stonehillshair.co.uk Reviews 101

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Rated 5 out of 5 stars

I cannot recommend stonehills enough. From the minute you walk in the door you are treated like part of the family. Andy has been my hairdresser from the start and honestly that man is a saint and an... See more

Company replied

Rated 5 out of 5 stars

Used this salon for many years now, great helpful team that makes the experience extremely personal, where they take time over your hair, and explain every stage and the products used. There trainin... See more

Company replied

Company details

  1. Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


Contact info

4.8

Excellent

TrustScore 5 out of 5

101 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Just Perfect!!

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low lights, and depth) for me, no matter the season of life!! Perfect haircut, being ever so exact with each strand of hair! Can't get any better than "PERECT". My heart smiles!! Thank you Michael!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company, would highly recommend. Great communication and very quick delivery. Will definitely use again!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great - good selection of products- helpful and posted out right away - recieved next day. Would love if they had a customer loyalty discount code scheme - Would definitely buy again.

January 2, 2026
Rated 5 out of 5 stars

Good hair product

Good hair product. If you want quality then this company is for You. I'll be definitely looking into buying some nice extra hair things 🙂

December 28, 2025
Rated 5 out of 5 stars

Excellent customer service

There was a slight mix up with my order however on contacting Stonehills this was very swiftly resolved ( thankyou!). Very impressed with their customer service & would definitely purchase from them again.

November 25, 2025
Rated 1 out of 5 stars

Still not received my order

Still not received my order

December 1, 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Hi Neil,

Thank you for taking the time to leave feedback — we’re sorry to hear you feel disappointed.

We have checked your order (placed on 1st December) and can see it was successfully delivered on 8th December at 14:43, with proof of delivery and a photo provided by Royal Mail. We’ve just sent you an email with all of the delivery details, including the tracking link.

Of course, if you haven’t received the parcel personally, we’re here to help. Please reply to our email so we can resolve this quickly for you.

We always recommend getting in touch if there are any concerns with delivery — our customer care team is easily reachable and always happy to assist.

Best regards,
Stonehills Hair

Rated 5 out of 5 stars

Amazing salon and a very good shopping…

Amazing salon and a very good shopping experience. Packages and products came in brand new condition they also provided free luxury samples. Yes I would reccomend this company. And I will be shopping here for my hair care from now on. Super fast next day delivery too 🙌

October 27, 2025

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