Store Moleskine Reviews 

I have bought Moleskine expensive diaries for 11 years. This year the diary has an much inferior flimsy cover compared to last year /thin cheap elastic to hold the page & worst of all the paper is so cheap that pen soaks through to the other side. REFUND PLEASE.
PS 5 weeks to arrive from point of order.

I should have read the reviews, quite possibly the worst shopping experience I’ve had. Ordered a note book 14.12 for Xmas. It still has not been delivered. Emailed and Tweeted customer ‘services’. I received the same ‘cut and paste’ response as every other disgruntled customer it seems, all the right words, but no factual information as to the location of my parcel.

I wish I had read the awful reviews too! I've used Moleskine for 15 years but couldn't find what I wanted in the shops so ordered direct from them. It did arrive after about 2 weeks - I hadn't realised it came from Italy so my mistake - but the wrong one arrived and customer service is so awful - they are like polite robots. I would have had to pay transit fees back and same again for correct one. I checked on Amazon and it would have been a lot cheaper, quicker and more efficient (with free returns!) even though I don't particularly like their business model. I can see Moleskine going under at this rate and would serve them right. I shall change to Leuchtturm in future.

I ordered a diary from Moleskine in July. After a couple of days, I got an email telling me it had arrived although DHL never contacted me about the delivery, the tracking link for my parcel never worked and I received no confirmation from DHL that the delivery had taken place. I flagged this to the Moleskine customer service, who were unable to provide proof of delivery and ignored me when I asked for a refund. I asked their customer service several times for a refund over the course two months. I recieved no replies and predictably, was not refunded. I would not purchase anything from Moleskine again after this experience and would strongly recommend that any potential shopper think twice before buying from the brand. It's not worth your money.

I have had the same/similar experience as most of these reviews!
1. ordered a 2022 diary - they cancelled the order randomly
2. ordered a different diary to replace it and received about 4 emails to confirm it is out for delivery and will be with me in a days time - guess what! 11 days later, no diary and tracking number is invalid! And to top it off, no response from customer care.

I agree wholeheartedly with the adverse comments of so many other dissatisfied customers. What I find truly extraordinary is the complete and utter indifference of the company itself which appears to have constructed the perfect shield around its operations, if they can be dignified with that description.

Same story with me; bought a diary as a birthday present, never arrived, online tracing form doesn't work, DHL deny all knowledge, tracking number apparently made up.

Are Moleskine essentially a fraudulent, if not criminal enterprise? Seems unbelievable but I have ever encountered anything quite like this before.

I would give no stars if I could. Ordered a personalised notebook for my partner as he will be starting a new job soon thinking this was a reputable company. Firstly they sent me a tracking link that didn't work, I chased this up and was sent another. I still don't have my parcel that was scheduled to arrive 20 days ago and if I ever get it it'll be far too late and I've had to buy another present anyway. Good luck trying to get any useful reply from customer service or a refund. I wouldn't waste your money and just go elsewhere, there are equally nice notebooks with 100x better customer service

Should be minus a star…
Should have read the reviews first. The worst customer service. I ordered two notebooks in September. They did not arrive. As another reviewer said, Moleskin blamed the delivery service and then when I asked for order to be cancelled, they had the nerve to ask if I wanted to reorder with a 20% discount. I have sent several emails asking for a refund. No reply. Will have to ask my bank for help. Meanwhile I ordered the notebooks from Amazon and they arrived the next day!

They don't even deserve one star! I ordered two 18 month planners online, one for me and one for a friends birthday, allowing plenty of time for the birthday. On the day of the birthday, I received a message from Moleskine UK informing me the order had been cancelled due to issues with the courier!!! They asked me to order again and offered a 20% discount. I have written to the CEO and the COO but not even the courtesy of a reply from them! Obviously, the unprofessionalism comes from the top! Terrible service!

The worst returns policy I have come across. The item received was not as I expected so I had to contact Moleskine to make a return. I had already payed a hefty delivery charge.
I received ‘permission’ to return the item but not to the UK address it had been dispatched from but to an Italian address. I had to wait to receive a
Reformation in live which I needed to enclose, hand to courier and stick to the package. The company does not guarantee a refund unless, when received, the item meets a long list of criteria. I would also be responsible for all the postage or courier costs. Paying two lots of postage for something I no longer have with no guarantee of a refund, was not a risk I was willing to take. I expect this is their strategy- to put people off returning items. I am disgusted by this company and certainly will end my long history of using their products.

I wish I had read the reviews below before I purchased. Almost three weeks ago now I ordered 5 embossed notepads. I was told it would be 3-5 days delivery. Their tracking number did not work. Their customer service was awful. I suspect this company is about to go under given the nightmare service everyone seems to be experiencing. It’s a shame as the product is great….but the way they treat customers isn’t fir for purpose in today’s environment.

I am a regular moleskine diary user so I didn't read the reviews on here before ordering online. I usually buy from the shop but couldn't find what I was looking for. I was alarmed at the negative reviews but thankfully it arrived in good time and I got a tracking link (which didn't work) but.... after multiple requests submitted online to customer service were ignored, I tried choosing the "corporate customer" drop down option on the online form. Lo and behold my query was dealt with the next day with a very nice email with the actual tracking number on it. I was reassured. Hope this helps others who are waiting without tracking. Also, the embossing is discrete, gold coloured (not yellow) and small and does not correspond with the picture on the website. But I like it!

Terrible customer service and simply unbelievable when we are used to the simplicity and efficiency of internet age companies. I ordered notebooks in June 29th that were supposed to be delivered 3-5 days later. The tracking number never worked. I contacted customer service 7 times, and they kept telling me that they would be enquiring. After a month, they said the order was returning to the warehouse and then when it comes back would initiate the refund process ??!! I might see my money back in 2025 ...
Worst experience ever. Good luck surviving in the 21st century Moleskine.

Terrible customer service - no response. Clunky journey. You expect so much more from a brand like this. Awful.

Terrible. No response. Returns are impossible. When they finally do respond you have spend more on the return than the product itself. So no not but from them! This has completely put me off the moleskine brand which I have been buying for over 20 years

Is there any way to give zero stars? This is single handedly the worst experience I've ever had buying a product online.
1. I ordered and paid extra for 2-day rush delivery on a smart writing set back in December 2020.
2. I needed it for a birthday, 4 days later, so perhaps this was optimistic, but cut to January 20th and nothing had arrived.
3. After fighting with PayPal for a refund (don't EVER pay direct with these clowns) I finally got my money back and yet not one of my 19 emails and direct messages via Moleskine's website were ever answered. Not one!
4. When PayPal then ruled in my favour and gave me a full refund (!) guess what? Can you guess? DHL picked up a parcel in Italy 14 hours later and delivered it to me express 2 days later on January 22nd 2021. Wow. Totally bizarre.
5. Suddenly, Moleskine contacted me! We want 145 euros plus extra shipping charges for DHL? Whaaaat??? 7 weeks after I ordered something as a 2 day delivery AND got my money back through a legal dispute process with PayPal?! That's where the fun starts. I tried to refuse delivery but the DHL man threw the package at my feet and took a photo. I tried to arrange collection from DHL but wouldn't do it without a 60 quid shipping charge ! I contacted Moleskine out of politeness to offer them options to get the item and didn't get one response.
5. Cut to April 16th 2020 and I get a customs debit notice from DHL for an extra 40 quid. DHL says unless I can prove not only that I sent the item back (I can, as I simply posted it out of my own pocket back to italy) but that Moleskine received it in Italy (they haven't responded since to confirm so can you even imagine getting them to contact DHL in Milan to sort it out for me - ha!) I would have to pay an extra £40 for a product I don't even have. This is beyond a joke and I've gone off the brand forever. DO NOT BUY MOLESKINE.... ever. From any country. Done.

I have just been doing battle with the website. found the notebook through the (too many) unclear options - went to pay - tried and tried and tried, shipping figure did not come up, but worked my way through that eventually. finally paid - oops no i did not. Card apparently declined - No it was not, not unless they were going to charge me £9300 - nor do they have the good grace to say - Oops something went wrong, just the wild assumption that I as a loyal sorry ex loyal customer. Moleskine sort your selves out before you lose more customers.

The same as everybody else TERRIBLE TERRIBLE TERRIBLE service. I’ve been buying moleskin for over 15 years and I will never buy again after this experience. After nearly two months I received my order of a diary which I had lost 6 weeks of use. Customer service is awful and ignored a request of a refund.
DO NOT BUY

I too have had a dreadful experience with ordering through the Moleskine website! 44 books ordered and 2 weeks later (2 days before I need them for an event) and having chased through Customer Care to see if I could expediate delivery I get an email from customer care to tell me that my order has been cancelled! No offer of alternative books - just cancelled! I guess mine was just a £650 order that they didn't need?

An absolute joke of a customer service. I’ve ordered a diary on 29.12 and chose an express delivery which was one of the options. I’ve contacted them the following week due to Christmas holidays and did not hear back from them till 7th January. I have requested shipping information and refund of the extra shipping fee. They’ve ignored me so I’ve sent two more emails each week all of them ignored again. They have now delivered - 1 month late, after I already gotten another diary from elsewhere because I can’t just wait until they decide to deliver. According to the tracking it was in a warehouse in Italy which would explain the delay however that does not explain the lack of communication or even a holding email. The customer service person was called “Kei” and they dared to email back after it’s been delivered ignoring my requests for a refund. Love that the email starts with “Thank you for your patience.” and no apology whatsoever.