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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the platform and website. The service provided is often described as great, with consumers noting the prompt and professional customer service. However, some customers also noted issues with customer support, mentioning slow responses or difficulties with the online chat service. A few other people also felt that the service was unprofessional and reported issues with certain processes or account management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Service

Customers generally report positive experiences with the service. Many reviewers praise the prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising specific agents like Mae for being... See more

Website

Consumers generally find the website to be positive. Many reviewers highlight the ease of use and navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more

Company replied

Rated 5 out of 5 stars

Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more

Company replied

Rated 5 out of 5 stars

I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more

Rated 5 out of 5 stars

Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10

Company replied


Company details

  1. Online Marketplace
  2. Automobile Storage Facility
  3. Parking Garage
  4. Parking Lot
  5. Self-Storage Facility
  6. Storage Facility

Written by the company

Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Saved a fortune in long term car park…

Saved a fortune in long term car park fees.

April 18, 2024
Stashbee logo

Reply from Stashbee

Hello,

Thank you for your review, much appreciated!

We're delighted to hear that you were able to save a fortune on parking fees.

Kindest regards,
The Stashbee Team

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Rated 1 out of 5 stars

First use and it failed after payment

First use and it failed after payment

April 2, 2024
Stashbee logo

Reply from Stashbee

Hello Oscar,

We're sorry your first experience didn't go as smoothly as we'd hope. We can see your booking was cancelled and refunded in full/

Could you provide more details about what went wrong after payment? Please send us an email at 'support@stashbee.com' and we will be happy to assist.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Really easy to use

Really easy to use and was able to locate and secure the space I needed quickly with no hassle.

March 25, 2024
Stashbee logo

Reply from Stashbee

Hello,

Thank you for your positive review!

We're delighted to hear that you found our platform easy to use and that you were able to secure the space you needed quickly and hassle-free.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy to use

App is easy to use and allows me to make some extra cash without any hassle

March 6, 2024
Stashbee logo

Reply from Stashbee

Hello Stewart,

Thank you for your review!

It's great to hear that you found our website easy to use and that you've been able to make some extra money hassle free!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Rented my spare room for storage

Rented my spare room through Stashbee for a number of years and made some good money. Really recommend it as a good way to make some extra cash.

March 10, 2024
Unprompted review
Stashbee logo

Reply from Stashbee

Hello Peter,

Thank you for your recommendation, much appreciated!

It's great to hear that you've been able to make some extra money over the past few years with your spare room!

Kindest regards,
The Stashbee Team

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Rated 4 out of 5 stars

Easy to use

Easy to use and of all the sites to help find parking spaces, this one was easiest and had the best selection.

February 29, 2024
Stashbee logo

Reply from Stashbee

Hello Byron,

Thank you for taking the time to share your positive experience!

We're delighted to hear that Stashbee has made your search for parking spaces easy.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Really great to do business

Really great to do business. Really quick to help

January 18, 2024
Stashbee logo

Reply from Stashbee

Hello Big Luck,

Thank you for your kind words!

Happy to hear that your experience with us was really great and that our team was quick to assist you.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great company

I rent my garage with Stashbee. The service is hassle free and the extra income is very helpful. Cant recommend enough.

February 28, 2024
Unprompted review
Stashbee logo

Reply from Stashbee

Hello Matthew,

Thank you for recommending us!

We're delighted to hear that we've been able to provide you with a hassle free service and some extra income, that's great!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

equivalent to justpark / your parking space

easy to use website, parking worked and was cheaper than if I had to pay for a car park for a couple dates

February 24, 2024
Stashbee logo

Reply from Stashbee

Hello Achyuttam,

Thank you for your positive review! We're glad you found our platform easy to use and cheaper than other car parks.

Kindest regards,
The Stashbee Team

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Rated 5 out of 5 stars

Easy

Really, quick simple and straightforward transaction, easy

February 15, 2024
Stashbee logo

Reply from Stashbee

Hello yeoman!

Thank you for your review!

We are happy to hear that you had a quick and easy experience with our platform, and we appreciate your feedback.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Brilliant platform

Brilliant platform to list any extra space we have and inturn also helpful for people looking for parking space or storage space. Easy process and everything is taken care by Stashbee, and with excellent customer services, there is no need to worry about anything. Thanks Stashbee

February 15, 2024
Stashbee logo

Reply from Stashbee

Hello!

Thank you so much for your kind review!

We are thrilled that you had a positive experience with our platform and that everything was taken care of by Stashbee.

We value your feedback and will continue to work towards providing excellent service and value to our customers. Thank you again for sharing your experience with us.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great service prompt instructions

Great service prompt instructions, very well organised

February 12, 2024
Stashbee logo

Reply from Stashbee

Hello Rebecca!

Thank you so much for your kind review! We are delighted to hear that you had a positive experience with our service, and we appreciate your feedback.

Kindest regards,
The Stashbee Team

Rated 1 out of 5 stars

Seems pointless

I don't see the point of this site.You contact someone who has listed a Garage and you very rarely receive any reply which makes you wonder if these are genuine ads in the first place

January 31, 2024
Unprompted review
Stashbee logo

Reply from Stashbee

Hello Christian,

Thank you for sharing your feedback with us, it is important to us that our customers have the best possible experience when viewing our spaces. We apologise for any inconvenience you may have experienced while looking for a garage space.

All of the listings on our platform are genuine listings created by users. We strive to provide a reliable and trustworthy user experience, and fell short in this instance.

We appreciate your feedback, as it helps us identify areas for improvement on our platform.

If you have any further questions or need help with anything else, please feel free to contact our support team via our email ‘support@stashbee.com’.

Kind regards,
The Stashbee Team

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Rated 5 out of 5 stars
Stashbee logo

Reply from Stashbee

Hello MB,

Thank you for taking the time to share your experience!

We're delighted to hear that you found the setup process simple and straightforward!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars
Stashbee logo

Reply from Stashbee

Hello Izabel,

Thank you for your review!

We're delighted to hear that Stashbee has provided you with a good platform to make extra money.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great service

Great service , fast and Efficient

November 24, 2023
Stashbee logo

Reply from Stashbee

Hello Danny,

Thank you for your kind words about our fast and efficient service!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Very easy to advertise the space and…

Very easy to advertise the space and communicate to people interested.
Simple and easy website..the way it should be..highly recommended.

November 21, 2023
Stashbee logo

Reply from Stashbee

Hello Aman,

Thank you for your positive review!

We're thrilled to hear that you found it very easy to advertise your space and communicate with interested Renters on our platform.

Kindest regards,
The Stashbee Team

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Rated 5 out of 5 stars

A very good all-round service.

Easy booking process.
Reasonable prices.
Quick response to queries.

November 13, 2023
Stashbee logo

Reply from Stashbee

Hello Adrian,

We appreciate your positive review!

It's great to hear that you found our team quick to respond to queries.

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

It is okay.

It is okay.
I find the Management fee a bit high.
For me, it is too early to offer a full review.
Thank you

October 20, 2023
Stashbee logo

Reply from Stashbee

Hi Kenneth,

Thanks for providing your feedback on our service so far!

We would love to hear your full review once the booking you received has been going for a while.

Thanks,
The Stashbee Team

Rated 5 out of 5 stars

Stashbee it’s self is a great platform…

Stashbee it’s self is a great platform and dealt with there services very professionally.
However there hosts need to be aware of the terms and conditions and consider what they have subscribed to.

October 16, 2023
Stashbee logo

Reply from Stashbee

Hello Carly,

We appreciate you sharing your experience with us as it’s important to us that our customers are happy with the spaces on our platform.

We appreciate your feedback and will continue working to improve the communication between users and ensure all Hosts are aware of the T&Cs.

Thanks again,
The Stashbee team

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