Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more
Company replied
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Review summary
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Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more
Company replied
I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more
Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10
Company replied
Company details
- Online Marketplace
- Automobile Storage Facility
- Parking Garage
- Parking Lot
- Self-Storage Facility
- Storage Facility
Written by the company
Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.
Contact info
The Pill Box, 115 Coventry Road, E2 6GG, London, United Kingdom
- support@stashbee.com
- stashbee.com
4.6
Excellent
842 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very convenient
Very convenient. I first tried to book a space which was labelled as confirmed by the host, but was then cancelled a few hours later which was very frustrating, but I was automatically sent £20 credit which pretty much covered an alternative parking spot, that whilst not as convenient, still worked out for me. Customer services responded very fast. If I could recommend one thing that I prefer about competing parking companies it would be that having a Stashbee app would have been so useful and it would have been alot more convenient than having to find the website and log in etc.. But it is not that big of a deal, just a suggestion! :) Would use again!
October 15, 2023
Reply from Stashbee
Hello Beenboozled,
Thank you so much for your review!
We’re glad that you found our service to be convenient, and we appreciate the feedback.
We’ll take it into consideration, as we’re always looking for ways to improve our service.
If you ever have any further questions or suggestions, please feel free to contact our support team.
Thank you once again for choosing Stashbee!
The Stashbee Team
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**UNAUTHORISED SITE***
**UNAUTHORISED SITE***
They will not do checks to see if the host actually owns the parking spot or garage, so hosts can and will tell you to park somewhere pretending to have ownership and just get you parking tickets.
Bit ridiculous to not do these simple checks
October 16, 2023
Unprompted review
Reply from Stashbee
Hi AB,
Thanks for taking the time to provide us with your feedback as a prospective Renter on the platform.
We do make tremendous effort to ensure that the availability and the validity of the listings advertised is up to date but in this case we fell short, we are always striving to improve our platform and our service so feedback like yours is incredibly appreciated.
Part of our mission is to ensure by booking through Stashbee, the money you pay for a space is protected can be refunded in situations like this. We have provided a full refund and applied some Stashbee credit.
We apologise again for the experience you had with this Host on the platform and hope you will give us another chance in future.
Thanks,
The Stashbee Team
Reply from Stashbee
Hello Ryo,
Thank you for your review!
We're glad to hear that you found our platform easy to use.
Kindest regards,
The Stashbee Team
Good website
Good website, easy to use, however no customer service phone number, so you have to go through a timely generic email process to communicate. Considering they take quite a chunk out of the rent, I consider this poor customer service.
Thanks for your reply, however I do not agree a ticketing system and email is more a efficient, it is long winded, and can take days/weeks of exchange to reach a conclusion, many give up as they don't have time. It may be good for the company as it helps keep staff cost down, however I do not see a reflection of that in the charges. A simple phone call where you can exchange instantly live in Realtime only takes minutes.
September 28, 2023
Reply from Stashbee
Hi PJC,
Thank you for taking the time to share your experience. We are sorry you do not feel like we hit the mark with our customer service. We understand that the absence of a direct phone line may be inconvenient for some customers, and we apologise for any frustration this may have caused.
We switched to handling all customer issues primarily using the ticketing system and email to ensure we can efficiently and quickly handle customer issues with a very limited team size. We endeavour to respond to all tickets and emails within one working day.
Our ticketing system and email communication also allow us to keep a detailed record of all customer interactions and provide a more efficient system with a very limited customer service team size.
We really appreciate your feedback.
Thanks,
The Stashbee Team
Reply from Stashbee
Hello Sharon,
Thank you for your review!
We're delighted to hear that you found Stashbee to be an easy and efficient way to park.
Kindest regards,
The Stashbee Team
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Registering with Stashbee and…
Registering with Stashbee and connecting with the service user/customer has been straightforward.
September 19, 2023
Reply from Stashbee
Hello Yetunde,
Thank you for sharing your experience with us!
We're glad to hear that connecting with our customers has been straightforward for you.
Providing a seamless experience is our top priority, and we're thrilled that we could meet your expectations.
Kindest regards,
The Stashbee Team
Easy and efficient
Super easy to set up and I got my first booking within a week! Easy and prompt communication set up. Overall, very pleased, would recommend.
September 5, 2023
Reply from Stashbee
Hello Elizabeth,
Thank you for sharing your experience with us!
We're delighted to hear that setting up your listing on Stashbee was super easy and that you received your first booking!
Kindest regards,
The Stashbee Team
Really easy to use app
Really easy to use app, has all the features you need and would expect.
September 5, 2023
Reply from Stashbee
Hello Fraser,
Thank you for your kind words!
We're thrilled to hear that you find our app easy to use and that it meets your expectations!
Kindest regards,
The Stashbee Team
Easy to use
Easy to use, good information on parking space size etc. Will definitely use again and recommend.
August 18, 2023
Reply from Stashbee
Hello KJL,
Thank you for your positive review!
Glad to hear that you found our platform easy to use, and the information on parking space size was helpful!
Kindest regards,
The Stashbee Team
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I liked the convenience of the storage…
I liked the convenience of the storage location on Liverpool. Getting my luggage back was also a smooth process.
August 11, 2023
Reply from Stashbee
Hello Emmanuel,
Thank you for your review!
It's great to hear that you found the storage location in Liverpool convenient, and the process of retrieving your luggage went smoothly.
Kindest regards,
The Stashbee Team
Good overall
Generally a positive experience. Issues were with other users refusing to state what they wanted to store etc. The percentage taken in fees is quite high.
August 17, 2023
Reply from Stashbee
Hello JJ,
Thanks for sharing your experience with Stashbee!
We're glad to hear it was generally positive. We understand the challenges with user communication and appreciate your feedback. Regarding fees, we strive to provide a secure and convenient platform, and our fees contribute to maintaining a trusted environment.
Kindest regards,
The Stashbee Team
It is good and very well managed
It is good and very well managed. The only issue is why do we get paid after one month?
The commission is also bit high.
Otherwise its fine.
August 14, 2023
Reply from Stashbee
Hello Pooja,
Thank you for your review!
Our payment system operates operates in arrears, meaning this reflects the previous month's charges so that if there is an issue with the space we are able to protect and refund Renters. Regarding commission rates, they help us maintain and improve our platform to provide the best service possible.
Kindest regards,
The Stashbee Team
Ok but...
So far so good but before signing the "system" has detected that the seller has sent his personal details to me.
The "system" sent to me a very agressive email that in substance was threat if I am passing over the platform
I found the process ridiculous, talk to the seller in private but why bother a prospect.
Except from that all good.
August 3, 2023
Reply from Stashbee
Hello Lee!
Thank you for your review!
We understand your concern about our emails in response to ‘Disintermediation’. We have a security system in place to detect certain types of behaviour on our platform, as our goal is to ensure the security and safety of all our Hosts & Renters.
We would like to apologise if the message came across as aggressive. Please know that it was not our intention, and we strive to work harder at providing better communication.
If you have any further questions or concerns, please let us know. We appreciate your feedback and will use it to improve our services in the future.
Kindest regards,
The Stashbee Team
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Great communication and great service.
August 1, 2023
Reply from Stashbee
Hello Mark,
Thank you for your review!
We're glad that we were able to provide a great service for you.
Kindest regards,
The Stashbee Team
Good service
Good service
Was able to find a monthly parking spot within minutes, and instantly book it.
July 30, 2023
Reply from Stashbee
Hello Antonio,
Thank you for your positive review!
We're happy to hear that you were able to find a monthly parking spot so quickly!
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello Denise,
Thank you for your review!
Glad to hear that you found our platform easy to use and exactly as advertised.
Kindest regards,
The Stashbee Team
What is the point?
I have enquired on here several times about Garages and contacted the owners on the Stashbee messaging service.You never recieve a reply so I find the whole system pointless
I have had better response on Gumtree
July 7, 2023
Reply from Stashbee
Hi Christian,
Thank you for taking the time to share your experience with Stashbee. We are really sorry for the poor experience you had while using the platform and also for the delay in coming back to your review.
We do make tremendous effort to ensure that the availability of the listings advertised is up to date but in this case we fell short, we are always striving to improve our platform and our service so feedback like yours is incredibly appreciated.
We are working on ways to improve the reliability of Hosts availability on the platform to ensure Renters like you are not left waiting and disappointed.
Kind Regards,
The Stashbee Team
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Reply from Stashbee
Hello Rachel,
Thank you for your review!
We're glad that hear that you found our service easy to navigate.
Kindest regards,
The Stashbee Team
Delivered what I needed at a good price
Very easy, straightforward site to use. Found what I needed and paid a reasonable rate. Thank you!
June 21, 2023
Reply from Stashbee
Hello Tim,
Thank you for your positive review!
We're delighted to hear that you found our platorm very easy and straightforward to use. It's great to know that you were able to find exactly what you needed at a reasonable rate.
Kindest regards,
The Stashbee Team
great experience
June 20, 2023
Reply from Stashbee
Hello Simon,
Thank you for your review!
Kindest regards,
The Stashbee Team
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