Stillwhite Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for its user-friendly website and seamless overall experience, making it easy to find and purchase products. Many people appreciate the ability to find their dream items at a fraction of the original cost, highlighting the value and extensive selection available. The process of selling items is also consistently described as straightforward and efficient, with many users successfully selling their products quickly. However, some customers expressed dissatisfaction with the pricing structure, specifically regarding additional fees from payment processors that reduced their expected earnings. A few reviewers also reported issues with product descriptions not matching the actual condition of the item received, leading to disappointment. Additionally, a small number of users found the website's visual layout somewhat overwhelming and challenging to navigate due to the vast amount of options.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers express delight in finding... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

User experience

People report positive experiences with user experience. Customers consistently praise the website for being... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the opportunity to find dresses at reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

Great way to advertise a wedding dress. While mine took a while to sell, when it sold, it sold instantly and to another lovely bride. I love the idea of someone else getting to wear the dress I loved... See more

Rated 5 out of 5 stars

Weddings are expensive and wedding gown prices are through the roof. With Stillwhite, I was able to shop from the privacy of my own home, choose styles and fits of interest to me, and privately messag... See more

Rated 5 out of 5 stars

I have been back and forth for some time with deciding which dress to get. I found the perfect one on Stillwhite. I reached out to the seller and the process was really easy and also, I noted all the... See more

Rated 5 out of 5 stars

Website is easy to navigate it. Has the sellers put all the needed information in order to purchase a dress with confidence. Highly highly recommend this website when searching for a wedding dress. Dr... See more


Company details

  1. Wedding Store

Written by the company

Find your dream dress on the world's largest wedding dress marketplace or sell your wedding dress today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really easy to use site

Really easy to use site. I love that you pay a one time fee and not a percentage of your sale. Lots of brides looking for their perfect dress - I’m glad my dress gets to be worn again. It was too perfect to sit in a closet.

December 26, 2024
Unprompted review
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Rated 1 out of 5 stars

Save your money and post on FB Marketplace

Had no luck with selling my dress. Waste of money. As if we didn't spend enough money on our wedding and this dress why not throw away another $35 for a "premium" selling service that isn't premium at all. Plenty of other free options to sell wedding dresses.

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Sellers be warned

As a buyer, great platform. As a seller, awful experience. Forced to sign up to PayPal, got hacked & spam calls from 'paypal', 3 weeks later havn't received any money yet. Paypal holding $ because stillwhite isnt a trusted platform. Stillwhite not able to help, paypal not able to help. Out of pocket for upfront shipping expenses ($250). Buyer received dress weeks ago. Wouldn't recommend it as a seller, awful experience.

November 1, 2024
Unprompted review
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Rated 5 out of 5 stars

JUST CHECK IT OUT FOR YOURSELF!

I couldn’t recommend this site more! I found my DREAM dress by Stella York for a third of the original price! The website makes it super easy to sort by a number of filters such as size, length, color, dress type, neckline, back cutout, height, designer, etc. AND you can select multiple if you’re not sure which is your favorite! There were a few dresses I ended up liking so I reached out to the sellers and they all responded in a timely manner!

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

LOVE this website

Very happy with my experience at stillwhite, I love the idea of reusing wedding dresses. With the measurements I was able to find a dress that I love, fits me well, will need minimal alterations and was well within my budget. Highly recommend this website for wedding dress shopping.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Super Recommend

Found my dream dress and cost only 1/5 of the MRP. And more surprisingly, there is no any alterations needed because the seller and I have exact the same measurements!

October 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Worth every penny to list your dress

I unfortunately had an expensive dress that didn’t arrive in time for my wedding that I needed to sell to attempt to minimize my loss. I probably wouldn’t have sold my dress without this website. My husband had it on ebay and etsy for months and it didn’t sell despite the fact that it was a high value designer dress that had never been worn or altered. My only regret is that I didn’t get it on stillwhite sooner. If I had listed it before my particular dress was discontinued, I probably could’ve made more. The problem was that people were no longer going to try on that style in the shop then research it online since that design was discontinued. Thankfully, I was at least able to make something because a local buyer was able to try to dress on and ended up buying it. This was really the only scenario it would’ve sold. I’m glad it worked out. It is really a win win for the buyer as well because she got a dress that was just as high quality never worn and never altered that she could’ve paid triple the price for in a bridal shop.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous was easy to use

Fabulous was easy to use, had a little trouble getting on to the seller originally but with a little help from stillwhite customer service member I had purchased my dress within 48hrs.

October 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Always the bride, never EVERYTHING ELSE in the UNIVERSE

Stillwhite popped on my radar while I was deciding where to sell a designer wedding dress, I looked at Ebay, Facebook Marketplace, ThredUp and Poshmark, but listing a wedding dress among wedding dresses seemed to make a lot more sense than the inherit sketchiness of FB Marketplace. I appreciated the 8 photograph carousel and the guidance of how to write a description while using the terms and descriptions unique to wedding dresses in particular. I sold my dress in a week, and appreciated the guidance to use the in-app PayPal experience.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ripped off! Don’t use this site!

Ripped off!
Advertisement for dress stated dress was new and unworn.
After I received dress I saw the tag on inside was worn badly and the zip was wrecked. Contacted seller who was not the bride… the bride had worn it and had lied in the advertisement. All this was discovered a few days after I had dress so I have been unable to return it or get refund or take any action for a dress that is apparently to hard to fix (according to local repairs and alterations businesses!)
Have to buy ANOTHER dress now! Livid! What a waste of money and time!
Don’t use this site! It’s nothing but problems!

August 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent

I had a great experience with Stillwhite as a seller. It was easy to list and my dress sold within three weeks.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service

I have paid $50, listed my dress, followed all of Stillwhite's advice including reducing the price of my dress, adding additional photos and including lots of details and waited over 18 months. It has not sold and stillwhite's advice has not helped with anything. They have not offered a refund. I'm not happy with the service that Stillwhite has offered and am unsatisfied.

August 1, 2024
Unprompted review

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