Store Sony Reviews 412

Sony Store company takes zero responsibility for its errors. They take no accountability. If there is a problem, it's YOUR PROBLEM not theirs. Their processes will have you waiting at least 2 months for your refund after they sell you a dud TV. The unnecessary stress caused by their lack of concern should be criminal. I bought Sony because they are supposed to be good quality. I was unlucky. I bought this in the Black Friday sales. But my extra large TV was a complete lemon. I couldn't lift the thing by myself either. So, how can they expect me to carry it to one of their approved electronics companies, as initially requested? Nothing in this process of returning the TV made sense. They waited weeks between their various inspections and reports until they left it too late, and Christmas holidays stumped any further progress.
So of course I now miss out on buying a replacement in the Boxing Day sales because I won't be getting my refund for at least 2 MONTHS after I first contacted them about this issue. They are great at apologising but they do NOTHING to make up for their abysmal treatment. No compensation, no loan TV, NOTHING. Sony ruined my Christmas. Thank you very much. All I wanted for Christmas was a TV, and second best, a refund so I can buy a working TV. But no, Sony says tough luck kiddo. My next step is the ACCC, some time in January when they are back too. Who knows I might even have my refund by then. Thanks for ruining my Christmas Sony

I ordered a TV on 9/12. Received an email saying it had been dispatched 12/12 with DHL. Great! However I noticed there hadn't been any updates for 5 days so I called DHL. They had never received the item. Called Sony. It is still in the warehouse and no idea when it would be sent. I asked for a refund as this was a Christmas present. Sony said no, we won't. Two days later I receive an email saying it had been dispatched with Star Track. I called Star Track. They have never received the item. Called Sony again. It's STILL in the warehouse. Sony said they will escalate to "management". On the 19/12 I received an email saying it had been dispatched with PFM. I checked their tracking and sure enough, PFM HAVE picked up the item. Third time's a charm. PFM just called (20/12) to organise delivery on the 4th or 5th of January, alternatively I could do a 700km round trip to Melbourne to collect it if I wanted it before then as they are closed for Christmas.
Top job Sony.

I've ordered headphones on Sony NZ. They were supposed to be with me 2 weeks ago. I was emailing, chatting just to realise their customer service don't give an f.... so finally I called. They said the next shipment to New Zealand from Asia will be next year!! If I wouldn't call I guess I would find out sometime next year when I would finally get the headphones. So I told them to send me different color because I can see it's available on their website now. And they said 'but you've ordered silver!' and I said 'because it was available then but you dont have it so just send me different color that you have'
and they said 'we cannot do that cause your order was different' (the only difference was color)
so i told them to cancel my order and i will buy the other one which it says they can deliver tomorrow. They said they will try (!) to cancel my order today (I dont know how long it takes to click cancel...) and they told me 'ok exepect your refund in 2 weeks....'
riddiculuos. I will definitely not buy sony again...

Ordered a Sony Soundbar, got a call to say delivery was on the way, got another call to say item was not on truck. Spoke to the delivery service the next day and it turned out the item description was for a 55" TV, so they would not deliver it. Sent a message to Sony support and waited 3 days. They would try delivery again.

Delivery attempted and 'item was damaged' they said, so they could not deliver it again. Speak to Sony they said... Sony said they would deliver again (3 days later) but no delivery slots for another week.

1 week later Sony cancelled saying they could not change the description on the their own delivery and so could not fulfil the order.

The worst part of all of this is that Sony are now not giving me a refund as they have not had the soundbar back from Arrow XL (the delivery company). Another week later...

So so terrible, so upset and frustrated and can't get any help from Sony. Not sure what to do as feel I have been robbed.

The quality of the sound with the combination of comfort and noise cancellation, makes this a fantastic product right from the first use.

The guys who developed the software for the sony headphones, specefically Wh-1000xm4 needs to chained and a loudest speaker be put right near their ears... Why would you blast off the notifications and voice-over... I turn on bluetooth you blast a full-volume notification "bluetooth turned on". I am listening to stuff on my laptop or phone at lowest volume and then i turn the headphones on or off or connect second device or disconect secondary device and the FULL VOLUME blasts off every time... Apple had this Sony has it. It's just against common sense to sound out notifications and voice over with full volume when the headset is set at the lowest volume... why?

Seriously, why blast off voice-over notifications when the option is disabled on the app at FULL VOLUME? Some users said it interrupts the sound. Yes, it does but why in FULL VOLUME; at least if you wanna interupt whatever the user is doing, do it in the set volume... Not in FULL VOLUME...

Terrible service from Sony UK Online store. Ordered a 75" TV, standard delivery. No unpacking or assembly included. I checked before I ordered their delivery page says 'delivery only' (no unpack/assemble) and 'standard installation' (unpack/assemble included) so assumed 'standard delivery' meant 'standard installation'. Nope - raised a complaint after I had to pay someone to help me assemble it myself. Sony couldn't care less - basically said it was my fault - yes the word Standard means two very different things to Sony. Do not buy from them direct - absolutely terrible customer service experience.

Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

I purchased a brand new PS5 almost a year ago, in less than 1 year I had to send the console in for repair, their TOS says 21 days turn around, they had my console for 3 months and gave me the run-around telling me different stories each week when I would call in for an update. If I had not called every week multiple times they would of never sent me anything finally. When I got my console back, after 3 days of having it my Online PS+ account was suspended and I was locked out of playing every game or accessing games at all (digital version of console). Their customer service is non existant. I have owned Sony Playstation' since the first one came out and after this experience I am selling my PS5 and will be changing to xbox. Never again will my money go to this company. Sony has gone down hill in the last years and is no longer a reputable company as it once was, I recommend anyone considering to buy into the new PS5 to get XBOX instead.

Terrible customer service from Sony

After ordering this lens and not receiving it 2 weeks later. I was told I would be refunded and to order another one.

I ordered another one and tried to check on order to make sure it was sent. But customer service just hang up on me or end the chat.

So far. No refund. Paid for 2 lenses. Havnt received anything

Do not was your time buying from Sony.

Buy from a third party retailer instead

65 inch Bravia worked 3 days 21 days later for a replacement tv - no customer service and here is a copy of their email :

We appreciate you bringing your concern to Sony's attention and we apologize for the delay and inconvenience this may have caused you. We have reviewed your case 07904041 and it appears that they have already ship out your replacement TV. Soon you will be receiving a call from the shipper to schedule the delivery date. You may also track the shipment of your replacement unit at
https fastrak.aitworldworld using your tracking number 23196485. Please be advised that your case is being handled by our Concierge team , should you wish to speak to them for further update you may reach them at (866) 936- 7669 Ext.72048 or by responding to their email.

Best Regards,
April
Sony Social Support

21 days and who wants to pay $1000 for a TV that’s a piece of crap? When I did talk to Sony the “considérée” said “we have a computer chip issue with this model” and the service company that dropped a replacement said « good luck with this - all we do is replace them » no wonder why they are $1000 #sonybraviasucks - they must have automated messaging « oh your TV is on its way! » F U sony - I saved up to make a major purchase and I should have gone with Samsung like my brother in law suggested - the Best Buy clerk steered me down the wrong path (but a nice kid no complaints there- Best Buy’s return policy is horrible - and for that I will never go back #bestbuygoodbye)

We purchased a Sony Bravia tv a year and half ago. We are now taking it to be repaired because it will not turn on and none of the troubleshooting steps have worked. Customer service was no help as they said the warranty was 1 year from purchase date and there are no authorized dealers to repair in my state. We spent 2,000 dollars on a piece of garbage. We will no longer be buying anymore Sony products as they are junk and will not stand behind their products.

I purchased a game called "Elden Ring" last month. Not being able to read Japanese, I purchased the game knowing that the text is written in English. It turns out that the in-game descriptions were all in Japanese and the game was unplayable. I decided to contact Sony, but they never responded. I got in touch with Paypal and escalated the case since I want my money back. Paypal tried contacting Sony and they never responded. Naturally, the case was closed in my favor and a chargeback was issued to my credit card. Sony Japan decided to permanently ban my account. I have been a loyal customer since they released Playstation two and this is how they treat customers? I called Sony and finally, someone picked up. He told me that there's nothing that can be done except for me to purchase a PlayStation gift card and pay the full amount for a game that I can't even play. I hope this review reaches somewhere. I WANT MY ACCOUNT BACK.

I tried to update my credit card info with the new dates. I have already done this with several other accounts in a few seconds. But Sony was truly annoying. I couldn't update my info. When I asked for a code to get online with a person to fix this, no answer and dead silence. I have had it with this company. Will never buy anything from them again.

I purchased and paid for a very expensive TV from SONY directly online - I was told delivery would be 5-7 days and as we enter week 4 I still do not have my TV - Buyer beware - the customer service and help is useless - they would not refund me so I am still waiting for the TV and I am disgusted at how I was treated - terrible from what you would think is a trusted brand. I cant give them no stars but if I could I would.

Disgusting customer service. No support for any product that is not brand new.

The only company that I sincerely believe thinks customers are expendable commodities that have no impact on their business.

Do not deserve any support at all.

I bought a Sony Bravia XBR-75X950H for $3k. It’s not even 2 years old and the main board is out. Then I hear so so so many people have issues with Sony Bravia. This company is garbage and no longer stands behind their products. DO NOT BUY A SONY.

I bought a Sony BDP-S3700 blu-ray player and was shocked that the quality was terrible. Sony has gone down!! The streaming service stopped working and would cause the blu-ray shut on and off. I bought a LG one and the quality was much better! The only this with LG is you have to buy a ethernet cord.

No support at. I have called support many times and i wrote to them, they promise to help me, but they dont care.