Storage 4U Reviews 

67
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TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I normally don’t write reviews but with how this storage place has been I like to give customers a heads up. We had our box trailer stolen from their property. For a few months everything was going go... See more

Rated 1 out of 5 stars

The receptionist was really unhelpful! He gave me bad service all the time ! Plus the storage was expensive! And they told me one price and the change the price later ! I'm not gonna recommend those s... See more

Company replied

Rated 1 out of 5 stars

Someone first tried to steal my RV, they cut off the lock but did not know how to raise it up and simply backed into it, bending the scissor stands. They couldn't hook it up so they vandalized it to... See more

Company replied

Rated 1 out of 5 stars

Pro Gloria has always been very nice Con: price increase has been ridiculous. I have auto pay and was locked out of my unit. trying to find another place for storage.

Company replied

Company details

  1. Business Services

Information provided by various external sources

Storage 4U is a personal storage leader that has remained small and personable throughout almost 25 years of operation. We got our start in 1993, and since then have remained intimately involved with the daily operations of each and every one of our storage units. We remain family owned and operated and strive to serve all of our customers in a professional, expeditious, and courteous manner with all the storage solutions that they need.


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1.2

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TrustScore 1 out of 5

67 reviews

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1.2

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(67)

1 review in the last 12 months

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Rated 1 out of 5 stars

Very disappointed

I normally don’t write reviews but with how this storage place has been I like to give customers a heads up. We had our box trailer stolen from their property. For a few months everything was going good in till I showed up on Monday, June 27 to find out my trailer has been stolen when I talk to the office they told me the gate was broken on June 23 and some other customers already reported that their trailer had been broken in to. I’m not upset that our trailer was stolen it can happen anywhere I’m more upset that an e-mail wasn’t sent out to let all their customers know to come to check their property after they had a couple of reports of trailers broken into also this property closes at 7 pm so when their cameras see a truck coming in after 7 pm and taking a trailer after 7 pm to them that was no red flag? The only thing the trailer storage would do to help us out for having our trailer stolen from their gated property with cameras is referred the June payment of $119 and they will only refund me if I sign a paper saying I won't post anything

June 27, 2022
Unprompted review
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Rated 5 out of 5 stars

We have been doing business with …

We have been doing business with Storage 4U for over 10 years. Always courteous.

May 6, 2017
Unprompted review
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Reply from Storage 4U

Steve,

Thank you for storing with us for 10+ years, we appreciate your business with us. We hope that you continue to be satisfied.

Kindly,
Tara L. Longwell
210-590-7309

Rated 4 out of 5 stars

No friction, excellent treatment!

No friction, actually, just a wish that someone could oversee the unit for rodents, roaches, and other critters. Excellent treatment!

May 2, 2017
Unprompted review
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Reply from Storage 4U

Molly,

I am sorry to hear about your displeasure. We have pest control spray our property quarterly, but if you have any specific needs pertaining to your unit please come down to our office so we can help you personally. Thank you for your review.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Customer service and Chelsea the manager …

Customer service completely white glove and Chelsea the manager is unbelievable! I can't imagine going anywhere else, and frankly it's the best storage unit in all of Bexar County
This is the Epitome of the three rules of business -good, fast and cheap which does not happen ever and in all three.
You're looking for a fantastic unit and great value look no further. This statement is completely innocuous and I am just a customer .

April 29, 2017
Unprompted review
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Reply from Storage 4U

Dana,

Thank you for such an outstanding review. I am thrilled to hear how you feel for our storage facilities. Your review is greatly appreciated, and I am so glad that you have chosen Storage 4U.

Kindly,
Tara L. Longwell
210-590-7309

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Rated 5 out of 5 stars

Excellent facility

Excellent facility, great management - quick to reply, easy to work with. Overall, very pleased.

April 28, 2017
Unprompted review
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Reply from Storage 4U

Brian,

Thank you for your review. I am so happy to hear that you have been pleased with our business.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Friendly

Friendly, fast and many options

April 26, 2017
Unprompted review
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Reply from Storage 4U

Dave,

Thank you for your review. I'm glad we were able to give you great service.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

This is the fourth time I have used …

This is the fourth time I have used storage4u over more than a decade. The total time I have had my things at their storage probably adds up to almost 5 years of time. Everything has been fine each time. The units were clean, the site secure, the management pleasant and helpful. I just signed up for a unit to store my things over this summer. I looked at a couple places that were a bit cheaper but decided not to take a chance on the unknown. I can recommend storage4u without reservation.

April 22, 2017
Unprompted review
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Reply from Storage 4U

Ruth,

Thank you for being one of our wonderful repeat customers. I'm thrilled to hear that we have always provided you with great service and clean properties. Thank you for any and all recommendations that you have made to friends and family.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

# 1 In Customer Service

Moving, downsizing, and looking for storage can be a daunting task. Chelsea was the last stop of a very long and exhausting day. As soon as I opened the door she greated us with a smile and offered a cold drink. She showed us several units to help us decide, gave a military discount, and honored the online special. We completed the simple process and walked away with a key in record time. Thanks, Chelsea for making the last phase of our move so much easier.

April 21, 2017
Unprompted review
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Reply from Storage 4U

Ms. B,

Thank you for such a wonderful review on Chelsea. I am so glad she assisted you with excellent customer service. I'm pleased to here you chose our store I hope your happiness with our company continues.

Kindly,
Tara L. Longwell
210-590-7309

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Rated 5 out of 5 stars

Excellent service

Excellent service! I was in and out within 20 minutes.

April 20, 2017
Unprompted review
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Reply from Storage 4U

Jane

I'm excited to hear that you had fast and efficient service at Storage 4U. Thank you for being a customer.

Kindly
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

I have been a long time renter at …

I have been a long time renter at Storage 4 U. The office personnel are always so helpful and so nice.

April 19, 2017
Unprompted review
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Reply from Storage 4U

Jackie,

Thank you for being such a long time customer. I am so glad you have had only great customer service from Storage 4U. We appreciate your business.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Truly Professional and Friendly!

Right from the start Chelsea at Storage 4U East has been helpful, professional and friendly. After close to 10 years of storing there, it feels like my stored items are being cared for by family members. The facility itself is secure, clean and convenient. My hours require mostly late night access to my unit and with 24 hr access, that isn't a problem. I always feel confident of my safety even when I am alone. Chelsea has always handled any issues we've had with the utmost amount of care. I have referred friends and family to her and this facility on several occasions, knowing fully that they will have a pleasant experience and their storage needs will be met. If you're in need of affordable storage, I highly recommended Storage 4U East. Chelsea will take good care of you.

April 19, 2017
Unprompted review
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Reply from Storage 4U

Chrisi,

I have great joy in knowing that you have been such a loyal customer after 10 years of storing with us ! Thank you for your referrals of friends and family. I appreciate the high recommendation. Thank you for choosing Storage 4U, and thank you for sticking with us after so many years.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Good Job

The Best Service I Ever Had Why Did You Move To Another Store Chelsea D. Longwell-Martinez We Miss You But I Wish You Well Wherever You Go Your The Best !!! 406 #

Sent from my iPhone

April 18, 2017
Unprompted review
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Reply from Storage 4U

Charles,

It's wonderful knowing you have had nothing but the best service from Chelsea. I know she misses all of her customers at the Nacogdoches location. Thank you for business.

Kindly,
Tara L. Longwell
210-590-7309

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Rated 5 out of 5 stars

Chelsea is awesome any time there's …

Chelsea is awesome any time there's ever any question she answer them promptly and always returns my calls

April 18, 2017
Unprompted review
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Reply from Storage 4U

Anthony,

You have been a great customer at Storage 4U, and I'm glad you are still satisfied with us as a business after years of storing.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Chelsea is one of the best examples of …

Chelsea is one of the best examples of what great customer service should be like. She is responsive to customer needs, and she takes pride in achieving the highest degree in customer satisfaction. I really don't know what I would do without her.

April 18, 2017
Unprompted review
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Reply from Storage 4U

Michael,

Thank you for the awesome review. Chelsea has talked kindly about you through the years. I know you have been one of her favorite customers. I appreciate you continuing to choose Storage 4U.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

This company has been very good to …

This company has been very good to me...they've worked with me...and met ALL my expectations of a good customer-service oriented business

April 18, 2017
Unprompted review
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Reply from Storage 4U

Joseph,

You have been a long time customer and I appreciate you taking the time to give a review. I am elated to hear that after all these years you have stuck with us and have continued to get the best care. Thank you for being one of our loyal customers.

Kindly,
Tara L. Longwell
210-590-7309

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Rated 5 out of 5 stars

Zach was very helpful

Zach was very helpful, driving me around the lots and showing me the available spaces for our new boat. Just what I was looking for, within several minutes, I signed the contract. Thanks Zach.

April 14, 2017
Unprompted review
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Reply from Storage 4U

Oscar,

It's wonderful hearing that Zach took the time to show you around so you could choose what's best for you. Thank you for your business.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

Personable staff

Personable staff. Convenient hours. Easy access to my unit. Reasonable rates.

April 14, 2017
Unprompted review
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Reply from Storage 4U

Thank you for taking the time out to give a review. I am pleased to hear that you are happy storing with us.

Kindly,
Tara L. Longwell
210-590-7309

Rated 5 out of 5 stars

I received excellent assistance from …Chelsea

I received excellent assistance from the moment my wife and I walked in the door. Chelsea ensured that any doubt in my mind was completely removed. She showed us different units to ensure we got what we desired. I fully recommend this storage facility and Chelsea.

April 14, 2017
Unprompted review
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Reply from Storage 4U

George,

Thank you for the wonderful review. I am so glad that Chelsea provided you with excellent service. We appreciate the feedback.

Kindly,
Tara L. Longwell
210-590-7309

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