Stitch Fix UK Reviews 4,756

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... See more

Rated 5 out of 5 stars

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... See more

Company replied

Rated 4 out of 5 stars

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... See more

Company replied

Rated 3 out of 5 stars

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


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4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 2 out of 5 stars

Mixed … I said I didn’t like green but there…

I said I didn’t like green but there were two green items in the box
Sorry but I put the box on hold.

April 28, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Lesley, we’re sorry to hear you're unhappy and felt as though your request had been ignored. Thank you for taking the time to explain your experience. We'd like to try again if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

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Rated 5 out of 5 stars

Loved my parcel this time great clothes…

Loved my parcel this time great clothes from some of my favourite makes, looking forward to my next delivery.

April 28, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and we look forward to styling you again soon!

-Stitch Fix

Rated 3 out of 5 stars

I was disappointed with my last fix

I was disappointed with my last fix. I don’t feel the stylist really understood my style and didn’t take that much notice of my requests, only partly. I liked 2 items from the original selection and nothing they selected to make up to 5 items. I’d stuck to the same stylist as before to give someone a chance to get to know my style. Also some items from the original options were way above the price range I’d selected

April 27, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your first couple of Fixes. It can sometimes take us a time or two to get to know you, and we hope we get the chance to get your Fixes right in the future.

-Stitch Fix

Rated 2 out of 5 stars

Not really listened to

I don't feel like the stylist listened to me. For example when I rejected some shoes on the basis that they were too expensive they added shoes that cost £30 more to my fix. Really strange. This sort of thing has happened a couple of times now so won't be using them again. Ended up spending £10 on nothing as sending everything back.

April 30, 2023
Unprompted review
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Reply from Stitch Fix UK

We apologise for any disappointment, Vicky! We're always looking for new opportunities to better serve our clients and this includes having more options for cheaper price points. We'll be sure to pass this feedback along!

-Stitch Fix

Rated 3 out of 5 stars

Love the concept but often failed to deliver

Let me be clear, I really like what Stichfix are doing and the problem they are trying to solve however I do feel things are poorly executed.

Firstly, the amount of questions you're asked and potential outfit combinations shown to get a feel for your clothing likes/ dislikes and what you're trying to achieve is great however even though I completed this and fedback/ gave notes I never felt like the next stitch had improved.

After a few stitches and realising I was only liking 1-2 products per fix, I decided it wasn't worth it for me to continue any more, which is a shame!

As feedback, I'd love to know more about the stylists rather than them being anonymous, as that makes me worry that perhaps there's a reason for this such as them being overworked/ low skilled. I'd like direct conversations with them and to learn about their background and experience to help me choose the right one? I'd also like more brands and the ability to see clothing choices on a model for all examples when asked to rate items.

It'd also be great to send them a few shots of what I like to wear or links too. Even though I had months and endless boxes, I never felt things were going ijn the right direction for me - but thanks team Stitchfix.

May 1, 2023
Unprompted review
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Reply from Stitch Fix UK

We apologise for any disappointment, Mikkie. We're always looking for new opportunities to better serve our clients and we'll be sure to pass this feedback along!

-Stitch Fix

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Rated 5 out of 5 stars

I've used Stitch Fix a couple of times…

I've used Stitch Fix a couple of times and have had a very positive experience. The selected items have been excellent, and from some not-so-common brands, which I like. Prices are very competitive. Overall, a 5 star experience and service.

May 1, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that Mark :)

-Stitch Fix

Rated 4 out of 5 stars

The clothes are pretty much always my…

The clothes are pretty much always my style and my size. I have noticed the prices creeping up though....

May 1, 2023
Unprompted review
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Reply from Stitch Fix UK

were happy to hear the items are your style and size Jeni. As for the prices, we do our best to keep prices within your set preferences, so be sure to let your stylist know if you want to stick to a specific price!

-Stitch Fix

Rated 5 out of 5 stars

This is a great service delivered some…

This is a great service delivered some excellent fixes and they are very accepting if you don’t like something I need to return.

April 28, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear this feedback Alex!

-Stitch Fix

Rated 5 out of 5 stars

A great way to get a more adventurous…

A great way to get a more adventurous wardrobe without the effort. I have now ordered 4 fixes and kept the majority of it. The best thing was getting things i wouldn't normally try, a pink blazer for example which has since became a workplace staple! The customer service is also very prompt and very clear.

May 1, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and we're also glad our team were able to help too!

-Stitch Fix

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Rated 3 out of 5 stars

I’ve been using SF for over 12 months…

I’ve been using SF for over 12 months and to have been pretty happy with it. On occasion they send some cool stuff. Majority of the time it is a good alternative to heading into town and walking around the shops.
The most recent fix has annoyed me to the point of trying elsewhere as they have sent the same brand t shirt in the same incorrect size 3 times. I even asked them not to this time at the preview. Not worth a £10 styling fee to knowingly send the wrong stuff.

April 28, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Charlie, we’re sorry to hear you're unhappy and you've had an issue with that style/item. Thank you for taking the time to explain your experience. We'd like to look into the cause of the issue so please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

Good selection of clothes

Good selection of clothes. Complemented many times about my jumpsuit. I would like one or two items that up the game in future extra ritzy!! Overall I love getting the box…it’s like a present.

April 21, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and be sure to request what you'd like in your notes!

-Stitch Fix

Rated 2 out of 5 stars

A safe selection of clothing

I’ve had a subscription for several
Months and have received several “fixes”. In the past, I’ve been very happy and really had to narrow down my selections rather than it being an obvious choice what to keep. This shipment didn’t feel very personalised as it didn’t contain anything that was specifically requested in my notes ahead of the shipment. Also, everything was quite safe and therefore not unique and quite frankly a bit boring. I feel like I could have quite easily found everything in the shops myself. Thinking about cancelling my subscription

April 28, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Jenny,

Your Stylist should always be taking your requests and style preferences into account, and we're sorry that wasn't the case with your latest Fix. We'd love another chance to style you so please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

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Rated 5 out of 5 stars

There's always something amazing in the box!

I received my box of clothes on the specified date. I always get really excited as there's always something amazing in the box that I would never have thought to have chosen myself. This time I loved all of the 5 pieces and because I kept all of the clothes I saved myself over £100 off the retail prices

April 29, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and we're glad the buy-all discount helped out too!

-Stitch Fix

Rated 4 out of 5 stars

4 th fix …

I have just recieved my 4 th lovely fix ! A couple of things I wouldn’t have chosen but pleasantly surprised when I tried it on . The fit on all my items has been perfect .however when I previewed my fix there was a couple of items I didn’t like but some I loved . I was disappointed that they changed the whole fix rather than just the items I rejected . Was so looking forward to trying the jeans that was originally on fix .

April 22, 2023
Unprompted review
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Reply from Stitch Fix UK

We're sorry to hear about the preview. When you get your items in the preview, you'll need to make your selection and then submit them to lock in your choices. Feel free to send an email to hello@stitchfix.co.uk and we can see if those previous items can be identified for a future Fix!

-Stitch Fix

Rated 5 out of 5 stars

Great service

Great service from Stitch Fix who did more than was needed when I received my last ‘fix’ of clothes. Thank you.

April 28, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that Mike

-Stitch Fix

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Rated 2 out of 5 stars

Faulty shirt

Clothes could not have been more not me, shirt had a fault and should not have been sent , shoes had a big price tag for what they are.

April 20, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix, Terry. It can take us a bit of time to understand your look, and we'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 4 out of 5 stars

I’ve been using stitch fix for a little…

I’ve been using stitch fix for a little while now. They are getting about 80% of the fixes right. But I’m now getting annoyed that they ignore my instructions not to send certain items. They also seem to be ramping up the pricing structure.
Not sure if I will be with them much longer.

April 22, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Adrienne,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case. We'd like to try again and also understand where we fell short, so please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

All 5 items were great

All 5 items were great, I had to keep them. Great fit, beautiful colour&texture.
I am hap0y with my Stitch Fix.

April 26, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We hope you enjoy those items!

-Stitch Fix

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