This company allowed me to put my order in saying an arrangement could be delivered for my grandmothers funeral. 10 min later they cancelled my order saying the florist wouldn’t deliver to that area.... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered flowers online to be delivered to Lancaster SC. Order was placed and confirmed April 16, 2026. Same day order was canceled and advised refund issued. May 13, 2026 contacted cust. svc,, regardi... See more
Company replied
Placed an order for delivery, called to get an idea of delivery time and was told 2-3 hours from time of order and was told everything would be delivered in a timely manner. Next thing I know I get an... See more
Company replied
I ordered flowers from StarLuck Flowers on May 6, 2026 at 3:00pm, after asking if they can deliver to a specific location. 30 minutes later, I got an email cancelling my order. They said they could n... See more
Company replied
Company details
- #13 of 13 best companies in Florist
Written by the company
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contact info
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, United States
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2.6
Poor
658 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience
Easy to order! Prices were excellent! No delivery fees! No service fees! Will definitely use them again.
May 23, 2026
Very nice and easy ordering experience
Very nice and easy ordering experience. He was very patient and make sure to get my very long message I sent on the flowers perfect. He is creating the arrangement personally to make sure to use the receiver’s favorite flowers. I will be using them again.
May 23, 2026
Gave 1 star ONLY because it won't let…
Gave 1 star ONLY because it won't let me do anything without it. Ordered on April 30,2026, order canceled 2 hours later money taken from account on May 4,2026. Many emails sent with them saying we will process refund immediately. Its now May 23,2026 and NOTHING. DO NOT ORDER FROM THESE CROOKS!
April 30, 2026
Unprompted review
Although my order isn’t scheduled to be…
Although my order isn’t scheduled to be delivered for a few days I must say that their attention to detail is superb. I omitted a detail when ordering and they called me to verify. Pleasant Customer Service/Support. A plus that there is no extra fees.
May 22, 2026
Patrick was absolutely amazing and…
Patrick was absolutely amazing and called to make sure everything was correct and perfect for my lady!
May 22, 2026
they handled my order quick and easy
May 21, 2026
This company is a scam
This company is a scam! Just like the other reviews state, they accept your order and payment and then you receive an email canceling your order and saying you'll be issued a refund. Still waiting on my refund, and several contact attempts have yielded nothing but automated responses and now, no response. Avoid!!
May 9, 2026
Unprompted review
They cancelled my order due to them not…
They cancelled my order due to them not being able to find someone to deliver. When I called to order, they told me they be able to deliver same day.
No one called me or emailed me.
This was for a big client of ours.
I would advise all not to deal with company.
Very poor service.
May 20, 2026
Unprompted review
Reply from Starluck Flowers
Hiii George,
We would like to address your review regarding the cancellation of your Sapphire Skies Bouquet order.
This order had to be canceled due to sudden logistical constraints and delivery driver unavailability within our local florist's zone, making it impossible to guarantee fulfillment within the same-day window.
Our policy when same-day delivery becomes unavailable is to immediately cancel the order and process a prompt refund. Our main objective in executing this quickly is to ensure you can immediately coordinate with another provider.
Our system automatically sends out a cancellation and refund email at the precise moment the order is dropped. Since the transaction was fully processed and the notification sent on our end, any remaining time for the balance to reappear depends entirely on your bank's clearing procedures.
Best regards,
No issues at all
No issues at all, pleased to speak with customer service to complete my order process!! Will use them again. Thank you Suzanne
May 21, 2026
Scam site
Scam site. Ordered flowers. They canceled order because of “an issue”and claimed to have processed a refund the same day. It’s been more than the stated 5-10 days and still have not gotten refund. Sadly found many more posts online with similar stories.
May 11, 2026
Unprompted review
If I could give 0 stars I would
If I could give 0 stars I would.
I thought they were a local florist in California so I could send flowers to a relative. Instead they got my card info - then canceled the order. The amount was taken out of activity at my credit union and 12 days later - they processed that same amount without informing me. Its a scam. I had to go to my bank, report a dispute and have my card canceled. All while the week before a holiday and going out of town. This is a scam. Avoid this business.
May 20, 2026
Unprompted review
Do not purchase from this place
Do not purchase from this place! Canceled my order later in the same day that I ordered flowers. Still trying to get a refund from the company..
May 7, 2026
Unprompted review
This is such a sham company
This is such a sham company. I ordered flowers and later in the day got an email saying it was cancelled. Then received an email saying they were issuing a refund. I look at my account 10 days later to check if it’s shown up and not only NO refund but they charged my account twice. I’ve put this in as fraud to my bank which is a complete hassle. Beyond angry about this.
Do not use them. You’ll regret it.
Just so this is clear since I’ve heard back three times from them promising a refund. Which never came through. My account wasn’t pending it was taken out of my account so the claim they made that it would come off from my bank is not true.
Just disgusted with this.
May 20, 2026
Unprompted review
Reply from Starluck Flowers
Dear Kelly,
We would like to address your review regarding the cancellation of your "Goodness And Light Bouquet" order.
This order had to be canceled because it could not be fulfilled within the same-day delivery window due to local florist routing schedules and capacity limits for the day.
Our protocol when same-day fulfillment becomes unavailable is to issue an immediate cancellation and release the payment back to your account. Our priority in doing so is to ensure you are not left waiting, giving you the immediate flexibility to seek alternative options with another florist so your plans are not completely disrupted.
Please note that we do not process double charges; any duplicate pending lines on your statement are temporary authorization holds managed entirely by your bank. Because the refund was executed on our end immediately upon cancellation, we recommend contacting your financial institution to clear up any banking holds.
Best regards,
Scam
Horrible company. They take your money and within 1 hrs tell you your order was canceled and a refund will be issued. Yet the refund never comes. I had to dispute it with my bank. They keep saying next day, next day. Do not order from them, its a scam.
May 8, 2026
Unprompted review
Scammed my grandmother out of $60
Scammed my grandmother out of $60. This is a well-known scam setup. Do not give them your money, you’ll never get it back and you will not get your flowers.
May 18, 2026
Unprompted review
Great experience very kind on phone
May 18, 2026
They simply don't send the flowers
They simply don't send the flowers. You get your refund perhaps in 2 weeks and I don't know how they use that money. Almost like a scam website. Never order flowers from this website!
May 17, 2026
Unprompted review
Reply from Starluck Flowers
Dear Artun,
We would like to address your review regarding the cancellation of your Teleflora's Orchid Artistry order.
This order had to be canceled because it could not be completed within the required same-day delivery window due to local florist routing schedules and cutoff limits.
Our protocol when same-day fulfillment is unavailable is to issue an immediate cancellation and refund. Our priority in doing so is to ensure you are not left waiting, giving you the immediate flexibility to seek alternative options with another florist so your plans are not disrupted.
Since the transaction was fully processed and released on our side immediately following the cancellation, any further delay rests entirely with individual banking institution procedures.
Best regards,
Terrible
Terrible. They canceled both transactions and never return my money back. I called 3 times and they promised each time that I would get my money back since they couldn’t deliver to the address. Thank god for my
CC company. They
Took care of it. Don’t order from them
April 26, 2026
Unprompted review
Very easy and seamless online order…
Very easy and seamless online order placement. I received a follow up phone call to confirm details. Will use again.
May 14, 2026
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