I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
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Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
973 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had asked a few times for an email to…
I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead with the invoice to pay and it was late at night too so I wasn't expecting her reply but she did and i was so grateful.. Thanks again Florin 😊
April 16, 2026
Unprompted review
Reply from SteadyPay
Hi Janet,
Thank you for sharing this. We're so glad Florin was able to help you late at night and get that invoice sent over. He'll be really happy to know he made such a difference for you. 😊
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Excellent service.
Excellent service. Very happy with service provided by Florin
April 15, 2026
Unprompted review
Reply from SteadyPay
Hi Iain,
Thank you for your kind words. We're really happy to hear Florin provided you with excellent service. He'll be delighted to know you were so pleased. 😊
Brilliant company, highly recommended!
Brilliant company, helped me out when I was in a pickle, dealt with Florin over chat, who helped me with some issues.
April 16, 2026
Unprompted review
Reply from SteadyPay
Hi Aus,
Thank you for your brilliant feedback. We're really glad Florin was able to help you out when you needed it. He'll be so pleased to know you had a great experience. 😊
Great experience
The experience was very straight forward. Maga is a credit to the company and was so helpful and kind. Will definitely be using again.
April 15, 2026
Unprompted review
Reply from SteadyPay
Hi Conor,
Thank you for the lovely feedback. We're so glad Maga made the experience straightforward and kind. She'll be absolutely thrilled to hear your kind words. 😊
Fast help
Need help..they services are simple and fast.
Customer service great
April 14, 2026
Unprompted review
Reply from SteadyPay
Hi Vlad,
Thanks for sharing your experience. We're really glad you found the help fast and the service simple. Great to hear our customer service made a difference for you. 😊
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Reply from SteadyPay
Hi there,
Thank you for your kind words. We're really happy you had a good experience with us. 😊
Shocking
Recently went on Steadypay app to pay a balance I had outstanding. I have a new debit card so was expecting to be asked for details but they already had them somehow as payments went through. I then tried to cancel membership and it said payment was processing so I couldn't cancel. This was 2 weeks ago and despite numerous messages from me, they still won't let me cancel as payment still says processing yet cleared over a week ago on my bank statement. I am now concerned that they have my card details that I never gave them and I never even received any payment receipt from them. Shocking!
Update
After leaving this review, Steadypay emailed to confirm they received the previous payments but to cancel my subscription I need to pay another £109, I then checked the app and that says I need to pay another £200? It seems like they are just plucking figures out of the air. Would definitely stay away!
April 14, 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.
To clarify, SteadyPay does not obtain customers' card details without authorisation. The card used for your recent payment was already associated with your account from previous transactions, which is why you were not prompted to enter new details.
Regarding the information displayed in the app, we understand that this can sometimes be confusing where there are outstanding account balances or historic account activity. We appreciate that the figures shown may not have matched your expectations, and we're sorry for any frustration this caused.
Following your review, our team has been in contact with you to explain the account status and the steps required to resolve the remaining balance. We appreciate that clear communication is important and are reviewing your feedback to improve the customer experience.
If you have any further questions, please continue to contact us directly through our support channels and we'll be happy to assist.
Kind regards,
The SteadyPay Team
Requested top up on Thursday 09th April…
Requested top up on Thursday 09th April 2026. monies has still not arrived in my account. Messaging via the in-app and nobody is responding have no idea when funds will hit my account what is the reason you pay a subscription however not getting the service ? UPDATE, someone from steady pay finally contacted me after 17.00hrs on the Monday 13th and the funds finally hit my account at around 19.00hrs which is a far cry from Friday ? However the agent progressed the payment manually I was advised that its not there system but on some cases the monies bounce back and they are not aware until a customer contacts ?
April 9, 2026
Unprompted review
Reply from SteadyPay
Hi Aizic,
Thank you for your feedback, and we’re sorry for the delay you experienced.
As your request was made later in the week, processing times were impacted by the weekend and bank clearing times. In some cases, payments can be delayed or returned, which may require manual intervention once identified.
As soon as we resumed on Monday, our team reviewed your case, progressed the payment, and ensured the funds reached your account the same day.
We understand how frustrating this situation was and appreciate your patience while we resolved it. We’re continuing to improve both our processing and communication to help avoid similar experiences in the future.
If you have any further questions, please feel free to contact us at support@steadypay.co.
Kind regards,
Michael was very helpful and got my…
Michael was very helpful and got my issues sorted out fast thanks for all the help
April 8, 2026
Unprompted review
Reply from SteadyPay
Hi Kerry,
Thanks for your kind words. 😊 Really glad Michael was able to sort things out for you quickly. He'll be chuffed to know he made such a difference. 🙌
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Great customer service
Great customer service. Speedy reply, Simona was extremely helpful and explained things clearly and extremely polite. Thank you!
April 2, 2026
Unprompted review
Reply from SteadyPay
Hi Betsy,
Thank you for your lovely feedback. 😊 We're really pleased Simona was so helpful and clear with her explanations. She'll be thrilled to hear you had such a great experience. 🙌
Updated Review
After my previous review, Florin contacted me & was extremely understanding & friendly. She was able to solve my issue quickly & efficiently so I have changed my review to reflect this. Although my initial feelings were negative, I found Florin was able to help & communicate with me in layman terms instead of from a script. Thank you for listening & providing a solution for me.
April 7, 2026
Unprompted review
Reply from SteadyPay
Hi Cas,
Thank you so much for taking the time to update your review. We're really glad Florin was able to turn things around for you. It's great to hear he was so understanding and helpful, and that everything is now sorted. We'll be sure to pass on your kind words to him. 😊
Maga was very helpful and understabding…
Maga was very helpful and understabding and quick to respond
April 6, 2026
Unprompted review
Reply from SteadyPay
Hi Gemma,
Thanks so much for sharing this. 😊 We're really glad Maga was able to help you quickly and with understanding. She'll be really happy to know you had such a good experience. 🙌
It is very easy to apply and reply from…
It is very easy to apply and reply from the team is very quick and efficient especially Michael helped me a lot clearing any doubts I have and guiding me through the process of unlocking cashwave service. Thank you Michael.
April 6, 2026
Unprompted review
Reply from SteadyPay
Hi Durga,
Thank you for your lovely feedback. 😊 We're really pleased the application process was easy for you and that Michael was able to help clear things up and guide you through unlocking CashWave. He'll be thrilled to hear this. 🙌
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Great comms Daniel was very helpful
Great comms Daniel was very helpful
April 3, 2026
Unprompted review
Reply from SteadyPay
Hi James,
Thanks for the kind words. Really happy to hear Daniel was so helpful and that the communication worked well for you. 😊 He'll be made up to see this.
I had a query to get started with…
I had a query to get started with steady pay & Maga provided a very professional service .. explaining things in a timely & easy to understand manor
April 3, 2026
Unprompted review
Reply from SteadyPay
Hi Sarah-Jane,
Really glad to hear Maga made getting started so easy for you. It's great when things are explained clearly and without any fuss. She'll be so pleased to know you had a good experience. 😊
I had a really positive experience with…
I had a really positive experience with Maga while resolving an issue with my bank connection in the SteadyPay app. Maga was incredibly helpful, patient, and professional throughout the entire process. I really appreciate the excellent customer service and would definitely rate this experience highly.
Thank you, Maga!
April 3, 2026
Unprompted review
Reply from SteadyPay
Hi Stan,
That's really lovely to hear. 😊 So glad Maga was able to help you get the bank connection sorted. She'll be chuffed to know you had such a good experience.
Best regards,
Eugene
Very helpful was a quick and responsive!
April 3, 2026
Unprompted review
Reply from SteadyPay
Hi Trizzy,
Thanks so much for your feedback! 😊 We're really glad you found the service quick and responsive — that's exactly what we aim for. 🙌
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Customer support agent Maga has been…
Customer support agent Maga has been responsive whenever I’ve had questions. Overall, a trustworthy service that I’d recommend to others looking for consistent payouts.”
April 2, 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your lovely feedback! 😊 We're really glad Maga has been so responsive whenever you've needed help. It means a lot to hear you'd recommend us to others looking for reliable payouts. 🙌
Maga was so helpful and knowledgeable…
Maga was so helpful and knowledgeable very prompt with assistance and sorted my issues out. Thanks again Maga credit to SteadyPay.
April 3, 2026
Unprompted review
Reply from SteadyPay
Hi Dean,
Thanks for sharing this! 😊 We're so glad Maga was able to help you so promptly and get everything sorted. She's definitely a credit to the team, and she'll be really happy to hear your kind words. 🙌
SteadyPay is a great service
SteadyPay is a great service and their customer service team are nothing but amazing! Shout out to Daniel for helping me get an issue with removing an inactive bank account sorted super quickly!! Highly recommend this service ☺️
March 26, 2026
Unprompted review
Reply from SteadyPay
Hi Eimear,
Thank you so much for the lovely review! 😊 We're really happy Daniel was able to help you so quickly with the inactive bank account. He'll be made up to hear this. Really glad you're enjoying the service! 🙌
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