I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
933 reviews
Replied to 79% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maga from trust pilot was excellent and…
Maga from trust pilot was excellent and really took the patience and resolve my technical issue very promptly
Very happy customer
April 2, 2026
Unprompted review
Reply from SteadyPay
Hi Gajendran,
Thank you for the wonderful feedback! 😊 We're so glad Maga took the time to work through your technical issue and got it sorted so quickly. She'll be thrilled to hear this. 🙌
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Excellent
Speedy replies and the lady who helped me, Maga was expectional and very lovely and nice :)
April 1, 2026
Unprompted review
Reply from SteadyPay
Hi William,
Thanks so much for your kind words! 😊 We're really happy Maga was able to help you so quickly and make the experience a lovely one. She'll be over the moon to hear this. 🙌
Trying to pay the £14 upfront payment…
Trying to pay the £14 upfront payment and Keep getting a message saying fee payment unsussecful! Tried sending a message and still no reply after nearly two days!!
March 31, 2026
Unprompted review
Reply from SteadyPay
Hi Stacey,
Thank you for your feedback, and we’re sorry for the frustration caused.
We’re aware that there was a temporary issue affecting some fee payments, which has now been resolved by our technical team. We can confirm that access has since been restored and everything is now working as expected.
We also apologise for the delay in responding to your message — we’ve experienced a higher volume of enquiries than usual, which impacted our response times.
If you have any further questions or need any assistance, please don’t hesitate to contact us at support@steadypay.co.
Kind regards,
My experience has been good using…
My experience has been good using steady I would recommend but do not let your repayment fail to avoid having it on your credit file
March 3, 2026
Unprompted review
Reply from SteadyPay
Hi Olayinka,
Thanks for the honest feedback! 😊 We're really glad your experience has been good and that you'd recommend us. And you're absolutely right — keeping on top of repayments makes all the difference. 🙌
Quick turn around customer service and…
Quick turn around customer service and approval during the proof of Iad process
March 29, 2026
Unprompted review
Reply from SteadyPay
Hi Atif,
Thanks for sharing your experience! 😊 Really glad to hear the process moved quickly for you — that's exactly how it should be. 🙌
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RIP off company took 7.00 off me they…
RIP off company took 7.00 off me they mis lead you say they will loan 84.00 and take 7.00 per month but you don’t see anything of the 84.00 so your paying 7.00 a month for nothing use bits they are a lot better
March 28, 2026
Unprompted review
Reply from SteadyPay
Hi Russell,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how this may have been confusing. Our Credit Builder product is separate from our credit offering and is designed to help improve credit history through small monthly payments, rather than providing a loan.
Following your review, we’ve been in touch and have now cancelled the subscription and issued a full refund as requested.
We appreciate you bringing this to our attention and are continuing to improve how we explain our products to ensure everything is as clear as possible. If you have any further questions, please feel free to contact us at support@steadypay.co.
Kind regards,
Great customer service
Great customer service, particularly from Florin! 😊
March 26, 2026
Unprompted review
Reply from SteadyPay
Hi Krystle,
Thank you for your lovely review! 😊 We're so glad Florin made such a great impression — he'll be really happy to hear this. 🙌
Maga was so lovely and helpful
Maga was so lovely and helpful. Something that had taken months was solved in minutes being on the phone to her. Really great experience!
March 27, 2026
Unprompted review
Reply from SteadyPay
Hi Maddie,
Thank you for the wonderful feedback! 😊 We're so happy Maga was able to turn things around for you so quickly. She'll be absolutely delighted to know she made such a difference. 🙌
Great company thank you
March 26, 2026
Unprompted review
Reply from SteadyPay
Hi Marc,
Thank you so much for the kind words! 😊 We're really glad you've had a great experience with us.
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Tamera is brilliant!
I had some confusion at first,
But Tamera showed me the steps straight away and I managed to sort which contract I had signed up for.
I will reapply next month (tax year).
Kind Regards,
Andrew Cook.
March 26, 2026
Unprompted review
Reply from SteadyPay
Hi Andrew,
Thank you so much for sharing this! 😊 We're really glad Tamera was able to clear things up and help you get sorted so quickly. It's great to hear you'll be back next month.
The app won’t load
The app won’t load . No one responds from customer service . Rubbish
March 26, 2026
Unprompted review
Reply from SteadyPay
Hi Diana,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be if the app doesn’t load as expected. In some cases, this can happen while we’re completing checks in the background, particularly if there are issues linking a bank account.
We’re also sorry for the delay in our response — we’re currently experiencing a high volume of enquiries, which can impact response times.
If you’re still experiencing issues or have any questions, please contact us at support@steadypay.co, and we’ll be happy to help.
Kind regards,
The SteadyPay Team
Terrible company with no customer service.
Terrible, Terrible service.
I have been with SteadyPay for years and never had an issue. I was offered a £50 early top up advance which I accepted last Friday 20th March, these are usually paid the same day or next but I still have not received the funds and its now been almost a week even though it shows in my top history that the funds were "released on the 20th" - Apparently not!! I am happy to provide bank statements to show I still have not received a thing.
I have tried to reach out to customer services multiple times but never get a response (Its been over 48 hours and not even an acknowledgement) from customer support.
I will be cancelling my account as soon as possible and seeking legal advice as I feel SO let down by this awful company and appalling service - Quite frankly as a customer who has been with you for years, I deserve a heck of a lot better.
Do better, sort it out and work on your customer service. AI is a problem, not a fix.
Jack.
31/3 - I've now heard from customer service and the issue has been resolved. Review amended to reflect this. Thanks for the good service.
March 20, 2026
Unprompted review
Reply from SteadyPay
Hi Jack,
Thank you so much for taking the time to come back and update your review. 🙏 We're really sorry for the delay and frustration you experienced, but we're glad to hear the issue has now been resolved and that you received good service in the end.
We appreciate your honesty and your patience, and we're grateful to still have you with us. 😊
Najlae was excellent!
Najlae was professional yet friendly... just what you're looking for in an advisor.
March 24, 2026
Unprompted review
Reply from SteadyPay
Hi Nira,
Thank you for the lovely feedback! 😊 We're so happy to hear Najlae struck the perfect balance between professional and friendly. She'll be thrilled to know she made such a positive impression. 🙌
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App is shocking
App is shocking , tried the boost pay and ended up on a credit booster that they charge me for .
Utter scam like most financial companies
March 16, 2026
Unprompted review
Reply from SteadyPay
Hi Robert,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how this may have been confusing. As part of the application process, access to our services — including features like Boost — is linked to a subscription, which is outlined during sign-up.
As a gesture of goodwill, we have refunded the charge in this case.
We appreciate your feedback and are continuing to improve how we communicate our services to make things clearer for customers. If you have any further questions, please contact us at support@steadypay.co, and we’ll be happy to help.
Kind regards,
The SteadyPay Team
I got a £100 loan from these on the…
Resolved my issue, although only thing I don’t like is payment can be taken at any random time during the day/night. My payment was taken the day after not when it said. Customer service takes a very long time to answer. But once they do, very helpful.
March 14, 2026
Unprompted review
Reply from SteadyPay
Hi Laura,
Thank you for your feedback — we’re glad we were able to resolve your issue and that you found our team helpful.
We understand your concern regarding payment timing. Payments are sometimes processed at different times within the due date window, which can make them appear inconsistent. We’d like to reassure you that this does not impact your credit file, and no missed payment is recorded as long as the payment is successfully collected within that period.
We’re also sorry for the delay in our response — we know how important timely support is and are working to improve our response times during busy periods.
Thanks again for taking the time to share your experience.
Kind regards,
The SteadyPay Team
I paid my first installment for my…
I paid my first installment for my personal loan Michael was good in customer service very friendly and to the point Thanks appreciated.
March 11, 2026
Unprompted review
Reply from SteadyPay
Hi David,
Thanks so much for the lovely feedback! 😊 We're really pleased Michael was friendly and straight to the point when helping you with your first instalment. He'll be thrilled to hear he made such a good impression.
Dealt with Florin today regarding issue…
Dealt with Florin today regarding issue I had. Excellent service and explained everything to me. After explaining I realised it was my mistake. If you ever have problem ask for Florin and it will get sorted straight away. Thanks for your help
March 10, 2026
Unprompted review
Reply from SteadyPay
Hi Gwawr,
Thank you for sharing that, really lovely to hear. 😊 We're so glad Florin was able to explain everything clearly and help you get things sorted. He'll be made up to know you'd recommend him so highly. Really appreciate you taking the time to leave this.
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Amazing customer service support!
Michael from SteadyPay was amazing from beginning to end!
He highlighted I had signed up for the incorrect section of the app and supported me to apply for cash wave app and navigated the process with kindness and patience which resulted in me being approved for the loan service!
Thank you Michael!
Would recommend this service to anyone!
March 7, 2026
Unprompted review
Reply from SteadyPay
Thanks so much for the wonderful feedback, Cas! 😊 We're absolutely thrilled to hear Michael was so patient and kind while helping you get set up with the right product. It's great knowing he was able to guide you through the process so smoothly. He'll be over the moon with your kind words. Really appreciate you taking the time to share this. 🙌
Seamless experience
It’s was a seamless experience with Michael helping me with my enquiries.
Brilliant customer service.
Thank you Michael
March 6, 2026
Unprompted review
Reply from SteadyPay
So glad to hear Michael made everything seamless for you, Mathew! 😊 He'll be really happy to know his support came across so well. Thanks for taking the time to share this. 🙌
Maga was amazing
Maga was amazing. Helped me step by step. Keeping me informed at all points. An asset to the organisation.
March 3, 2026
Unprompted review
Reply from SteadyPay
Hi Rehana,
Thank you so much for your lovely feedback! 😊 We're absolutely thrilled to hear Maga took such good care of you — guiding you step by step and keeping you in the loop the whole way. She really is a gem, and we'll make sure she sees your kind words! 🌟
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