Stillwhite Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for its user-friendly website and seamless overall experience, making it easy to find and purchase products. Many people appreciate the ability to find their dream items at a fraction of the original cost, highlighting the value and extensive selection available. The process of selling items is also consistently described as straightforward and efficient, with many users successfully selling their products quickly. However, some customers expressed dissatisfaction with the pricing structure, specifically regarding additional fees from payment processors that reduced their expected earnings. A few reviewers also reported issues with product descriptions not matching the actual condition of the item received, leading to disappointment. Additionally, a small number of users found the website's visual layout somewhat overwhelming and challenging to navigate due to the vast amount of options.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers express delight in finding... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

User experience

People report positive experiences with user experience. Customers consistently praise the website for being... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the opportunity to find dresses at reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

Great way to advertise a wedding dress. While mine took a while to sell, when it sold, it sold instantly and to another lovely bride. I love the idea of someone else getting to wear the dress I loved... See more

Rated 5 out of 5 stars

Weddings are expensive and wedding gown prices are through the roof. With Stillwhite, I was able to shop from the privacy of my own home, choose styles and fits of interest to me, and privately messag... See more

Rated 5 out of 5 stars

I have been back and forth for some time with deciding which dress to get. I found the perfect one on Stillwhite. I reached out to the seller and the process was really easy and also, I noted all the... See more

Rated 5 out of 5 stars

Website is easy to navigate it. Has the sellers put all the needed information in order to purchase a dress with confidence. Highly highly recommend this website when searching for a wedding dress. Dr... See more


Company details

  1. Wedding Store

Written by the company

Find your dream dress on the world's largest wedding dress marketplace or sell your wedding dress today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

DREAM dress for great price!

Still White was so easy to use. I got my DREAM dress for over $1,000 off with no blemishes. It was extremely easy to contact the seller and work out payment through PayPal. The only thing I would have changed is having a built-in system to generate the shipping quote instead of the seller doing it manually. It just slowed down the process a little until the store responded but all in all I had no issues and everything moved swiftly.

July 29, 2024
Unprompted review
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Rated 4 out of 5 stars

ex-Bride and future Bride's sustainable bridal dress solution!

It took a few months but I ultimately found a buyer for a brand new dress I posted for sale. Love the ease of creating a post as well as the templatized features. I like how it provides regular performance summaries of your post so that you can decide to adjust any posting details or price to make your post more competitive. I also love that the platform reaches a global audience - I ended up finding a buyer in South Korea and I happened to be traveling there a week after so I had the unique opportunity to deliver the dress in person. I think it's important that the platform offers more payment methods across international markets as PayPal isn't widely accepted in many countries.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid selling your dress through this site

If I could give zero stars I would. I’ve had the worst experience selling my dress through the site, they offer no seller protection. If a buyer decides they want to get a freebie they raise there’s issues through PayPal (still white have no involvement at all) and PayPal can decide the buyer has to send the dress back or get a refund despite no evidence showing any reason for this. Ive lost months of going round in circles with PayPal and lost hundreds through postage and PayPal charges with a dress being sent back to me now, I have no idea what condition in (she could have worn the dress by now)

Still white have THE WORST customer service I’ve ever experienced. They take on average a week to get back to you, no support and no number to call. Avoid!

July 28, 2024
Unprompted review
Stillwhite logo

Reply from Stillwhite

Sorry to hear about your negative experience. Our average, our customer support time is less than 24 hours. In the rare case there’s an issue with a sale, payments made through PayPal are managed through PayPal’s Resolution Center. This is always made clear before making a sale.

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Rated 5 out of 5 stars

100% recommend Stillwhite to sell your…

100% recommend Stillwhite to sell your dress. Although mine went down in views over the weeks, I still managed to get it sold in just under 2 months which is actually unbelievable. I had expected over 6 months to a year.
Felt very safe and messages were emailed as soon as they came through.

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Unintuitive UI and scammers abound

This website needs a major upgrade. The user interface and experience are super confusing, and I work in technology. Additionally, there are many scammers who are flagged as such yet not removed from the platform?? Eventually I was able to sell my dress, but the process was tedious and unclear. If I could do it over again, I would've used a tried and tested platform like Poshmark.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing range and great deals

Super easy to browse and find wedding dresses at a great price.
Communicating with the seller was really easy.
Payment process was a little unclear at first but the help page is very informative.
Got my dream dress for half the retail price.

July 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Great site with minimal fees!

I was very happy with the process of selling my wedding dress on Still White. I wish I boosted my listing from the beginning. I am so happy for person that bought my dress! She was the perfect person for it!

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and Helpful Site

While it took almost a year to sell my dress, Stillwhite as a platform was so easy to use and they offered so many helpful tips. I knew it would take some time to sell as the style was not what most brides now look for. But I was constantly getting updates and tips for repositioning my listing that were very helpful. And the messaging and payment platforms were secure and easy as well. So glad I choose them for my listing!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant platform!

Brilliant platform to introduce your dress to a range of buyers from around the world. Easy to use and seamless messaging set up. Thank you Stillwhite for helping me make some space in my home!

June 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Great concept and easy to use platform

Great concept and easy to use platform. I would highly recommend Stillwhite to any bride looking to buy or sell their dress.

The different filters made it very easy to find matches that met what I was looking for and the details provided in the description for each dress made everything very easy.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful!!!

Omg!!! I love this platform!!! It was a golden opportunity. I was able to find my perfect dress, brand new for an incredible price. Not to mention how easy and fast and safe it was the process payment. Thank you Courtney and thank you StillWhite.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I loved being able to save different list based on my wants, and the ability to get e-mail updates regarding new gowns and price drops. I ended up finding an amazing gown that I am really looking forward to wearing! The purchase process was very simple, and using PayPal made me feel very safe making this purchase.

May 23, 2024
Unprompted review
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Rated 5 out of 5 stars

The best source for a wedding dress!

Stillwhite provides a platform that is great for both sellers and buyers of wedding dresses! I was able to find the perfect dress at an amazing price after many months of searching local stores and other online platforms. I will recommend them highly to anyone in the market for a wedding dress at a reasonable price.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

Zero star

Zero star. You get good exposure for a week then dips and no one sees your ad
They ask for more and more money only for your ad to be buried by the newest ads within days. Customer service is a joke. The app didn't even notify me of the dew people that did respond. Still waiting for a refund. Don't waste your money. Better off going on gumtree of Facebook market

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Positive buying experience

Writing a review because I found other reviews really helpful and reassuring back when I was looking. I would really recommend Still White.

I found my dream dress on Still White and the seller shipped it internationally to me (NZ to UK). Obviously you’re spending a lot of money so I was really nervous putting my faith in the site and the seller but I am SO glad I got my dress through still white. It all went smoothly and my dress arrived just as described. You can keep in contact with the seller, ask questions or for more photos etc.

Just be careful to check shipping costs and import duties/tax and take it into account in your budget if you are buying from abroad!

May 11, 2024
Unprompted review

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