I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more
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Based on these reviews
I bought the insoles. Felt great when I first got them, spring in my step, comfy, raised my arch, support and massage. Genuinely looked forward to wearing my shoes. All went after 3 weeks. Not sure if... See more
I purchased two sets one for me and the other for my husband as we are both on our feet all day. I work in a hospital averaging 25,000 steps a day & hubby approx 15-20,000 per day. My husband believe... See more
Company replied
It's a scam, I'm afraid. Ordered online - fake tracking number (dead link) - as others have said, customer service just repeats and repeats that it's in transit, never arrives. EDIT - it's not a sc... See more
Company replied
Company details
About Stepprs
Written by the company
Stepprs: Comfort That Never Quits
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United Kingdom
- info@stepprs.com
- stepprs.com
3.4
Average
2K reviews
Replied to 52% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes too long!
We ordered some insoles from this company after having them recommended to us. We can't believe how long it is taking for them to arrive! 7 days and counting!
Will not be ordering any further insoles.
March 22, 2026
Unprompted review
Reply from Stepprs
Hi Gail,
We’re sorry to hear about the delay and understand your frustration.
Please feel free to share your order details with us at info@stepprs.com, so we can check on this and prioritize your order. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
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Didn’t revive, being ignored
Parcel didn’t arrive, so I emailed, got one response and now I’m being ignored (Mian saqlain). Absolutely horrible customer service. I can see why this company has a poor trustpilot rating. Please don’t waste your time! 845786
March 19, 2026
Unprompted review
Reply from Stepprs
Hi Jamie,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again at info@stepprs.com and we’ll prioritize your case and assist you as soon as possible.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
Unexpected delivery time
Good product but on the Website it says delivery time of 4-6 business days. I had to wait 18 days. I dont know what happend there.
March 28, 2026
Unprompted review
Reply from Stepprs
Hi Dennis,
We apologize for the delay and understand your frustration.
We’ll be investigating this internally to better understand what happened and take this feedback into consideration as we improve our process. We appreciate you taking the time to share this with us.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for your feedback.
— Jhay
No response from Costumer Services
I haven’t actually tried the product but I am as unsatisfied as I could be with costumer services.
I have seen the ad on Instagram, clicked and checked out without changing to my size. I emailed costumer services right away, as the promise was 27/7 service on the website I thought I would receive an answer before the shipping. But no, I got an email 5 days later, saying they would forward my message to a different team. I NEVER got an answer, got the wrong size product and now I am really hope they fulfill the promise of refunding unhappy customers.
March 14, 2026
Unprompted review
Reply from Stepprs
Hi Natália,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback, as it helps us improve our service.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
My feet feel great
My feet feel great. Before I swapped my I soles my legs and knees wld be hurting g horribly by the end of the day.
March 27, 2026
Unprompted review
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DO NOT ORDER THESE. SAVE YOUR MONEY A REPURABLE COMPANY
I ordered these insoles on 2/18/26 and still have not reveived them. They arrived in the US and were shipped not once but twice to Michigan where I reside and shipped back to PA and NY then back to MI and one time made it as close as Grand Rapids before it was shipped back to NY again. Customer service assured me they were behind and I would receive them. Up until 3/25 it sat in the Mail Recovery center and when I contacted CS again they replied with the same automated email. Since I have emailed several times and they just flat out refuse to answer about my order or a refund. DO NOT ORDER THESE!!
March 27, 2026
Unprompted review
Reply from Stepprs
Hi Bill,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
Good customer service then the boxhero
Good customer service then the boxhero
March 27, 2026
Unprompted review
SCAM ALERT
I made an order for the stepprs on 1/20/2026 and never received my order. I sent emails with order info, the replies wher always the same. Order is in route, due to high volume or orders it may take longer. I even used the tracking number provided and some how the order would enter my city and state then when I check the next day it’s in a whole other state. This company and its product are a scam.
February 25, 2026
Unprompted review
Reply from Stepprs
Hi Ramon,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at info@stepprs.com
and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
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They will ignore you if you ask for a refund
Unfortunately these have not helped me and have made my pain (plantar fasciitis) worse. I emailed to request a refund as per their 90 day money back guarantee. They offered to send a new pair. I declined. Then they offered me to keep my current pair for a 40% refund. I declined. Now they aren’t replying to my emails 😡
March 5, 2026
Unprompted review
Reply from Stepprs
Hi Susanna,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
I know nothing about the product since…
I know nothing about the product since I've never been able to get them. I initially ordered in Jan. and after repeated emails asking where my order is, being sent "tracking" that stops after a few days and never updates, getting return emails saying oh we are sorry about the delay but it's coming, to FINALLY being told that they have redone the order and sending again, to now the end of March and I still don't have an order or my money. BEWARE!!!!!!
March 26, 2026
Unprompted review
Reply from Stepprs
Hi Jeff,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
DO NOT ORDER!!! SCAM BEWARE!!
I ordered this product in December and it is now end of March and I have still not received the product. I have requested a refund and still have not received one! I will not order this again ever! I will be disputing this with my credit card company.
March 25, 2026
Unprompted review
Reply from Stepprs
Hi Cheryl,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback.
At Stepprs, we continue working to improve our service while delivering the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
Cheap from China - £1.25 on TEMU exact same product
Ordered nearly 3 weeks ago, no sign of it arriving. They’ve eventually sent tracking details it’s been shipped from China. The mark up is huge, I have found exact same ones for £1.25 from TEMU! Identical and same factory they come from save your money!!!
When they do eventually reply, it’s the same generic email.
March 25, 2026
Unprompted review
Reply from Stepprs
Hi Jessica,
We’re sorry to hear about your experience and understand your concerns.
We’ll be reviewing this internally to better understand what happened and take your feedback into consideration as we improve our processes. We appreciate you taking the time to share this with us.
At Stepprs, we are focused on delivering consistent comfort and support while enhancing the overall experience we provide.
Thank you for your feedback.
— Jhay
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Would give it zero stars if I could
Would give it zero stars if I could. Increase pain on foot instead and didn't suit. Tried returning with ZERO responses for months. Absolute trash brand and wouldn't recommend.
December 31, 2025
Unprompted review
Reply from Stepprs
Hi Akif,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us.
At Stepprs, we are committed to improving both our product and overall experience while delivering the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
This company does not respect the customer there business ethics are way off track.
Ordered one of there products on January 19th. Today's date is March 23 I have not received the product yet. I've asked for a refund in many different ways. They have not returned my money neither I've asked to speak to an actual representative no one has contacted me other then a cookie cut email that they keep sending out. Do not waste your time or money with these people not worth it.
February 18, 2026
Unprompted review
Reply from Stepprs
Hi Jason,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
slow delivery
Good Product, slow delivery. Wesite says 5-7 working days. its already be twice that and still; havent received. Communication is poor also
March 23, 2026
Unprompted review
Reply from Stepprs
Hi Jacob,
We apologize for the delay and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please feel free to email us again at info@stepprs.com
so we can check your order and assist you as soon as possible. We appreciate you taking the time to share your feedback.
At Stepprs, we are continuously working to improve our service while delivering the comfort and support our insoles are designed to provide.
Thank you for your feedback.
— Jhay
I never have received my package
I never have received my package! I’ve sended multiple emails but they don’t answer me because I wanted my money back.
DONT FALL FOR THIS SCAM!!
March 22, 2026
Unprompted review
Reply from Stepprs
Hi Timothy,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com
and we will prioritize your case and assist you as soon as possible.
At Stepprs, we are committed to improving our service while delivering better comfort and support with every pair.
Thank you for bringing this to our attention.
— Jhay
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At work i m on my feet all day
At work i m on my feet all day. With these insoles made it feel comfortable and no aching feet, no tired feet, no numbness and no pain. I tried many different insoles and so far the best insoles i had.
I ordered five at first and now i ordered 2 more for myself and for 2 of my friends.
March 1, 2026
Unprompted review
Used the soles
Used the soles. Do improvement. And they won’t refund. Stay away
March 22, 2026
Unprompted review
Reply from Stepprs
Hi Joe,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback.
At Stepprs, we are focused on improving both our product and overall experience while delivering the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
they advertise a satisfaction guarantee, but don’t actually give it…
These insoles did not work out for me after taking just a few steps around the house in them, so I contacted their customer support service. I got a reply from “Evelyn”, who gave me instructions on how to use the insoles (as if I didn’t know), and when I replied to her saying that I followed the instructions but they still don’t work for me and I’d like to engage their “satisfaction guarantee”, she ghosted me. Three attempts to reestablish communication later, over the course of a week and a half, and still no reply.
It seems clear to me that they offer a satisfaction guarantee, but they do not actually give one.
Oh, and did I mention it took almost three weeks to get the insoles in the first place?
I would say that this organization and their product/customer support verge on the word “scam”.
UPDATE:
I got another rep, "Mian", and after multiple emails, they offered a 40% refund. That's not what their "satisfaction guarantee" says on their web site.
So, I logged an official complaint with the United States Federal Trade Commission, emailed STEPPRS the case number, and suddenly they offered a "full refund". However, when I checked my credit card, they only refunded the price of the product, not the shipping. I'm done with them, I believe they are a shady business, and I do not recommend them at all.
February 28, 2026
Unprompted review
Reply from Stepprs
Hi JG,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share such detailed feedback, as it helps us review and improve our processes.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
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