Stepup Baby Reviews 

230
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Beautiful muted sage green, sturdy and wonderful rounded corners. My 18 month grandson loves it and I love it for all the ways we can spend time together . Perfect counter height. We can wash dishes t... See more

Rated 5 out of 5 stars

This is my go-to baby gift and I’ve now ordered 4 from Step-up Baby. Like color options, quick delivery and good price for excellent quality.

Company replied

Rated 1 out of 5 stars

I bought a baby tower 2 weeks ago. I’ve been trying to return it by contacting customer service as no return slips added to package. No reply’s from CS In response to step up baby’s reply below… we... See more

Company replied

Rated 4 out of 5 stars

Item received in exchange for a review. The step up was delivered promptly and came well packaged via courier. Relatively easy to build (it comes dismantled). Very stable design, lots of standing spac... See more

Company replied

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(230)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

At first I was sent the wrong colour tower, however they dealt with this amazingly. Emailed me back very quickly, organised a courier to collect the wrong one and resent the correct colour in the meantime. So impressed with this service. And the quality is very good and most importantly it was super easy to put together!

March 16, 2022
Rated 5 out of 5 stars

Not Opened Yet

Bought this as a present for our grandson and his birthday is a few weeks off, so haven't opened it yet. Best price (cheaper than Amazon as I wanted the grey one) and delivered very promptly.

March 11, 2022
Rated 5 out of 5 stars

GAME CHANGER

GAME CHANGER! The Step up baby learning tower as a nanny is my go to and i always reccomed to the families i work with.
As a child care prationer for over 19 years i wish this was around sooner. Long gone are balancing children on chairs and then your simple task taking twice as long as you hover to stop them falling . The step up baby learning tower is a practical safe way for your child / children to be included in the kitchen. Ive found a huge difference with my little ones as they have been able to be independent , i have found that as we have been more involved with food and preparing food, and exposure it has helped us through alot of those akward 'refusing food phases' chance to explore food, to be a part of your kitchen meal time routines was a real game changer.
I have oftern set up activites on the island/ counter and even bathing babies in the sink to washing up ! The possibilities are endless! All this with the peace of mind for you knowing your child is safe as then can climb in and out just makes my job so much easier.

I have even had parents send one to grandparents houses as they became such an active part of the childs learning and independence.

Great product, well designed and opens the door for endless possibilities for you and your little one.

March 10, 2022
Unprompted review
Rated 1 out of 5 stars

I’m still waiting to receive my product…

I’m still waiting to receive my product having been emailed to say it would arrive 5 days ago
All my emails to you ignored

December 19, 2021
Stepup Baby logo

Reply from Stepup Baby

Hello We are very sorry to hear your order has not arrived yet. If you recieved an email to say it had been dispatched this would of come from our courier Amazon logistics and not Stepup Baby. Unfortunately we have not received any emails from you in regards to this matter. Perhaps these were sent directly to the courier? If you can email us at customerservice@stepupbaby.com we can look into this for you immediately. We look forward to hearing from you.

Rated 5 out of 5 stars

A great product

A great product. My 18 month old granddaughter enjoyed helping me put it together. We used it straight away so she could help me make mince pies! It's really sturdy, good looking and I felt safe having her standing up and helping.

December 13, 2021
Rated 1 out of 5 stars

Gave you 1 star because not received…

Gave you 1 star because not received item yet! Why send me this for a review?
Send this email when you complete the service!!

November 20, 2021
Stepup Baby logo

Reply from Stepup Baby

We are very sorry to have let you down as we are experiencing logistics issues getting product into warehouse. We have now sent couriers directly to the port to fulfil our customer orders. As per our website we have advised customers on delays on shipping prior to check out. We have also changed the settings in Trust pilot to dispatch review requests after the product has been dispatched and not on order so hopefully future customers won't experience this poor customer service.
We very much hope our product will be worth the wait. If it is we would love you to come back and review us again.

Rated 5 out of 5 stars

Good quality well-made product.

I built the stool a couple of days ago and everything was well made and fitted together well.
It has only been handed over to our grandson today, and it is a big hit already.
It is too early to say how well it stands up to the daily use of an energetic toddler, but from the build quality I have high expectations.
A friend of my daughter's is already planning to order one for her son!

October 6, 2021
Rated 5 out of 5 stars

Toddler Tower

Arrived very quickly (before estimate) and really nice piece of furniture. Our toddler loves it and is able to climb in and out without a problem. I wouldn’t allow her on it unsupervised as I think she could tip it as she climbed out.

August 17, 2021
Rated 4 out of 5 stars

Happy overall, thank you!

The learning tower was a good price compared to others online, came quickly and was easy to put together. I also like that it has quite a small footprint, meaning I’m not always trying to manoeuvre around it, but it’s easy for my son to get into (took him less than five mins of us helping him before he understood how to climb in, and now he does it with ease) and he has lots of room in there. He is 20 months and on the highest footplate setting, which makes the worktops elbow height for him, so lots of growing room. He’s now able to watch/help me cook without needing to be held or being trapped in his high chair, and can do a lot more himself like washing his own hands at the sink. The tower is not very heavy, which is great in terms of moving it around the kitchen easily (both for us and for our toddler), but just be aware that if your child gets rambunctious in it, it’s not heavy enough to stop them from tipping it, so I would definitely recommend always keeping it near to a work surface to brace it.

A couple of slight criticisms: it would be nice to have some better photos showing the different colours on the website closer up, in different lighting, and in situ in a room. The grey, when it came, was a little darker than I really wanted. Also, the wooden feet are just flat wood - it would be nice if it came with some felt stickers to help avoid scratches on the floor from moving it around. Fortunately when this thought occurred, we had some left over in the toolkit from another piece of furniture where we didn’t need to use them, but for others it would be nice to have them included.

For the most part though, good bit of kit. Here’s hoping it lasts!

June 29, 2021
Rated 4 out of 5 stars

Looks great

Have yet to use with my little one, but it looks great and is easy to move around. It was a little bit harder to put together than I would have liked, but overall still easy.

June 28, 2021

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