist wouldn’t deliver to that area.... See more

Company replied

Rated 1 out of 5 stars

Ordered flowers online to be delivered to Lancaster SC. Order was placed and confirmed April 16, 2026. Same day order was canceled and advised refund issued. May 13, 2026 contacted cust. svc,, regardi... See more

Rated 1 out of 5 stars

Placed an order for delivery, called to get an idea of delivery time and was told 2-3 hours from time of order and was told everything would be delivered in a timely manner. Next thing I know I get an... See more

Rated 1 out of 5 stars

I ordered flowers from StarLuck Flowers on May 6, 2026 at 3:00pm, after asking if they can deliver to a specific location. 30 minutes later, I got an email cancelling my order. They said they could n... See more


Company details

  1. #13 of 13 best companies in Florist

Written by the company

We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

640 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.6

All reviews

(640)

629 reviews in the last 12 months

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Rated 1 out of 5 stars

Such a scam company

Such a scam company. Don't waste your time using this internet based florist ( they are NOT) Canceled orders billed immediately and then promised refund ....... Still waiting !!

May 12, 2026
Unprompted review
Starluck Flowers logo

Reply from Starluck Flowers

Dear Joseph,

Thank you for bringing this to our attention.

When an order is canceled within our system, the refund is automatically initiated on our end immediately. However, to ensure there are no technical delays or banking holds interfering with your transaction, we have manually pushed the refund through our system once again just to be absolutely certain.

Depending on your banking institution's specific policies, it may take a few business days for the credit to reflect on your statement.

We recommend contacting your bank directly if you do not see the funds shortly.

Regards,

Rated 1 out of 5 stars

You'll never get a refund - scam company

Back in March my loved one's mother passed away and I tried to order flowers for them. The order went through and was almost immediately canceled saying they couldnt provide the service and I'd get a refund. Weeks later I never got the refund so I emailed the company - they replied quickly and told me they're sorry and I should get a refund soon. This happened several times and now its months later and still no refund. Looking online now I can see many other complaints from people in similar situations and I honestly think its a scam at this point. Had to file a dispute with my bank to get any money back. DO NOT recommend this company at all.

March 8, 2026
Unprompted review
Starluck Flowers logo

Reply from Starluck Flowers

Dear Tawny,

We appreciate you bringing this matter to our attention regarding your order for the Sapphire Bliss Bouquet.

This cancellation occurred because the local flower shop in charge of fulfillment did not have the signature blue delphiniums in stock, which are the most crucial and defining components of this bouquet's design. To maintain quality and design integrity, we choose to cancel orders rather than deliver a substituted arrangement that falls short of expectations.

In order to minimize any inconvenience, our protocol in these scenarios is to issue an immediate cancellation and refund from our platform. We execute this promptly so you are not left waiting and can immediately coordinate with another florist to fulfill your needs.

Since the transaction was successfully processed and released on our end back in March, any prolonged delays are a result of standard banking procedures.

Best regards,

Rated 1 out of 5 stars

Order cancelled because "florist…

Order cancelled because "florist couldn't deliver." Talked to all florists in the area and they never received an order. Gave them my phone number and they could't even call me to let me know the order was cancelled. Found out via email the NEXT DAY. Funeral was missed. Will be reporting them to the BBB as well.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Not even a 1 star actually but had to…

Not even a 1 star actually but had to select to proceed. This place is a scam, the lady even lied to me saying she was located in Harper, Texas. Placed the order, took my card, said it could be delivered that day & then cancelled the order. Said I would receive refund in up to 10 days. It has been 14 & can’t reach anyone. Checked for reviews & found all these complaints. This type of scam should be stopped. Maybe a federal agency can investigate.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam website

This is a scam website. They canceled my order with no notification and have not refunded me. I called them and it's clear they are not us based or local like they claim to be. They also confirmed my email and still no cancelation or refund. Do not order from Starluck flowers.

May 1, 2026
Rated 1 out of 5 stars

Cancelled mother's day order with barely any notice

I ordered flowers for my mom on Mothers' Day as a surprise, well in advance so I wouldn't run into last minute battle of getting them delivered on a popular holiday.

The Friday before Mother's Day my order was randomly cancelled with just a single email and no other more obvious notification. It is now Mother's Day and I am scrambling to find a local florist who can deliver day of because I live in a different state. They also lie about being local service. A refund is not enough, I hate to be a Karen but this is actually dog shit service.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

This is a clearing house

This is a clearing house that represents itself as a local flower shop. I ordered an $80+ bouquet for my 90 year old mother a full week before Mother's Day and received a confirmation. They cancelled ON MOTHER'S DAY. I HAD TO PAY $120 FOR ANOTHER COMPANY TO GUARANTEE DELIVERY ON MOTHER'S DAY! Of course, they charged my credit card right before they cancelled.

May 10, 2026
Unprompted review
Starluck Flowers logo

Reply from Starluck Flowers

Dear Terresa,

Thank you for your feedback regarding your order for the Love Medley Bouquet with Red Roses.

Mother's Day is the busiest time of the year for the floral industry. When the local florist assigned to your delivery became overwhelmed due to extreme holiday volume, we immediately cancelled the order and released the funds back to your card. We do this promptly in these situations so that you have the immediate flexibility and funds to take action with another florist without being left stranded.

Your full refund was issued instantly on our end at the time of cancellation. We appreciate your feedback as we work to better manage holiday capacities.

Regards,

Rated 1 out of 5 stars

I was scammed by this company

I was scammed by this company , do not order anything from them . They took my money , cancel my delivery, claiming they did not have someone to deliver and then when I called them, they kept hanging up on me

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I actuallyABig fat 0 stars give Starluck flowers a big…

I actually give Starluck flowers a big fat 0 stars. Ordered mother day flowers 2 weeks in advance. Flowers were suppose to be delivered may 6th Wednesday. Well Wednesday came and went. Before that I kept calling and they have this music that is horrible I was on hold for 10 mins hung up called again. This happened at least 3 times. Called 3 days in a row. Finally on Thursday after being on hold they finally picked up to only be told let me transfer you to customer service on hold again when they picked up it was the same guy that answered the first time. What a joke. Wait that’s not even the worst part, after being put on hold again to find my order. I was told my order was cancelled because they couldn’t deliver to the address I provided. However Patrick called me the same day I ordered flowers confirming my order reading back the address to be delivered. At no point did he say we can’t deliver to address. The funny thing about that. He wanted me to do a review as he stayed on the phone. I found that very sketchy so I started searching this company. Which bad on me I should have done before hand. Anyway. BBB has all kinds of complaints on them. Many are for the same reason my order was cancelled. I have never had a problem like I have with this company. Save your time your energy. BEWARE OF THIS Company.
I am happy that I didn’t give a review as Patrick asked. Sketchy scam. I will also be reporting to the BBB.

May 1, 2026
Rated 1 out of 5 stars

Total Scam

Total Scam - Do not Use - Cancels order within minutes and promises a refund but never does. Credit Card provided 1-800 Phone number with the purchase is no good.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam!!!

It's a scam. You place the order and almost immediatly get an email back saying they cannot deliver there and will issue a refund - which they never do.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Patrick was very detail oriented

Patrick was very detail oriented, he called to confirm the order and all of the instructions. He called the next day to let me know that he was making sure the arrangement was being prepared and would go soon, and then called again upon delivery. Very customer focused and very easy to deal with. 10/10

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Order Cancelled and no refund given

I placed an order on 3/10/26, shortly after the order was placed it was cancelled. The email said that the florist in my area was unable to deliver the flowers and I would be receiving a refund in 5-10 business days. Not sure how the florist in the area couldn't deliver the flowers when they were scheduled to be delivered for 2 days. It is now 5/6/26 and I still have NOT received my refund! They keep assuring me I will receive my refund. At this point I will be filing fradulent charges with my bank.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

There a scam

There a scam. Tried to buy my long distance bf some stuff they stole 98$ from me and cash apps refund turned into after pay so I still have to pay them automatically.

April 27, 2026
Unprompted review

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