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Storage King New Zealand Reviews 

2,717
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond to assist with various needs. Many highlight the excellent customer service, noting clear communication and efficient processes that make interactions pleasant and stress-free. People also appreciate the well-maintained, clean, and easily accessible facilities, contributing to a seamless and positive overall user experience. However, some people mentioned issues with communication and follow-up, citing a lack of clear plans or updates and instances where information was withheld or complaints were brushed off. A few other people also felt that facilities occasionally presented challenges, such as elevators not working or locations not being truck-friendly, and limited 24/7 access.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of access and the... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, helpful, and... See more

Facilities

Clients share positive opinions on facilities, frequently highlighting their cleanliness, security, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Storage King Grey Lynn are always finding ways to accommodate storing my boat. Nothing is a problem for them which is very refreshing and rare these days. They even stopped two women... See more

Company replied

Rated 5 out of 5 stars

I give this branch a five star rating plus ten out of ten for customer service. The lovely ladies there were helpful professional and kind. Keep up the excellent service ladies I hope more clients c... See more

Company replied

Rated 5 out of 5 stars

People working there are extremely nice helpful and my experience has been very positive. Office ladies awesome.. they took notice that I was moving places and prepared a gift basket for me that was s... See more

Company replied

Rated 5 out of 5 stars

Hassle free, straight forward and concise information and guidelines. All done efficiently. We were moving house and down to the very last stage and needed storage space. We were first timers and I fo... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. Records Storage Facility
  6. Storage Facility

About Storage King New Zealand

Written by the company

Storage King New Zealand: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across New Zealand. With friendly self-storage facilities located across major cities in the North and South Islands, many of our storage facilities are located in Auckland, Christchurch, Dunedin, Hamilton and across regional New Zealand. We're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Kiwis Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local New Zealand team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 0800 220 210 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,717)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delightful reception staff

Absolutely delightful reception staff. Such a relief to have secure,tidy, neat, well organised storage sorted now. Easy to access. Professional. Safe.

April 13, 2026
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Reply from Storage King New Zealand

Hello Marcela, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Very clean and tidy complex making it easy to navigate around the area. Storage pricing is okay for the unit sizes.

March 15, 2026
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Reply from Storage King New Zealand

Hello Noel, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Great customer service

Great customer service - friendly and very helpful. Nothing was a bother- a great example of pleasing the customer- well done Rosedale team

April 7, 2026
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Reply from Storage King New Zealand

Thanks for the great review, Derek. It is a pleasure to be of service.

Rated 5 out of 5 stars

Staff very helpful when I was remiss in…

Staff very helpful when I was remiss in setting up code for entrance and Movers were waiting at gate, no staff on site but staff helped set up code remotely! All good after that.

March 28, 2026
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Reply from Storage King New Zealand

Thank you for your wonderful feedback, Jan! We're glad to hear that our team was able to assist you promptly and ensure everything went smoothly. Your satisfaction is our priority, and we appreciate your recognition of our staff's efforts.

Rated 5 out of 5 stars

Super helpful team

Super helpful team who made a very stressful move day a successful one! The staff member I dealt with went above and beyond to ensure that I had everything I needed right before closing time. Fantastic customer service and I would highly recommend.

March 29, 2026
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Reply from Storage King New Zealand

Thank you, Tori! We're thrilled to hear our team made your move smoother. Providing exceptional customer service is our priority, and it's great to know we could help you during such a stressful time. We appreciate your recommendation!

Rated 4 out of 5 stars

We did view a unit before hand to see…

We did view a unit before hand to see what size we needed and once we had done that the rest was easy and the staff were friendly and helpful .

March 25, 2026
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Reply from Storage King New Zealand

Hello Sarah, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

First time

Great concept - easy to navigate. On line rego is not altogether simple to navigate for grey heads. Staff very helpful.

March 31, 2026
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Reply from Storage King New Zealand

Thanks for your feedback! We're glad to hear you found our concept easy to navigate and that our staff were helpful. We appreciate your input on the online registration process and will continue to work on making it more user-friendly for everyone.

Rated 5 out of 5 stars

The customer service was just top notch…

The customer service was just top notch absolutely awesome.

The storage unit that was quoted for us as per our discussion was perfect size for the amount of gears.

Just all in all was a great experience and would highly recommend to others.

March 18, 2026
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Reply from Storage King New Zealand

Thank you for your fantastic review, Scobie! We're excited to hear that our customer service met your expectations and that the storage unit was just right for your needs. Your recommendation is greatly appreciated and we look forward to serving you again!

Rated 5 out of 5 stars

Explained the process

Explained the process, and change sheds at the last moment.

March 17, 2026
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Reply from Storage King New Zealand

Thanks for the awesome review, Kay! We're glad to hear our team made the process smooth for you and accommodated your last-minute needs. Your satisfaction is our priority, and we appreciate your support!

Rated 4 out of 5 stars

Very helpful very clean

Communication , respectful, clean etc only thing it lacks is 24/7 access for customer everything else perfect

March 18, 2026
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Reply from Storage King New Zealand

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Very personable staff

Very personable staff. Explained everything relevant and to the point.
Came back to immediately re a query I had. Really great service. Thank you

March 13, 2026
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Reply from Storage King New Zealand

Thank you for your wonderful feedback, JK! It is wonderful to hear that our team provided you with great service and clear communication. Your satisfaction is our priority, and we appreciate your kind words!

Rated 5 out of 5 stars

Two thumbs up

Easy check in process, and orientation.
Good clean and well set up premises.

March 1, 2026
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Reply from Storage King New Zealand

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Very promising

Very promising, clean facility, friendly on site staff.

March 1, 2026
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Reply from Storage King New Zealand

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

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