Steve Madden Europe Reviews 1,385

Very high return cost, 10,35 euro

Great choice and auper quick delivery

Preordered shoes on 16th March 24, still no word as to when the order might be arriving. Customer Service said they would email me.......tumbleweed......If I knew preordered items would take this long, I wouldn't have bothered. Company shouldn't be advertising items for preorder if they cant fulfill the order, 3months wait is unacceptable. Never buy from this company again.

I had to send my order back because of problems with the size - and instantly got my money back

Special, fast, one step ahead of others.

Return shipment extremely expensive (international shipment to the Netherlands) and needs to be paid by customer (although it is not stated on the web page)

I have to pay 10€ for the return of shoes?? This is very unprofessional

I think it is ridiculous for a big company as Steve Madden for the customer to be responsible for returning the goods. I paid €21 for this return and that is way too much in my opinion.

Just terrible and I wish I had read these reviews. Can’t get anyone to contact me regarding returning my shoes.
There is an issue with their website trying to return items and they won’t acknowledge it. Can’t send the items back until they are registered apparently

I love love Steve madden shoes. Designs and all. So so Amazing

Sole after 4 weeks broken. looks like someone cut it with a knife. terrible quality.

Fast delivery, product quality is on point! Size and color exactly what u expect from it.
Got 2 pairs of shoes and I love them!

I bought sandals last spring if I remember well, worn literally once - you can see that they look like new from the front, but look at the back…. Pity I cant add pictures here. I don’t know what happened - maybe they damaged during driving the car but imagine how fragile fake leather are they using! 100eur is super expensive for shoes that can be worn once. Very dissapointed.

I have emailed customer service a few times
But i got in 2 days answer so thats good!
The shoes that i orderd came in 3 days!
I got my money back for the first few and that too within 2 days.
Im happy and will order again!

Great website for the trainers I wanted ,very fast delivery.

thank you ! very fast delivery, qualitative products.

Horrendous company to buy from.

Bought my wife a pair of boots that arrived faulty. Attempted to return them but the return label wouldn’t print so attempted to contact via all their listed platforms, e mail, Facebook etc. ignored on everyone.

Eventually went through my bank and got my cash back through them who then contacted SM who all of a sudden replies within a day or two to dispute my claim, my return label suddenly appeared so I retuned my package, they confirmed they received to but still disputed my refund saying the believed the charge was correct, they refused to deal with me only my bank who thankfully agrees with me as I kept a copy of every attempt I made to contact them, receipts, pictures etc all of which SM denies even though you get an auto reply.

Would never ever buy a thing from them probably wouldn’t even take anything for free they are that bad. Their customer service is non existent and if you do buy do it with a card or through pay pal so you have an option to claim back or have some sort of protection.