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Storage King New Zealand Reviews 

2,716
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond to assist with various needs. Many highlight the excellent customer service, noting clear communication and efficient processes that make interactions pleasant and stress-free. People also appreciate the well-maintained, clean, and easily accessible facilities, contributing to a seamless and positive overall user experience. However, some people mentioned issues with communication and follow-up, citing a lack of clear plans or updates and instances where information was withheld or complaints were brushed off. A few other people also felt that facilities occasionally presented challenges, such as elevators not working or locations not being truck-friendly, and limited 24/7 access.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of access and the... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, helpful, and... See more

Facilities

Clients share positive opinions on facilities, frequently highlighting their cleanliness, security, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Storage King Grey Lynn are always finding ways to accommodate storing my boat. Nothing is a problem for them which is very refreshing and rare these days. They even stopped two women... See more

Company replied

Rated 5 out of 5 stars

I give this branch a five star rating plus ten out of ten for customer service. The lovely ladies there were helpful professional and kind. Keep up the excellent service ladies I hope more clients c... See more

Company replied

Rated 5 out of 5 stars

People working there are extremely nice helpful and my experience has been very positive. Office ladies awesome.. they took notice that I was moving places and prepared a gift basket for me that was s... See more

Company replied

Rated 5 out of 5 stars

Hassle free, straight forward and concise information and guidelines. All done efficiently. We were moving house and down to the very last stage and needed storage space. We were first timers and I fo... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. Records Storage Facility
  6. Storage Facility

About Storage King New Zealand

Written by the company

Storage King New Zealand: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across New Zealand. With friendly self-storage facilities located across major cities in the North and South Islands, many of our storage facilities are located in Auckland, Christchurch, Dunedin, Hamilton and across regional New Zealand. We're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Kiwis Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local New Zealand team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 0800 220 210 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,716)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service simple and…

Great service simple and straightforward good size unit suited my needs.

May 1, 2026
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Reply from Storage King New Zealand

Hello Malcolm, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Great Staff Made the Difference.

The storage space at the Henderson branch was clean and as advertised. What really set the experience apart was the staff. The were very knowledgable and helpful, but most of all, they were happy, friendly and a pleasure to deal with.

May 13, 2026
Unprompted review
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Reply from Storage King New Zealand

We’re thrilled to hear you had such a positive experience at our Henderson branch! Our team takes pride in providing excellent service, and it’s fantastic to know their friendliness made an impact. Thank you for your kind words and for choosing us for your storage needs!

Rated 5 out of 5 stars

Our brief experience with Storage king…

Our brief experience with Storage king dunedin was nothing but Great❤️

April 23, 2026
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Reply from Storage King New Zealand

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

The team at Grey Lynn Storage King 👍👌 always very…

The team at Grey Lynn always very helpful.
This is our 3rd time using them over the years.👍👌

April 29, 2026
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Reply from Storage King New Zealand

Thank you, Marion and Janice! We’re excited to hear that you’ve had a great experience with our team. We appreciate your continued trust in us and look forward to serving you again in the future!

Rated 5 out of 5 stars

I had an easy experience and the woman…

I had an easy experience and the woman who signed me up was very helpful. Absolutely would recommend 10xxx

April 27, 2026
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Reply from Storage King New Zealand

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 1 out of 5 stars

In all honesty the latest interaction…

In all honesty the latest interaction with storage king I wouldn't recommend. Buisness are getting more greedy and treating customers like they are irrelevant and putting prices up when it's already a struggling economy and don't get back to the customers. Bad communication and I would look else where for storage before looking at storage king in all honesty.

UPDATE: SINCE PUTTING IN THIS FEED BACK MY STORGE HAS GONE UP 50$ AND WHEN I WENT IN HEAVLY PREGNANT WAS TOLD I LOOKED FAT PRETTY MUCH. DISGUSTING DONT GO WITH THIS PLACE.

August 31, 2025
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Reply from Storage King New Zealand

We're sorry to hear about your recent experience, AP. Your feedback is important to us, and we strive to improve our communication and services. We appreciate you sharing your concerns, and we'll work on ensuring a better experience for our customers moving forward. Thank you for your input.

Rated 5 out of 5 stars

Staff were great

Staff were great. The whole process was very simple Highly recommend them.A very efficient team. Artie F.

April 14, 2026
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Reply from Storage King New Zealand

Hello Arthur, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Awesome Sauce

The team at the Riccarton sight are Awesome so friendly and easy to chat to as well as knowledgeable and easy going definitely recommend them also they all love dogs 😁
Big bonus as our boy comes with us almost everywhere he can

April 8, 2026
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Reply from Storage King New Zealand

Thanks for the fantastic review, Josh! We're glad to hear you had such a positive experience with our team. We appreciate your recommendation and look forward to seeing you both again soon!

Rated 5 out of 5 stars

Very helpful and obliging

Very helpful and obliging
Needed storage at short notice and can’t fault the staff who made the process easy
Many thanks Anne

April 7, 2026
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Reply from Storage King New Zealand

Thank you, Anne! It is wonderful to hear our team made your storage experience seamless. Your kind words motivate us to keep providing excellent service. We appreciate your feedback!

Rated 5 out of 5 stars

Great all round

Great customer service. Would recommend 100%. Friendly helpful and accommodating. Good communication and efficient, everything was explained thoroughly. Am very happy with storage unit. Just right for my needs. It's safe, dry and accessible. Would

April 14, 2026
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Reply from Storage King New Zealand

Thank you, Ruth! It is wonderful to hear you had a great experience with our team. Providing excellent service and meeting your storage needs is our top priority. We appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

Wonderful Service!

Amazing customer service!!
Highly recommend to all 🤗

Thanks Storage King NZ

April 14, 2026
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Reply from Storage King New Zealand

Thanks for the great review, Silvia. It is a pleasure to be of service.

Rated 4 out of 5 stars

Staff were very helpful on site

Staff were very helpful on site. However, having head office off shore made changing the moving in date difficult with time zone differences. It would havd been so much easier if the staff on site were able to change the date by one day as the deposit and balance had already been paid.

April 7, 2026
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Reply from Storage King New Zealand

Thank you for your feedback, Nicola! We're glad to hear our staff were helpful. We understand the challenges with time zones and appreciate your suggestions for improving our processes. Your insights help us serve our customers better.

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