Beautiful muted sage green, sturdy and wonderful rounded corners. My 18 month grandson loves it and I love it for all the ways we can spend time together . Perfect counter height. We can wash dishes t... See more
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This is my go-to baby gift and I’ve now ordered 4 from Step-up Baby. Like color options, quick delivery and good price for excellent quality.
Company replied
I bought a baby tower 2 weeks ago. I’ve been trying to return it by contacting customer service as no return slips added to package. No reply’s from CS In response to step up baby’s reply below… we... See more
Company replied
Item received in exchange for a review. The step up was delivered promptly and came well packaged via courier. Relatively easy to build (it comes dismantled). Very stable design, lots of standing spac... See more
Company replied
Company details
Information provided by various external sources
The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.
Contact info
United Kingdom
- customerservice@stepupbaby.com
- stepupbaby.com
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery, well made product
Quick delivery. Easy to construct and well made product. Our children have enjoyed using so far.
June 25, 2023
I have not received my merchandise as…
I have not received my merchandise as of yet . It said 2-3 days it’s been 3 weeks
June 10, 2023
I’m disappointed that you don’t have…
I’m disappointed that you don’t have any in stock. I had to email you twice to find out when they would be in.
June 15, 2023
Second one I ordered, great product, arrived next day!
My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughter also loves it so I ordered her one last week and it arrived the next day, brilliant product and service, highly recommended.
May 14, 2023
Great product
March 21, 2023
Good Customer Service
There was an issue with the availability of my product, so a representative reached out to provide me with many reasonable options. Any further questions were answered promptly. I would do business with them again.
The product was easy to assemble and just as we expected.
February 20, 2023
A really good product that means .y…
A really good product that means .y three year old can help to cook, which is something he loves to do. Fantastic customer service from really lovely ladies, highly recommend both the product and the company!
March 8, 2023
Great item for my toddler
Great item, really light to move around the kitchen but still sturdy. Quick delivery
March 19, 2023
After receiving the wrong item
After receiving the wrong item, I was given the offer to purchase a second item at a reduced price. Ended up being a blessing for this Grandma!
March 1, 2023
Very good service
February 20, 2023
Really prompt delivery and so securely…
Really prompt delivery and so securely packaged. Easy to put together and very sturdy for my little one. Lightweight to be able to lift and move around very easily. Really happy with my purchase.
February 10, 2023
Good quality
February 1, 2023
Great communication from supplier
Great communication from supplier. Excellent product
January 10, 2023
Product ok but paint not
Product ok but supplied with paint chipped in a couple of places. Slight knocks removed more paint. Will have to paint soon anyway so wish we’d bought the unpainted one. Bit disappointed
January 19, 2023
Toddler has fallen off multiple times
I love that my toddler can be up at the counter with me in the kitchen.
The con is that she has fallen off multiple times trying to climb out of it.
January 23, 2023
Great
Great - prompt and amended the order for me when requested without any problems!
January 20, 2023
Excellent Product and Service
The ladder I purchased was excellent quality and such a great idea for toddlers who want to help prepare food in the kitchen. I received excellent service from this Company. Due to holiday issues and moving home I had created delivery problems and this Company did everything they could to help. Would recommend product and buying from this Company.
December 9, 2022
We already love our step
We already love our step - our 2 year old is loving being able to help properly in the kitchen! It’s great quality and looks lovely in our kitchen.
December 25, 2022
Love everything about it
Amazing product, thoughtful design and brilliant build quality. Delivered very quickly despite ordering on boxing day. Easy to build. 10/10
January 2, 2023
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