Stepup Baby Reviews 

230
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Beautiful muted sage green, sturdy and wonderful rounded corners. My 18 month grandson loves it and I love it for all the ways we can spend time together . Perfect counter height. We can wash dishes t... See more

Rated 5 out of 5 stars

This is my go-to baby gift and I’ve now ordered 4 from Step-up Baby. Like color options, quick delivery and good price for excellent quality.

Company replied

Rated 1 out of 5 stars

I bought a baby tower 2 weeks ago. I’ve been trying to return it by contacting customer service as no return slips added to package. No reply’s from CS In response to step up baby’s reply below… we... See more

Company replied

Rated 4 out of 5 stars

Item received in exchange for a review. The step up was delivered promptly and came well packaged via courier. Relatively easy to build (it comes dismantled). Very stable design, lots of standing spac... See more

Company replied

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(230)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service, great quality products!

I ordered a montessori learning tower on the 29th March 2021, and sadly the delievry was delayed due to the Cargo Ship that became stuck in the Suez Canal affected StepUp's products being shipped. Stepup consistenyl kept me up to date with any updates about my package and when my product was finally delievered it was of perfect condition and I love my product! I would definitely purchase from StepUp Baby again in the future and would thoroughly recommend.

May 4, 2021
Rated 5 out of 5 stars

Love it!

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitchen. Shipping was a bit delayed but received clear comms from seller so we knew when it would come and in the end it was earlier than it might have been. Loving this and would highly recommend, thank you!

May 3, 2021
Rated 2 out of 5 stars

Took ages to receive item

Took ages to arrive due to a hold up at the ports / customs. If I had known before placing the order, I would have bought an alternative elsewhere.

May 3, 2021
Rated 5 out of 5 stars

My daughter loves the step up learning…

My daughter loves the step up learning tower, it has really changed to way we interact in the kitchen. She’s learning to help in ways I didn’t think were possible at such a young age. Great quality item, sturdy and really easy to construct. It’s looks really smart and is easy to clean. It doesn’t take up too much room in our small kitchen and fits perfectly under the breakfast bar when not being used. Would definitely recommend this item and company.

May 2, 2021
Rated 4 out of 5 stars

Great present

This was a present for our close friends’ baby boy. They love the tower and use it everyday.
They can cook and wash dishes together finally. They have a smaller size kitchen and the tower is perfect size for them. Due to the long delay in delivery (not a fault of the company) one star less.

April 27, 2021
Rated 5 out of 5 stars

Fab product

Product is great and works as a climbing frame as well as a learning tower! Supplier kept us updated about shipping issues beyond their control.

April 26, 2021
Rated 5 out of 5 stars

Solid product

Solid product, very easy to construct - no additional tools required.
Very happy with it and adjustable heights - bought for our 18 month old but our 3 year old also loves it.

April 24, 2021
Rated 4 out of 5 stars

We absolutely LOVE the step we bought…

We absolutely LOVE the step we bought for our toddler. It’s great quality abs was super easy to put together. It was a shame we had to wait 6 weeks longer than expected for our item but appreciate this was due to situations out of the control of the company. They kept us informed via email of the delays and it really is the only reason we are giving 4 stars rather than 5. The product really is great and we would definitely order from them again.

April 22, 2021
Rated 1 out of 5 stars

I would give 0 stars if I could- I…

I would give 0 stars if I could- I ordered this product in February and it is now mid April and it still has not arrived!

April 18, 2021
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Reply from Stepup Baby

Thank you for your review although we appreciate you clearly feel let down by us. Your order in February was purchased on a Pre Order with an estimated delivery date of late March. Sadly due to issues, beyond our control, with shipping we will be dispatching a couple of weeks late. All customers that purchased on a Pre Order basis have been kept informed via email and offered a full refund if they chose to cancel. We much hope you're little one will enjoy it once it arrives.

Rated 5 out of 5 stars

Absolutely love our Stepup Baby helper

Absolutely love our Stepup Baby helper. We use it all the time whilst baking dinosaur biscuits, washing hands, prepping vegetables. A great success!
very easy to assemble and very quick delivery. The design is simple and that's why we chose it over other competitors.

March 1, 2021

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