stoneglowcandles.co.uk Reviews 

The wrong order was sent to me, however it was dealt with very quickly by Adelina. As a gesture of good will, she told me to keep the candles I’d been sent by mistake and arranged for my own order to be delivered. It arrived the next day.

My Stoneglow order arrived damaged so i reported it online . Adelina from customer service responded promptly with an apology on behalf of the courier and arranged to send out a replacement product straight away .
Excellent customer service , thank you

Good quality products and amazing scents. Delivery is reasonable.

Bought sea salt citrus candle and unfortunately no scent came off candle.
Sent email to company to complain and they advised me to complete complaint form rather than my first option. On completing this received email back saying I had used candle too much and there wasn’t much left. I stated that reason for this was to try and get some sort of scent from it, unfortunately I was advised to return product to shop, this is some 72 miles away and isn’t going to happen
Would not advise buying this product.

Easy to use website, order arrived quickly, products are great

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was quickly and efficiently resolved by Adelina who promptly sent me a replacement. This kind of service is exemplary and tells you it’s a quality company who cares about its customers. Will definitely buy from here again. I also bought a room spray which is again great quality, good clean scent and excellent value for money.

I ordered a gift for my sister-in-law but she never received the item. Contacted Adelina and she was so helpful and sent out another gift without delay using a different courier and my sister in law then received her birthday gift 😊 Fantastic customer service and would highly recommend. I’ve used this company before for other gifts.

Lovely scent that permeates the whole room

This week I bought a 'bundle of diffusers' without boxes etc on offer for £30.
What a beautiful bundle I received, one being my favourite smell and three more to try.
A fantastic offer.
It came nicely packed and extremely quickly.
What a joy to receive. Thank you.

I’ve ordered a few products in the past. All have arrived promptly + well packaged.
I love the variety of fragrances + find them to be far longer lasting than any other makes I’ve tried.

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as confirmed by Royal Mail’s delivery confirmation email only it wasn’t as confirmed by my security camera, nowhere to be seen. I informed Stoneglow and Adeline quickly took control, 6 hours later it was delivered by Parcel Force! The speed of Customer Service’s response was amazing, they set a standard other companies fail to meet. Thank you Stoneglow and particularly thank you to Adelina.

Good service and great product fair prices. Used to purchase ESPA but the quality declined and cost is high. Then I found Stoneglow !

These are beautiful candles with a lovely scent. Purchased the ceramic keepsake and the wax melts. Recommend.

A beautiful clean burning candle with a lovely scent.
I have had these candles before and they never disappoint.
I did have an issue with a broken candle on delivery.
Adelina responded to my email straight away and arranged a replacement immediately. Great customer service.Thank you

My delivery issue was fixed in minutes. Thanks for Adelina being so helpful 🙂

Lovely fragrances. Well packaged and arrived on time. Great products and fantastic discounts

I decided to order some candles for myself but I have been left extremely disappointed. The first one I tried wouldn’t light because the wick was covered in wax. So after removing some of the wax it eventually lit but the flame was so small it only lasted less than a minute. I’ve been in touch with the company who asked for photos which I sent, now though I am receiving no response to my messages. What is also disappointing is that half of the candles in the box have a tiny wick or the wick is covered in wax. I won’t be ordering anything from Stoneglow again.

Good range of products
Delivery quite slow - took a week and they use Evri who aren't overly reliable
Far too many marketing emails - I have received 31 in the last 8 days!

Excellent customer service! The team went above and beyond by providing a complimentary gift wrap for our colleague’s retirement gift. Such a thoughtful touch and truly appreciated. Highly recommended!