Star Tech Ltd. Reviews 

Recently bought a router from startech online, really authentic and good quality.

Today, I visited IDB Bhaban and purchased a PC from Startech. Unfortunately, my experience during the PC assembly and Windows 11 installation was extremely disappointing and unacceptable due to the behavior of the service personnel.

The individuals responsible for building the PC demonstrated highly unprofessional, rude, and disrespectful behavior. They lacked even the most basic level of customer etiquette. Their tone, attitude, and manner of communication were inappropriate and made me feel uncomfortable and disrespected as a customer. This kind of conduct is completely unacceptable in any professional service environment.

As a paying customer, I expect basic courtesy, respectful communication, and professional service. Instead, I was treated in a manner that reflects poorly on Startech’s service standards and damages the company’s reputation. Such behavior raises serious concerns about the training, supervision, and accountability of the service staff.

I strongly urge the management to investigate this incident immediately, take appropriate disciplinary action, and ensure that all service personnel receive proper customer service and behavioral training. Immediate corrective measures are necessary to prevent similar incidents in the future.

I am submitting this complaint with the expectation of a formal response and visible action. Customer trust and satisfaction should never be compromised due to staff misconduct.

Their service is awful. I would never go with StarTech.

Star Tech Warranty Team,
Complain no. (CMP-STLMC-Tahmina749-2025-001795)

I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.
After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days.

However, it has now been over a month, and I have not received any update or resolution.
I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.

Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.

I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.

Star Tech Warranty Team,

I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.
After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days. Complain no. (CMP-STLMC-Tahmina749-2025-001795)

However, it has now been over a month, and I have not received any update or resolution.
I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.

Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.

I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.

Good enough...
I found them to be quite friendly and provided great customer service as well. At least for the Rajshahi branch, I would say 10/10.

Star Tech er service Akdom Faltu , ami "A4TECH Fstyler FG15C Air2 Dual-Mode Rechargeable Wireless Mouse" ei model er mouse kinar por 1 month o use korte pari nai, nosto hoye geche. Warranty Claim er jonno dichi 12-Jul-2025, but ajke 4-Sep-2025, tader kono response pacchi na

They were good before. But now a days they are not selling quality products. Most of the time they provide used or unpacked product. Service center is worst. Always try to sell anti virus and parts not available usually say.

The services of Star Tech are very standard & they are so much cooperative with the customers. They responded us greatly, gave us enough time to deliver essential Information about laptops & other materials. I wish them all the very best & hope they will be able to keep it up In Shaa ALLAH.

& Specially thankful to our Ruhul Amin brother.

I recently purchased the AirPods Pro 2nd Gen USB-C version from StarTech, hoping to receive the product's warranty and assurance of authenticity due to the company's reputable image. Unfortunately, my experience has been quite disheartening. Upon purchasing the item on July 7th, 2025, from the Mymensingh branch, I discovered that StarTech neither provided a warranty nor could they verify the product's authenticity or whether it was unused.

To express my concerns, I attempted to share my experience in their Facebook group, but my post wasn't approved, which added to my worries about the product's credibility. Furthermore, the customer service has been terrible, leaving me feeling dissatisfied and anxious about my purchase. I strongly advise potential buyers to be cautious when considering purchases from StarTech.

On June 16th Bought a Desktop PC 🖥️ for my younger brother. The Sales person was really helpful with the build suggestions as well as the branch ambience was great.

Good support and service.salesman are so good

I ordered an SSD and a casing, and even paid in advance to confirm the order that very day.

It’s been 8 days since I placed the order, but they haven’t delivered the products yet. They just keep telling me to wait.

These items were very important to me and I needed them urgently, but they failed to deliver on time — and still haven’t sent them.
It was a terrible experience. Everyone, please be cautious when ordering from Star Tech.

I bought a rechargeable fan from them online. They sent me a 2 year old fan. It was manufactured in 2023. I didn't expect this from Star Tech.

I recently bought a Samsung TV. First and foremost they were supposed to deliver it yesterday but the delivery man had his phone switched off. Thankfully it arrived today. But the remote for the TV is missing. Their customer support is as useless as it gets. Contacted them and they are asking me for an unboxing video. Do you actually expect your customers to record a video whilst unboxing their product? Also why would the remote be missing from packaging from a brand new TV? That means the product has been previously opened or returned by a customer.

Star tech Ltd
Good Wishes for you.
Last time i purchases it was great and genuine product.
i am satisfied for their great service and efforts.

I'm extremely unhappy with my experience at Star Tech Ltd. in Bangladesh. The Banani and Uttara branches have unprofessional staff, outdated products, and poor customer service. Their website is also clunky and unhelpful. I would not recommend them to anyone.

I recently placed an order to purchase a Baseus Super Pro Jump Starter and these guys made me wait for 8 days and cancelled it without informing. I called their call center multiple times and they said they will deliver within one to two days. The quality of this organization has degraded over the past years. Don't buy products from them as they don't bother about their customers.

I placed multiple orders over several occasions, and no customer service team inform me that I was eligible for a GrameenPhone STAR discount. Over the past three months, I’ve spent more than 100,000 BDT without receiving any discount. It’s essential to have well-informed and trained staff to provide customers with this information in a timely manner.