Steam Vape Reviews 1,093

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency and speed of their delivery. Many people appreciate the friendly, polite, and helpful staff, noting their knowledge and prompt assistance with orders. The products themselves are frequently described as great, with consumers expressing satisfaction with the quality and variety available. Reviewers also found the ordering process to be easy and straightforward, whether online or over the phone, and were pleased with the quick dispatch of their items. However, some people mentioned occasional issues with the new ordering system, and a few instances of damaged packaging upon arrival or missing items in their order were noted.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Order

Consumers express satisfaction with the ordering process. Many reviewers highlight the ease of placing... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the great selection and high... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more

Company replied

Rated 5 out of 5 stars

Great service, courteous and friendly knowledgeable staff, great product and always delivered on time. Would highly recommend using this company for all your vaping needs.

Rated 5 out of 5 stars

Excellent website. Very easy to use. Great selection of products at very competitive prices. They dispatched my order very quickly. It was delivered quickly too and the driver was friendly. The order... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

From ordering to being delivered it…

From ordering to being delivered it took 18 hours and the was free delivery also the vape is fantastic

March 13, 2025
Steam Vape logo

Reply from Steam Vape

Thank you for your kind review Lisa, we really appreciate it.

Rated 5 out of 5 stars

Excellent company

Brilliant service and completely satisfied

March 6, 2025
Steam Vape logo

Reply from Steam Vape

Thank you for your kind review John, it's greatly appreciated.

Rated 5 out of 5 stars

Excellent as always

As always, prompt delivery, full consignment and chirpy courier! Thank you

March 4, 2025
Steam Vape logo

Reply from Steam Vape

Thanks for taking the time to leave us such a kind review Clare.

Rated 5 out of 5 stars

So easy to buy online

So easy to buy online, no hassle and quick delivery ⭐️

February 10, 2025
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Reply from Steam Vape

Thank you for your kind review Carole, we really do appreciate it.

Rated 5 out of 5 stars

Have used this company over many years…

Have used this company over many years and found their service 2nd to none. If my order is unclear or they need to speak to me re stock, they always call. They are extremely polite and helpful. Highly recommended x

February 5, 2025
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Reply from Steam Vape

Thank you for your kind review Jacqui, it's greatly appreciated

Rated 5 out of 5 stars

Excellent service never lets me down my…

Excellent service never lets me down my only criticism is there are not a lot of vape kits on the website and when I want another aspire kit it’s always out of stock

January 30, 2025
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Reply from Steam Vape

Thank you for the kind review Dianne, it's greatly appreciated. Unfortunately the kit you have been using is now discontinued, the Armour G and GS are similar kits and well worth considering.

Rated 5 out of 5 stars

The best

Great friendly people, amazing service, quick delivery. I wouldn’t go anywhere else!

January 3, 2025
Steam Vape logo

Reply from Steam Vape

Hi Joanne. Thanks for your support and your review

Rated 2 out of 5 stars

Bad ship methods

I placed an order on December 27th and selected next-day delivery (the 28th) for an additional £5. The package arrived on December 30th.

December 27, 2024
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Reply from Steam Vape

Hi Oleh. As you ordered on a Friday, the next working day would have been Monday the 30th (the day you received the parcel). In the future when ordering on a Friday please select Saturday delivery if you require delivery the next day. This info would have been available to see at check out. Thank you for your order

Rated 5 out of 5 stars

Steam are my go to vape liquid…

Steam are my go to vape liquid supliers, used for many years due to the great quality of their liquids, great service guys. Merry Christmas

December 12, 2024
Steam Vape logo

Reply from Steam Vape

Belated seasons greetings to you too David

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