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Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from the team. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with the response times, mentioning delays in replies to emails and chat messages. A few other people also felt that there were issues with payment processing, including unexpected fees or problems with funds being directed to incorrect or closed accounts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising specific agents for their... See more

Service

People report positive experiences with the service, finding it supportive, straightforward, and reliable.... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, with... See more

Payment

Users describe ambiguous interactions with payment. Many customers report unexpected charges, such as a £7... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more

Company replied

Rated 5 out of 5 stars

Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more

Company replied

Rated 5 out of 5 stars

I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more

Company replied

Rated 5 out of 5 stars

Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more

Company replied


Company details

  1. Non-Bank Financial Service

About SteadyPay

Written by the company

Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael helped me alot

Michael helped me alot. He provided me instant reply. I really appreciated his efforts.I glad to tell him that I did well.

May 1, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Ravi,

Thank you for sharing this! 😊 We're really happy Michael could help you so quickly. It's great to hear you're doing well – he'll be delighted to know his support made a difference. 🙌

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Rated 5 out of 5 stars

Very quick to respond and helpful in…

Very quick to respond and helpful in regards to the issue i was having . Also shoutout to florin for his help and he was pleasant ask for assistance and quick to help out

April 28, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Colleen,

Thanks so much for your lovely feedback! 😊 We're really glad Florin was quick to respond and so pleasant to deal with. He'll be thrilled to know he made such a positive impression. 🙌

Rated 5 out of 5 stars

Micheal made it very easier for me to…

Micheal made it very easier for me to understand when to make payments and I was given clear instructions thanks Bethan

April 27, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Bethan,

Thank you for the lovely feedback! 😊 We're so glad Michael made everything clear and easy to understand. He'll be really pleased to hear this. 🙌

Rated 5 out of 5 stars

Micheal dealt with my question

Micheal dealt with my question. I got very confused and he was very patient and understanding with me. First class customer services

April 24, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Jane,

Thank you for your kind words! 😊 We're so glad Michael was patient and understanding when you felt confused. That's exactly what we aim for. He'll be thrilled to hear you found his service first class. 🙌

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Rated 5 out of 5 stars

Najle ,your customers service help me…

Najle ,your customers service help me to understand how can I use steady pay loan.

April 24, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Liliana,

Thank you for your feedback! 😊 We're really glad Najlae was able to help you understand how to use the SteadyPay loan. She'll be so pleased to hear this. 🙌

Rated 5 out of 5 stars

Good service and thanks to Daniel for…

Good service and thanks to Daniel for supporting me through the app when was struggling to connect bank all sorted in the end! Would recommend

April 16, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi John,

Thank you for your lovely review! 😊 We're really glad Daniel was able to help you through the bank connection issue and get everything sorted. It means a lot that you'd recommend us. 🙌

Rated 1 out of 5 stars

Awful company

Awful company, sending me notice of sums of arrears when I have told this stupid company multiple times that I never took out a £100 advance. Emailed them multiple times for them to send me this FCA notice.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service goes above and beyond to help solve my problems maga is very good ay what they do

April 22, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Adam,

Thank you so much for your brilliant feedback! 😊 We're really pleased Maga went above and beyond to help solve your problems. She'll be so happy to know you think she's very good at what she does. 🙌

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Rated 5 out of 5 stars

Problem quickly resolved

I had a problem with a payment but Maga was extremely polite and efficient. Problem solved quickly with no stress. Gave me confidence in this company.

April 19, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Jill,

Thank you for sharing your experience! 😊 We're really glad Maga was able to resolve your payment issue quickly and without any stress. It's great to hear she gave you confidence in us. 🙌

Rated 5 out of 5 stars

Maga was very helpful and fast at…

Maga was very helpful and fast at replying and was very quick with processing my application. Very helpful.

April 19, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Aaliyah,

Thank you for your kind words! 😊 We're so happy Maga was able to help you quickly and get your application processed fast. She'll be absolutely thrilled to hear this. 🙌

Rated 5 out of 5 stars

Daniel was very helpful

Daniel was very helpful

April 17, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Martha,

Thanks for your lovely feedback! 😊 We're really pleased Daniel was so helpful. He'll be made up to hear this. 🙌

Rated 5 out of 5 stars

Micheal helped with my problem quickly…

Micheal helped with my problem quickly and efficiently

April 17, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Scott,

Thanks so much for your feedback! 😊 We're really glad Michael was able to help you quickly and sort things out. He'll be chuffed to hear this.

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Rated 5 out of 5 stars

I had asked a few times for an email to…

I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead with the invoice to pay and it was late at night too so I wasn't expecting her reply but she did and i was so grateful.. Thanks again Florin 😊

April 16, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Janet,

Thank you for sharing this. We're so glad Florin was able to help you late at night and get that invoice sent over. He'll be really happy to know he made such a difference for you. 😊

Rated 5 out of 5 stars

Excellent service.

Excellent service. Very happy with service provided by Florin

April 15, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Iain,

Thank you for your kind words. We're really happy to hear Florin provided you with excellent service. He'll be delighted to know you were so pleased. 😊

Rated 5 out of 5 stars

Brilliant company, highly recommended!

Brilliant company, helped me out when I was in a pickle, dealt with Florin over chat, who helped me with some issues.

April 16, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Aus,

Thank you for your brilliant feedback. We're really glad Florin was able to help you out when you needed it. He'll be so pleased to know you had a great experience. 😊

Rated 5 out of 5 stars

Great experience

The experience was very straight forward. Maga is a credit to the company and was so helpful and kind. Will definitely be using again.

April 15, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Conor,

Thank you for the lovely feedback. We're so glad Maga made the experience straightforward and kind. She'll be absolutely thrilled to hear your kind words. 😊

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Rated 5 out of 5 stars

Fast help

Need help..they services are simple and fast.
Customer service great

April 14, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Vlad,

Thanks for sharing your experience. We're really glad you found the help fast and the service simple. Great to hear our customer service made a difference for you. 😊

Rated 5 out of 5 stars

Really good service

Really good service. Thank you.

April 15, 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi there,

Thank you for your kind words. We're really happy you had a good experience with us. 😊

Rated 1 out of 5 stars

Shocking

Recently went on Steadypay app to pay a balance I had outstanding. I have a new debit card so was expecting to be asked for details but they already had them somehow as payments went through. I then tried to cancel membership and it said payment was processing so I couldn't cancel. This was 2 weeks ago and despite numerous messages from me, they still won't let me cancel as payment still says processing yet cleared over a week ago on my bank statement. I am now concerned that they have my card details that I never gave them and I never even received any payment receipt from them. Shocking!

Update
After leaving this review, Steadypay emailed to confirm they received the previous payments but to cancel my subscription I need to pay another £109, I then checked the app and that says I need to pay another £200? It seems like they are just plucking figures out of the air. Would definitely stay away!

April 14, 2026
Unprompted review

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