Stitch Fix UK Reviews 4,756

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... See more

Rated 5 out of 5 stars

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... See more

Company replied

Rated 4 out of 5 stars

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... See more

Company replied

Rated 3 out of 5 stars

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


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4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Stitch Fix great quality clothes! with well…

Stitch Fix have provided me with well fitting clothes that work together, which I would not have put together myself. The clothes mix and match each other, getting value for money. They are easy to return in the prepaid box.
Thank you!

April 3, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear that Gina :)

-Stitch Fix

Rated 3 out of 5 stars

Flattering jumpsuit

Really like the jumpsuit, it is very flattering.
I thought the other choices were a little frumpy and on the big side. I have narrow shoulders, so some tops look too big, even though I'm a 14 on the bottom

April 20, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix, Linda. Thw feedback left in your checkout will help your stylist get this right in the future but please send an email to hello@stitchfix.co.uk if you'd like to have a chat too.

-Stitch Fix

Rated 5 out of 5 stars

Made me get clothes I would never try…

Made me get clothes I would never try at a shop. Really happy with the quality and style of the items.

April 20, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that and we hope you enjoy wearing your items!

-Stitch Fix

Rated 5 out of 5 stars

Excellent quality clothing

Excellent quality clothing, the best customer service I have ever received, fab concept, nothing to lose by signing up! Love logging on every day to choose my style! 5 Star!

April 20, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great feedback to hear Kelly!

-Stitch Fix

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Rated 5 out of 5 stars

Lots of lovely items

Lots of lovely items, well suited to my tastes. All great quality.

I would seldom ever buy evey item as the items all tend to be over £40 and therefore a little expensive for me to buy everything i'm afraid.

April 15, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear you loved the item and we hope you're able to keep more of them in the future. Note that if all 5 items are purchased, you'll get 20% off too!

-Stitch Fix

Rated 5 out of 5 stars

Fab hassle-free personal stylist

I’ve received 2 fixes now and I loved both parcels. I found a few pieces in each that I liked a lot and I get compliments on all these items! The rest of the pieces were also great ideas as I asked them to suggest new styles. I never bought the full box due to not wanting to spend that amount of money but to be fair, with the 20% discount and the refund of the stylist’s fee, it would have been a bargain for 5 pieces of clothing.
I like that you can give feedback and it’s actively taken onboard. I asked for warmer clothes, long sleeves, as I live in Scotland and our summers aren’t that warm, and they did provide me with a few items matching those criteria and idea to match them to any style.
I also like that I can rate styles every day on the app and I definitely feel like the clothes are generally my style or something new I’m open to try. The sizes are usually a great fit too, which was one of my worries.
There have been times when I struggled to book my next parcel due to being fewer stylists available but I’ve now subscribed to the automatic shipment every 4 weeks so I’m excited to receive my next one soon!

April 13, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really happy to hear this feedback from you Marion and we look forward to styling you again some time soon!

-Stitch Fix

Rated 5 out of 5 stars

The stylist seems to have got my…

The stylist seems to have got my fashion sense and I loved all the items

April 20, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that and we hope you were able to keep some of those items too!

-Stitch Fix

Rated 2 out of 5 stars

I have tried Stitch Fix for around a year

I have tried Stitch Fix for around a year or so and liked the idea of being introduced to new styles I would not have normally tried. However, the pieces are pretty expensive for what you get. I also don't feel like my profile tastes are taken into account very much. I see all sorts of cute clothes in the ads that I would love, but my stylist recommendations seem to be dowdy, beige, navy, mumsy, and ENDLESS jeans.
I'm UK size 18 which is the largest size they go to last time I checked. it might be that they can't source the good stuff for my size (shame) or the stylist is making assumptions of what a woman of my age and size might want to wear and are getting it wrong.

April 19, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience and we always want to make sure your preferences are being paid attention to when we style you. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

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Rated 5 out of 5 stars

I think these guys have got me to a T

I think these guys have got me to a T. I’m never disappointed with my selection and the quality of the items is of a very high standard.

April 8, 2023
Unprompted review
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Reply from Stitch Fix UK

It's great to hear that feedback and we hope you've kept some great items!

-Stitch Fix

Rated 2 out of 5 stars

So disappointed with my Fix

So disappointed with my Fix. I was sent some winter outfits and items not suited to my wardrobe.
So discouraged that I didn’t try any of it on and have returned my order.
My initial experience of Stitch Fix was glowing and you sent some great fixes. However recent deliveries have been disappointing.
I will be cancelling my account as there is no point ordering.

April 4, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there, we’re sorry to hear you've been unhappy with your most recent Fixes. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

Great stylist

I had the same stylist, Claudia who really looks at my profile and reads and comes up trumps. I have the most gorgeous Only coatigan in my favourite colour and it fits a treat.
So easy too to return unwanted items - just so delighted my daughter introduced me to Stitch fix nearly 2 years ago now.

April 14, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really glad to hear you've had some great items and we appreciate your daughter introducing you to us!

-Stitch Fix

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Rated 5 out of 5 stars

So easy to use

So easy to use. Fast delivery. Clothes are high quality and they listen to what you say. Love them.

April 15, 2023
Unprompted review
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Reply from Stitch Fix UK

Its great to hear that Rachael!

-Stitch Fix

Rated 5 out of 5 stars

Great personal styling.

The personal stylist really listened to what I needed and my style preferences.

April 13, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really happy to hear that Andrew!

-Stitch Fix

Rated 2 out of 5 stars

Uninspiring choices

Uninspiring choices. A black skirt, same blouses in a different colour. My notes just don't seem to be read. There were red trousers which I loved on preview, but they weren't in the box.

March 31, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Sarah,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your Fix. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk and we can also look for those red trousers for you. We hope to hear from you soon!

-Stitch Fix

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Rated 1 out of 5 stars

Disappointing experience

I got the box the first time, hated it. Emailed customer services and I’ll be honest they were understanding. They added a £10 credit to my account which I was very grateful about and they shipped another box out without an added cost. When the second box came, I wasn’t too keen on it so sent all items back. Did not hear a word from them after that (excluding promotional emails that come through a lot more frequently than I’d like). It’s been a few months now since I last ordered the box. Went back on my account and that £10 credit has disappeared. Very disappointed. They pick things out from stock they already have so it isn’t really personalised to you, hence why you’ll get odd bits and bobs that don’t suit your style at all. Wouldn’t recommend. Don’t waste your money

April 16, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix. It can take us a bit of time to understand your look/style and the feedback we get on your items helps shape this as time goes on. As for the £10, this applied to the 2nd Fix and the styling charge doesn't carry over if no items are kept.

Pleae do feel free to reach back out if you'd like to try again and we'd like to get things on the right track.

-Stitch Fix

Rated 2 out of 5 stars

I would prefer the fix included a full…

I would prefer the fix included a full outfit rather than just individual pieces. I don't think this service suits me.

April 14, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix. It can take us a bit of time to understand your look, and we'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 3 out of 5 stars

Disappointing

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of playing around with their "would you wear this" application. However, the boxes were disappointing. I'm not convinced my shopper checked my preferences as I clearly stated what I don't like but received just that. The items are also quite expensive for what they are.

April 14, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Kristina,

Your Stylist should always be taking your style, fit and sizing preferences into account, and we're sorry that wasn't the case with your first couple of Fixes. It can sometimes take us a time or two to get to know you, and we hope we get the chance to get your Fixes right in the future.

-Stitch Fix

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