Stirling Timepieces Reviews 

1,188
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often highlighting the watches' robust construction and stylish design. Many people appreciate the excellent customer service, noting the helpfulness and responsiveness of the team throughout the entire process, from design to delivery. Reviewers also frequently mention the remarkably fast delivery service, with orders often arriving quickly and well-packaged. However, some customers also noted issues with product functionality, such as watches not keeping accurate time or having defective components like crowns and minute hands. A few other people also felt that the quality of some watches, including the lume performance and bezel alignment, did not meet their expectations for a premium product.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality, design, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many watches are well-made, durable, and have an... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the incredibly... See more

Service

Customers had positive experiences with service, often highlighting prompt replies, excellent delivery times,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, an absolute quality bit of kit. I bought the Durrant GMT in steel back in the summer and, whilst it’s a big watch for big arms, which I don’t particularly have, it looks great and can take... See more

Rated 5 out of 5 stars

Stirling timepieces do set the standard for quality and assurance. I ordered the steel Durant and was not disappointed with the quality and passion put into the instrument. The speed my order came was... See more

Rated 5 out of 5 stars

A special order watch - the design altered for our specific requirements. Great communication from Stirling throughout the design, build, delivery and follow up phases. The watch looks and feels very... See more

Rated 5 out of 5 stars

Amazing product and amazing customer service. The website is also clean and easy to manipulate. Lucky enough to find this company while looking for a quality watch for work. What I found was a company... See more


Company details

  1. Watch Store

About Stirling Timepieces

Written by the company

  • British Handcrafted Timepieces

  • Owned & Operated by a Serving Soldier

  • Supporting Military Charities With Each Sale

    VISIT OUR WEBSITE CONTACT US

  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 24 hours

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    4.7

    All reviews

    (1,188)

    386 reviews in the last 12 months

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    Rated 5 out of 5 stars

    I am extremely impressed and happy with…

    I am extremely impressed and happy with my recent purchase. The customer service team were very responsive and even sized my black steel bracelet for my new watch and fitted this based on my wrist measurements prior to the watch being dispatched to me. I went for the Jarvis model with the extra item black metal strap and it looks superb. The build quality and weight in the hand of the watch are also bang on. This watch will sit very proudly in my watch collection.

    February 16, 2026
    Rated 5 out of 5 stars

    High Quality Timepiece

    I ordered the Automatic Upham Arctic White a few months ago, and it has swiftly become my daily wear. The watch is beautiful, durable, accurate, and has a commanding weight. I admire how visible the face is in low light conditions as well. As a veteran, I appreciate everything Stirling does for the Armed Forces, and will certainly be looking to add another timepiece to my collection soon!

    January 10, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Stirling Timepieces is the next best up…

    Stirling Timepieces is the next best up and coming watchmaker. I am apart of a small LEO unit and have gifted each one of my team members the Durrant watch. We use it on our day to day operations. It is durable, can take multiple knocks, and during the briefing, we can all sync up simultaneously. I’ve ordered the arctic steel, Durrant steel and the Durrant black/white. All look exceptionally sharp, with the Durrant Steel being my favorite…highly recommend.

    January 29, 2026
    Rated 5 out of 5 stars

    Stirling Timepieces

    Excellent customer advice and support.
    Super fast delivery. Very safely packaged.
    This is an absolutely superb quality timepiece. Not only does it look fantastic on the wrist, it is extremely durable too.
    I can highly recommended Stirling Timepieces.

    January 21, 2026
    Rated 5 out of 5 stars

    Stirling Timepieces are great and my…

    Stirling Timepieces are great and my purchase couldn't have gone better. As a US combat veteran, I appreciate the story and what the company stands for. Shipping was lightning fast from the UK, and the watch is well built and beautiful. The presentation is amazing, and I love the look of the watch. I will be purchasing more watches in the future.

    January 29, 2026
    Rated 5 out of 5 stars

    Bada** watch!

    Beautiful watch and superb quality. It has become my new workhorse in place of my Garmin which I used to wear all the time. This affordable price gives me the peace of mind when I'm wearing it working and still carries a look that can pass off as a dress up watch when needed. GMT is also a nice touch when you work overseas.

    January 21, 2026
    Rated 5 out of 5 stars

    Top tier service

    Custom watch was delivered within the timeframe given. The quality and craftsmanship of the watch itself is far above what you would expect for a watch at this price point and the presentation was top tier.

    January 23, 2026
    Rated 4 out of 5 stars

    Handsome watch but…

    I have had my Stirling automatic for 18 months. The Good-band is awesome. The face is handsome. The Bad-Illumination in darkness is HORRIBLE (I am on a SAR team and this is important). The date is so small I just use my phone. I gains about 1 min/month

    February 12, 2026
    Unprompted review
    Rated 2 out of 5 stars

    Purchased a Black Durant with extras…

    Purchased a Black Durant with extras bring my cost to around $800. After a week of wear while at work as a police officer. The watch completely stopped working, no movement on the hands and a loud rattling come inside the case. First attempt to contact customer service was met with no response. Second attempt to contact customer service, I was told to wind the watch with sounded weird but ok, I tired it with no change in the issue. The results were then emailed to customer service as now, they want a video to show what the issue is. Now that they know that what I’m saying is true they agree to fix it. But wait, I’m responsible for paying $75 to have the watch sent back to fix the $800 watch that I wore for a week. Several watch repair places/dealers are in my area but the website clearly states if any person removes the case other then Stirling, the warranty is void. Absolutely ridiculous, go with a Sangin.

    February 12, 2026
    Unprompted review
    Stirling Timepieces logo

    Reply from Stirling Timepieces

    We’re really sorry to hear about your experience, and it seems there may have been some misunderstanding around our policy, so we’d like to clarify.

    The $75 shipping and assessment fee is not a definite or automatic charge. We initially offer free shipping and assessment under the warranty; however, this fee may apply if a watch is returned to us at our expense and the issue is later found to be outside of warranty coverage (for example, accidental damage or no manufacturing fault), and you then decide not to proceed with a paid repair. In that case, we would not be able to cover these costs, which is why we outline this policy upfront to avoid any surprises.

    This is a standard approach across the industry, and many brands charge shipping regardless of warranty coverage. We initially cover these costs as a courtesy and only pass them on in the specific circumstances outlined above.

    Requesting a short video is also part of our standard troubleshooting process. In many cases, issues can be diagnosed and resolved without needing to send the watch to us, and this helps us determine the best next steps quickly and fairly. It’s never intended to question a customer’s honesty, just to ensure we follow a consistent process for everyone.

    After reviewing your video, we agreed to have the watch returned for assessment, and we remain committed to resolving this for you.

    We’d also like to clarify that we responded to all emails received on the same day. If any of our replies weren’t received, it’s possible they were filtered into a spam or junk folder, and we’re very happy to resend them.

    We’ve reached out via email to clarify the situation and would really appreciate the opportunity to assess the watch and help resolve this for you as quickly as possible.

    Rated 5 out of 5 stars

    Terrible delivery but a great watch.

    Before I start this review for my Stirling Upham steel watch, I want to give a shout out to Holly from Stirling Watches Customer Service. When you buy a watch online, you want it to arrive safely and this of course means you have to use a delivery company. In this case it was DHL. If I was giving them a review regarding their communication skills and the late arrival of my watch, it wouldn’t even register a one star. However, throughout the process Holly, on my behalf, contacted DHL on numerous occasions trying to make sure that the order would be delivered safely. She was always clear as to what she was going to do,she followed it up with texts,emails and phone calls to kept me up to date and informed . We often give Customer Service a hard time but in this case Holly and Stirling Watches did a fantastic job.

    Now onto the watch itself ,the watch face is clear and has really good luminance . The metal strap, once you have sorted sizing, is comfortable and sits well on the wrist. The brushed bezel and polished case are well finished and overall this seems like it’s going to be a functional and hard wearing field watch. If I had one small criticism of a watch, which has a thickness of 13 mm and a diameter of 42 mm, it would be that it’s slightly heavy on the wrist but this is something which I’m sure I will get used to. Overall the watch it is well worth the asking price and a great addition to my watch collection.

    February 11, 2026
    Unprompted review
    Rated 5 out of 5 stars

    The watches are what made my experience…

    The watches are what made my experience great! The production folks and staff are what make it beyond great! My Green Beret Foundation Durant is a growing favorite in my collection and it runs like a champ. Yall crushed it with that collaboration. I just got the Burtons in and they are classic field watches. The leather straps are nice but the nylon is really comfortable, more so than the Zulu in my opinion. The Bronze looks great with the Green nylon strap. The Arctic face is super simple and easy to read day and night. Again yall are amazing and your products reflect that.
    De Oppresso Liber

    February 10, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Because I had purchased the wrong style…

    Because I had purchased the wrong style for my son at his retirement I was concerned that it would be a problem to exchange. None what-so-ever! I have honored him for his service in a way that will bring him memories of a special time in his life and those he shared that time with. They are family! Thank you for making that possible.

    January 20, 2026
    Rated 5 out of 5 stars

    Very pleased

    Great presentation for the unboxing. Absolutely love how quickly it arrived from the UK. The watch is perfect.

    January 26, 2026

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