Store Moleskine Reviews 

I had a similar experience to many reviewers. I ordered a diary and paid extra for the express delivery. When it never arrived I had to chase Moleskine, rather than them proactively getting in touch, who over several emails were consistently slow to reply, offered no resolution, compensation or discount. They wouldn't agree to cancel the order despite them breaking the contract by not delivering within their promised timeframe and despite them still being in possession of the diary, which was becoming less and less useful to me as time passed.

Terrible customer service and experience led me to contacting PayPal who looked into it and have issued a refund.

Absolutely waste of 58me

I should have checked this site before ordering! I am so disappointed. I ordered a personalised notebook from this site in good faith and other than a generic 'we will be in touch' response, I can't get any more information out of them. They told me my order was sent with UPS, yet it clicks through to Yodel. Shocking.

I've had a similar experience as loads of people here, I ordered my diary on the 2nd of Jan, was told it would arrive within 9 days. I got in touch with customer services who told me there are delays because of brexit (which is understandable) and that my ordered was prepared for dispatch, this was on the 13th of January. I've not heard from them since. I got in touch with yodel who is the delivery company and they've told me that they still haven't received the order.
Very disappointing from such a reputable company :(

Very disappointing customer service. Planner ordered 27 th November. Confirmation of shipping finally received...after emails to company..on 27 th December but Yodal tracking still saying they are waiting to receive parcel. Numerous emails sent to customer service requesting cancellation and refund..but absolutely no response grom customer care since 9th January. Such a shame as their products are excellent..but I wont order online again

Same as a lot of customers here I’ve used Moleskine for years and love the products but the customer service is shocking.

Ordered a diary on 30th December and still no sign of it (19th Jan). Several correspondence through the “Customer Support” page but no response to what the situation is. Decided to cancel it and asked for a refund. Guess I’ll see how it goes.

Finally managed to get a page a day diary that’s half the price and of equal quality from Ryman. 👍

I have exactly the same comments as previous reviews. Have not experienced such service in the modern ecomm times. Ordered notebook on 2nd of Jan 2021, was told shipment will take up to 9 working days (already the longest shipment time our there probably). The shipment tracking link never worked. After 9 days I contacted them (the most inconvenient contact form, no phone number, no email) still didnt recieve a reply. They just sent me automated email that they shipped the parcel, so the first time they forgot... no apology, no note on when I will receive it. The tracking link is still not working. Filled in the form again and again, still no reply. Today is 19th of January. Amazing, especially for the company that sells you notebooks to help being organised

I ordered 2 products on the 2nd of Jan and today (18th) the order status hasn't changed from 'being processed' yet, although I just received the products. I never received an email with the tracking number as well.
The customer service also is not of good help. I asked to cancel my order 5 days ago because the order status was taking too long to change, and they only said they would investigate, and didn't give any option to cancel or an update on the order status.

Ordered on 4th January, contacted them on 11th January as order still 'being processed'. Had email on 13th January saying 'they are looking into it, it will take a few days to find out whats happening'.

I've been a Moleskine customer for years. The shops are great, the online service is woeful. Zero customer service, no phone number to call.

Really, they shouldn't bother operating on line because they don't know what they are doing.

Update 20th January 2021: I've had an email stating "Due to high volume of requests, we need some time to handle your case." How can it be this difficult, I ordered a couple of diaries!

I have been using the moleskine diary in last 5 years, always buying at the local bookshop but this year due the covid decided to give a go to online order. I thought that buying directly from them would be the best idea, I couldn’t be more wrong! The realisation and delivery is the worst ever! Ordered on 30th December, still nothing, checked the delivery tracking and yodel not even received parcel from moleskine yet!!!

ordered £149 worth of named notebooks in november for christmas presents.
have had the worst experience ever. yodel delivery hopeless and because moleskine insisted it was signed for and yodel gives no date or 2 hour window they just returned it supposedly to moleskine saying the address was incomplete.
i have had hundreds of parcels delivered this year without problem.
NEVER USE THIS COMPANY
APPALLING.
they have offered me a refund
still waiting and a free express order within 5 working days
11 days later have i received NO NO NO

Not familiar with leaving reviews but my experience was so bad ordering online with moleskine - so poor that it should not go undocumented and act as warning for others who might make the same mistake.
Waited patiently for my order to arrive. Aware that restrictions are causing delays but after 2 and a half weeks made an enquiry to customer services. It stated on the contact page that they would reply within 2 working days. It did however take them a week and when it did come it was verging on rude in its tone, offered no apology for failing in completing my order or acknowledged that it had now been nearly 1 month since I had first made it. However it did say that it would forward my mail to the 'relevant department for investigation' and that this process would take several days! !!!! This combined with the obsequious tone was hilarious if it had not been so damn annoying. Moleskine products are not cheap and it was also causing me huge inconvenience not having them even close to when I expected. I let them know that I was not happy with such poor service. Another several days later I received a reply merely stating that my order had been dispatched followed by a few paragraphs of needless official blah. Really??
That was 4 days ago and I am still waiting for my order. I usually purchase my moleskine in well known bookshops but couldn't due to covid. Will never order from them again. Not even sure if want to buy their products anymore wherever they come from. Awful awful company.

I ordered with express delivery (2-4 workdays, but possible delays due to celebrations and COVID) on the 30th of December. As the first workday was 4th of January, i waited and got nothing by the 5th. After coming here and reading all the dreadful reviews I contacted their customer support with the little hope. However, in the evening of the same day I got an email that my planner has been shipped, and I got it already the next day. Then, the day after I received a very polite answer from moleskine telling me that they can see that my order has been delivered, and suggested several things if I did not get it. In overall, very pleasant experience.

Terrible terrible terrible company. Took my order and money; several weeks later when it hadn't arrived they told me 'we are sorry to confirm that is has been returned back to us due to logistic errors' and 'We profoundly apologize for being unable to do the replacement for you because the 12-MONTH DAILY PLANNER - BLACK is currently out of stock'. How can it be out of stock when it was just returned to you? Also, they refused to refund me, instead offering online store credit. DO NOT USE THIS COMPANY

Absolutely awful customer service. Not only they still haven't processed my order that was made 4 weeks ago (despite claims of delivery within 9-15 days), but also they do not respond to any of support emails I am sending them. They also do not have any contact line I can call. Worst experience with a premium product.

I did receive a confirmation email and the money went out of my account the next day. I received a tracking number which isn't recognised by the courier and no-one from Moleskine responds back. The only way of contacting them is by an online enquiry form. Absolutely shocking customer service. One week on and my order obviously hasn't even been despatched and likely never will be. I've accepted I've lost my money but next time will read the reviews first.

Do not buy from this company. I placed an order online on Nov 26th. I have not received my order and when I tracked it I found that it is listed as "fulfilled". I have twice contacted the company. No acknowledgement of my queries, no communication whatsoever and £20.99 taken from my credit card.

Terrible! I didn’t received a confirmation email or an order number, the items still haven’t arrive although they have taken payment, no response from Customer service.

THIS IS THE WORST COMPANY I HAVE EVER TRIED TO HAVE DEALINGS WITH ONLINE AVOID THEM AT ALL COSTS.....THEY NEVER REPLY TO EMAILS THEY DO NOT HAVE ANY TELEPHONE NUMBERS OTHER THAN SHOPS WHICH ARE CLOSED
THEY HAVE EVEN SENT ME A CONFIRMATION OF MY ONLINE ORDER WITH A CONFIRMATION REFERENCE WHICH THEY SAY ITS NOT VALID...DREADFUL COMPANY

literally this company wants to go out of business. I have been using them all of my adult life and it just gets worse. customer support, is well, just not existing. I have literally been trying to order planner with initials for months. I should just give up on this company.