HP Store Reviews 2,976

Awful awful awful awful. DO NOT USE. I wonder if CEO Ruth Patterson is proud to head such a shambles? Ordered, didn't deliver, lied about delivery, delivery failed, terrible customer service. We thought buying from a reputable company would mean a positive experience. This has been anything but. DO NOT BUY. They deserve to fail.

I ordered a laptop, have made multiple return requests which were all ignored, sent emails which were also ignored.
Phoned them and was given conflicting information about dates and whether I'd need a label, refused to give me a tracking number and I can see DPD doesn't have one arranged from my house.
At the moment it's impossible to return the laptop as they're ignoring all attempts to do so.
Now my order is not showing in my orders at all when when I search it.

Wow - where to start? I will NEVER buy an HP product again. Defective product and terrible (non-existent) customer service. Defective printer delivered yesterday that would not print a single page - I have since spent four hours in a loop of AI assistants, calls to at least four different HP numbers, agents who cut me off, automated systems that say they have no record of the serial number of the printer (printed on the invoice) or my email address (that they have used to send me the invoice). I am now stuck and out of of options. No prospect of a refund or replacement, plus I'll have to pay to take the defunct 16KG machine to the dump. I have been defrauded, in my view.

Simply WOW. You are better off burning your money than ordering from their store.
I ordered a £600 monitor a month ago paid for express delivery to receive it in 2 days, and I have been calling every single day chasing my order and I’m being told it could take another 30 working days to arrive.
Their customer service is a laughing matter. STAY AWAY AT ALL COSTS

Update:
NO PRODUCT, NO REFUND

Horrible surprise to be forced into using HP cartridges which are horribly expensive. Other. compatible cartridges at reasonable costs were blocked by HP. The HP service desk was vacuous, unresponsive and seemed intent on up selling. I will be avoiding all HP products in future including laptops.

HP Store have refused a refund despite me requesting it on time and getting a reply from their "NoReply" email account, which said that they would contact me with instructions to return but they never did. When I chased this up (which was not easy), they then said I was out of time! So frustrating. I would never buy from them again.

@HP, you owe me an enormous apology, and if you were an organisation with a shred of dignity, you would reach out and make amends. No person should be stressed to the point of almost having a seizure, especially a neurologically disabled person such as myself. If I could give you negative stars on this review I would.

I have spent more than 3 hours attempting to get a warranty issue resolved with this defective, assinine organisation sorted. The company's customer service team are ineffective, rude, lazy and do not know anything about how to make a good customer experience. I called to put in a complaint about the poor treatment and how every single customer service agent decided to transfer me to a different team (wrong teams) because they did not want to do their job. One customer service agent decided to invoke an "emergency service procedure" meaning they could no longer deal with my enquiry and this resulted in nobody picking up the phone thereafter.

I wanted to put in a complaint to their customer service team, requesting an apology and compensation for the abuse. I was given an email address that DOES NOT EXIST or does not receive inbound communications. I am a consumer who was put through to the business team and then spoken to disrespectfully as if I put myself in that line.

This would have been a stressful experience for any customer, which leads me to painfully state this service is not designed for disabled students at all. The products are great, but if there are any problems, you won't get them resolved. An organisation should not stress you out to the point that your health is compromised.

Honestly, I have been a HP since my mum got me my first laptop in 2007 and swore I would never use anyone else. Turns out there is no reason to be loyal to this company.

If you really hate someone, make them deal with HP "customer service"; it is the worst.

@HP you have the money to do and be better. Please try.

I requested a cancellation of an order within 2mins of mistakenly putting in the wrong address, because your system does not populate the delivery addressed based on the paypal system that most other companies use.

Despite me sending 3 requests, speaking to an agent first thing the night after ordering, your system seems incapable of stopping it. Surprising given you are a computer company and can send digital messages to another computer within milliseconds. While it was my mistake to some degree with wrong address, the fact that when I ordered the exact same item 5 mins later to the correct address to speed up the product arriving with me, this item is still stuck on the processing stage at the warehouse. Showing that it is just random luck and not an organised proficient computing system that manages orders!

Even when speaking to customer service they seem to be able to do nothing by try and placate and send an email to another department! No actual tangible resolution like e.g. Sorry Mr xxxx that this has happened, I have been able to immediately cancel the order and your refund will be processed within xx days. Even the concept of picking up a telephone and calling the warehouse seems to be not even possible anymore!

So due to complete inappropriate and not fit for service systems, I am left with an item being delivered over 60miles away and another that just doesn't want to be delivered it seems!

All of this is compounded by a customer service agent who shouted at me in a chat (CAPS lock) and could not wait just a few moments for me to write the complex situation in to a chat window! AI could have coped better!

I have had good experience with HP up until this point, but I am seriously considering returning all orders (when I finally get them!).

UPDATE moments after submitting this: They have now cancelled only part of my other replicated item order to correct address due to it being out of stock! SO I have now had to cancel both orders, as I cannot get what I wanted. So HOP have lost income here from not having better systems and resolution to things.

DO NOT ORDER INK FROM THE HP STORE. NEVER TURNS UP AND NO ONE TO CONTACT. DISGUSTING SERVICE

Despite having a confirmed collection date by both email and text message, no one turned up to collect as agreed. This has now happened five times.

On each occasion, I rearranged my schedule and waited in, resulting in repeated loss of earnings. Given the written confirmations provided, this level of failure is completely unacceptable.

What makes the situation even more frustrating is that there is no option to speak to anyone by phone, only email, which has made resolving this issue unnecessarily difficult and time-consuming.

This is absolutely shocking treatment. After five missed collections, despite clear confirmation and financial loss on my part, I would not recommend HP to anyone.

I expect a prompt response explaining how this will be resolved.

I recently purchased a laptop carrying case which after on a few uses torn along one of the seams. On contacting HP customer support I was informed I wasn't eligible for any further action. I wasn't asking for anything specific, however I did expect an exchange. This is dreadful service for an item that is only 1 month old. Never again HP

Ordered a laptop. Got the DPD notification it had arrived at the delivery point...except it wasn't there. According to DPD I had refused delivery and they'd returned it to sender even though I'd not seen them or the item. Got them to send a replacement except they can't tell me what courier they'll be using or when it'll be coming...Utterly awful experience

My laptop was not fixed even though I was charged 12 times. I spoke to several agents and case managers (James Kumar and Lexi Martinez) and Alex the supervisor who failed to provide me the basic repair service even after payment. James was very unprofessional (scoffed when I wanted to speak to a supervisor) and gave me disinformation. Very disappointed and dissatisfied with the service. They take more than 24 hours to respond and unable to reach via email and phone which they provided via email, even after telling them about my urgenct situation. I am not happy about the compensation with respect to the loss I am facing. I hope they will be held accountable.

I should have read trustpilot before using the Hp Store, which was a deeply troubling experience.

I put two laptops in my basket, for a total of £558. Noticing their offer of 10% discount for orders over £599, I then added two care plans at £23.77 each , for a total of £605.54, which when discounted came to £544.99.

I confirmed the order, and also authorised my credit card provider to deduct £544.99 from my card.

Later I received an order acceptance for £595.40 and discovered my card charged £595.40.

My enquiries lasted 90 minutes with three departments at HP by phone, online chat and email; who gave diverse spurious and incorrect explanations as to where this higher figure came from, and ignoring the essential message that I would just like the goods I ordered, at the price at which I ordered them.

Luckily they have now agreed to refund me £50.46.

So one star for atrocious customer service. One star for bumping up the price without consultation. One star for not even trying to give any explanation. As they say , that’s only because zero stars is not an option.

I am sharing this review to warn potential customers about how HP printers and HP+ work in practice.

My HP ENVY 6022e printer was remotely blocked with the status “Unable to print”, despite being fully functional, connected to the internet, and visible in my HP account.

The printer could not print anything at all, including test pages. This was not a hardware failure.

After contacting HP Support, it was confirmed that the issue was caused by an HP+ account-level authorization lock. The printer itself was confirmed to be fully functional, but printing was blocked due to cloud-side restrictions controlled by HP.

During support interactions, my case was initially and incorrectly treated as an “ink issue”, and I was repeatedly instructed to purchase genuine HP cartridges, even though printing was completely blocked and no cartridge error existed.

HP Support later confirmed in writing that once a printer is set up with HP+, it becomes permanently locked into that program after a short initial period. After that point, it is not possible to return to regular mode, and the printer will only function fully with genuine HP cartridges.

This means that:
– a working printer can be rendered unusable remotely,
– basic printing can be blocked by account or cloud authorization issues,
– users permanently lose the freedom to choose ink cartridges after HP+ activation.

I was not clearly aware at the time of purchase or setup that choosing HP+ would result in a permanent loss of functionality and choice, unrelated to hardware condition.

I strongly advise anyone considering an HP printer to carefully review the implications of HP+ before activating it, especially if the printer is intended for essential personal or professional use.

I received an HP monitor with missing parts and a broken packaging seal, which immediately raised red flags about whether this was used, returned, or improperly handled. For a company as large as HP, this level of quality control failure is shocking.

To make matters worse, customer service was completely unhelpful. Instead of taking responsibility or offering a quick resolution, I was met with scripted responses, deflection, and zero urgency. No ownership, no empathy, and no real solution.

Buying new hardware should not feel like a gamble. Between the damaged packaging, missing components, and poor customer support, this has been a frustrating waste of time.

I expected far better from HP and will never be purchasing anything from them again.

Really bad service. They sent out used goods. The screen arrived in an open box and with no stand. Tried to sort out with customer service and they just don't care. Will never use them again.

I ordered a laptop and mouse from hp store on 01/12/25. The items were eventually delivered by courier on the 13th Dec. I could see straightaway that the packaging was damaged and upon opening the box the top of the laptop was dented and turning the laptop on its side you could see distortion. Clearly the laptop had had extreme weight exerted on it, either at the retailer end or by the courier during the delivery process. I immediately contacted hp, which in itself is a task not for the faint hearted. I intially spoke to a customer suport representative who admitted she was not the right person to speak to. She gave me an hp email address which I should write to enclosing photos of the damaged item and packaging. I did this straightaway only to receive a response that the email address was not the correct one. Over the next few days I spoke to 3 more members of the customer support team. Each one in turn said they had initiated a returns process and my request for a replacement. I was to receive emailed instructions on how to return within 24-48 hours. I have never had a single response. I then had 3 separate 'Online Chat' threads all of which have failed to achieve anything. It was then suggested I go into 'My Orders', click on the product to return and then follow the instructions. This I duly did. This method allows you to submit photos, actually only one photo! At this stage I still wanted a replacement. I received an automated acknowledgement confirming the details of my email and stating hp would respond as soon as possible. Following another week with no response of any kind I then used this method again but this time requested a full refund. That was on the 29th December. Unsurprisingly, I have not had any form of reply other than another automated acknowledgement. So almost 4 weeks since delivery, hp have got my money and I have a damaged laptop in its damaged box. I wish I had read the reviews here on Trustpilot before I ordered from hp as I would have purchased a laptop from somewhere else. The battle continues. One tip keep copies of everything, including online chat threads and take photos of any damage.

Bought a hp reverb g2 VR headset back in 2023, microsoft have ended support for the headset which has made it a very expensive paper weight, all support say is either reverse your pc to an old version of windows or sell it to someone else (how can i sell it to someone knowing its is useless) similar headsets that are older such as the 1st psvr still works and is half the price of this headset, this is not on and surely is not fit for purpose, absolute scum of a company and thieves