Store Anycubic Reviews 1,229

The response to my issue was incredibly quick, the engineer was knowledgable and knew straightaway where the problem was. The subsequent despatch and delivery, of replacement parts, was quick and efficient thus minimizing my overall downtime. Overall the level of service was exemplary.

I sent an email asking for help i had the printer over a year they gave me some tests to do then sent me the part free
I have had many printers from them and the support is the best you could wish for
Thank you

I had an issue with my Anycubic printer and I want to highlight how fast and helpful their customer support has been. After a few troubleshooting attempts with the assistance team, they confirmed the problem and they are already sending me the replacement parts.
Great company with real attention to customers. For now I’m waiting for the parts to arrive, but so far my experience has been very positive. Thank you! I definitely recommend Anycubic and I will likely buy from them again because I feel protected as a customer.

Amazing product, amazing customer experience! I've already have a second ACE Pro on my Kobra S1, the product speaks for itself, very solid, very easy to use - as any 3d printer problems happens, but they customer experience is really amazing, I've issues at the same time with another brand, and the customer service was waaaay more proactive, clear instructions and focused on the customer!

I already own 7 Anycubic printers, and whenever I had any issue, the company resolved it in a simple and fast way. I highly recommend them!

Customer service is just out of this world anytime I've ever had a problem, they fix it. I don't ever have to ask a second time this is why I'll be a huge supporter of this company for years to come plus the products are next level and made affordable

They are always willing to help when it comes to any issues with the printer with accurate diagnostic resolutions, help get our parts back up and running again for Nizmopartsplug

Each time I've had a question or needed help solving a problem, the staff at Anycubic are quick to respond and help me find a solution. This time, my 'Discharge Port Baffle' which is the metal blade inside the poop bin, went missing and I've been unsuccessful trying to find it. They were quick to arrange to send me a new one which is now on the way to my house. I couldn't be happier. You wouldn't think one little piece could cause so much havoc, but it really is that important.

Any issue I have ever had with my Anycubic products has been addressed in a timely manner. They have been there and stood by the products 100%

Second time that Anycubic has helped me with no hassle on a warranty problem with my Kobra S1 combo. Replaced the part that had failed with just the basic report and warranty details.
Thanks you guys

The enquiry was answered immediately and the advice and support provided was competent and friendly. The necessary clarifications were requested, on the basis of which the defective part (stepper motor) was replaced.

Excellent support! Timely response to my support needs.

Fast response, fast shipping spare parts and very polite technical advisor.

When I had a problem with my printer they helped me out great

The support staff was extremely quick to respond to my questions, supportive, and kindly courteous. Staff were very helpful, providing short videos to test for issues. When the solution was not available via removing any broken filament or jams, they were kind to mail replacement parts at no cost to me as the consumer. I am very satisfied with their products. This is my fourth 3D printer purchased from them, because I use them so often that I usually am running all 4 at the same time!

They were able to troubleshoot and send a new part. I wished they were able to respond quicker instead of 24+ hrs

I am very satisfied with Anycubic. After discovering a faulty sensor, I contacted support and was helped quickly and clearly. Without any hassle, they immediately arranged a free replacement part. The communication was professional and service-oriented. Great experience.

I have bought the kobra 3 combo and kobra 3 max combo. Had some issues but was resolves with great support from the anycubic team. Would recommend purchasing products from their site.

The support team was quick to answer my initial ticket and sent a part to try to resolve my issue. Due to the error I was getting, it could have been one of several parts so it took a few tries to get the correct one ordered. Each time, Obi was there with an answer and link to send the next part after I told him what happened with the last part that was delivered. It turns out that I needed another extruder due to mishandling and breaking a piece on the first one I was sent.
Once the new one was installed, the printer worked no errors!
Overall I am very pleased with the service provided from Anycubic on the Kobra S1 printer.

I bought an anycubic photon mono m7 printer on Aliexpress from the "ANYCUBIC Store". The first print went great, but the LCD screen cracked during the second print. Less than 2 weeks have passed since the purchase. Maybe I did something wrong, or maybe the screen was installed incorrectly at the factory, in general, I was very upset, I wrote to the seller, asked if he could help with that, he advised me to contact the support center with this question. I wrote to them as the seller advised, and they clarified the information and sent me a new LCD screen! I carefully installed the new screen, printed several parts, and everything is great! Huge thanks to the Anycubic team, huge thanks to Nelson (Anycubic Support Team)! Anycubic is the best!