State Insurance Reviews 

151
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is a review for the incredible young man by the name of Daniel Levine who is the customer care representative for State Insurance as well as multiple other companies. Daniel went out of his way t... See more

Rated 1 out of 5 stars

DO NOT USE STATE!! Shouldn't even be given 1 star. Hopeless, Incredibly Annoying and Extremely Frustrating!! Submitted on JANUARY 30, 2026 all my receipts and doctor/emergency visits documentation for... See more

Rated 1 out of 5 stars

Absolute joke of a company. Have told me my claim can’t be approved because they can’t tell when the damage was done, no shit only the bugs in the ground know that information. I will be moving compan... See more

Rated 1 out of 5 stars

After a burglary you shouldn't be waiting 6 weeks to hear anything. I phoned multiple times finally started to get somewhere but omg wanted to replace with smaller and cheaper everything. Different st... See more

1.9

Poor

TrustScore 2 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(151)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Absolutely TOP marks

Absolutely TOP marks. Our car was written off. Lodging a claim is a piece of cake. Everything was handled quickly and efficiently and the money was in the bank in less than a week.

September 6, 2022
Unprompted review
Rated 3 out of 5 stars

Have been with State for 19 yes

Have been with State for 19 yrs, generally ok but it has become increasingly difficult to speak to someone.
This obsession with doing things online/bot chats and waiting for someone to speak to is making me change to/deal with Co's who can still offer a quick response and one on one service (hence I am looking to find an alternative to State starting today

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

Ripped off!!

Ripped off!!
Had been with State for 45+ years. Had three policies you get a good discount. Wrong still 45% more expensive than AA!
That is a lot of money over the years!

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great Claim Service

Parked my car in my garage and didn't pull in far enough. Garage Door rested on my tow bar :( State were absolutely fantastic. Even though the Garage door person wasn't one of their preferred people they accepted the claim and put money in my account to pay the man. Paid for a full door replacement. I was worried that my next years premium would go up but it went down slightly. The following year it did but probably not related.

July 13, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Policy worthless

Took a business assets policy out 7 years ago and now find when I need to claim as I am a mobile DJ that there is a reinstatement limit of 2 years on electronic equipment that was never disclosed by the insurance representative at the time of purchase - very disappointed that I have been paying nearly $2k per year for a policy that won't cover my assets for full replacement only second hand value.

September 9, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look