Stone Lain Reviews 

463
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exquisite quality of the stoneware, stating that the items look wonderful on their dining tables. Shoppers also highly appreciate the exceptionally secure packaging that prevents shipping damage and the fast delivery service that brings orders safely to their front doors. Some reviewers were not happy with minor flaws, noting that regular silverware leaves visible gray marks on the surfaces of the dishes during meals. A few consumers also mentioned encountering occasional surface scratches, unexpected blemishes, or color descriptions that did not match their personal expectations.

What people talk about most

Product

Consumers find satisfaction in the stoneware, praising the beautiful designs, high quality, and secure... See more

Quality

Customers had positive experiences with quality, expressing delight over the beautiful, exquisite stoneware... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Order

Users describe positive interactions with order, highlighting that it is easy to place purchases online and... See more

Customer service

People report positive experiences with customer service, noting that agents respond very quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more

Rated 5 out of 5 stars

Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more

Rated 5 out of 5 stars

I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more

Rated 5 out of 5 stars

For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(463)

101 reviews in the last 12 months

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Rated 3 out of 5 stars

Easily Scratch with utensils.

The dishes arrived in perfect condition. No damage. Great looking set.
One issue had I known prior to purchasing is the dishes scratch easily. Tried to remove the scratches according to instructions listed on the website but to no avail.

September 14, 2025
Rated 4 out of 5 stars

I absolutely love this pattern

I absolutely love this pattern. The sage green with brown speckles was just what I was looking for. It seems as if it is well made. The reason for the four stars is because the rims are not glazed. Every time you pick one up you can feel the roughness in your hand. I have no idea why they would have done this. It’s not a nice feeling or sound. My hope is that over time those rough edges will smooth down from the use.

September 9, 2025
Rated 5 out of 5 stars

Beautiful set

Considering all the dinnerware shipped..not a single one broken or chipped. Very happy with it. Durable and beautiful set.

September 7, 2025
Rated 5 out of 5 stars

Dishware came on time and looks…

Dishware came on time and looks beautiful. Mostly in good condition, with the exception of two plates that arrived broken (like the package had been dropped at some point) - but then I emailed customer support and the issue was resolved incredibly quickly within just a few days. Very happy with both the product and customer support.

September 2, 2025
Rated 5 out of 5 stars

Great Customer Service

I was looking for some salad plates to augment my set and couldn’t find any. I contacted the customer support team and they helped me to get some. There was some confusion with the order but the team managed to resolve the issue and send the correct items quickly. I’m very happy with the results and the team.

August 18, 2025
Rated 3 out of 5 stars

Great selection

Great selection , beautiful pieces
Delivery sucks with this company , you never get an update they take forever to ship. And at times you don’t know their shipping carrier. Then one your product just shows up!!

July 23, 2025
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Reply from Stone Lain

Hi,
thank you for your review. We have shared your feedback with our team and will work on improving the communication regarding the delivery and shipping timeframe.
Have a good day

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