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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with refunds, with many struggling to complete returns or receive their money back, even for games that didn't work or were purchased under specific conditions. Some people were dissatisfied with the product itself, citing buggy games, hardware issues like scuffed lenses or flickering, and problems with game functionality. Reviewers also mentioned difficulties with the user experience, including trouble creating accounts, connectivity issues, and being locked out of features. The website was also a source of frustration for some, particularly when trying to navigate account corrections or deal with support.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praise it as the "best game related... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the support as useless,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers praise the simple interface and... See more

Website

People report ambiguous experiences with the website. Many customers have used Steam for years, praising its... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report that their refund... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had been buying games true Steam for 10 years. Never ran into blockers where I would need the sellers (Steam's) support. Until a week ago. I ran into a large scale scam, fraud, called Ashes of Creat... See more

Rated 1 out of 5 stars

Zero care for customers. Got sold a buggy game. Took 3 hours to try to trouble shoot connectivity. Refused a refund. Apart from being ripped off, the worst thing was the 'talk to the hand' responses f... See more

Rated 1 out of 5 stars

Over the last few days ive faced multiple issues with steam and when I talked to there so called customer service they say they wont help and close it down. When I ask for a complaints line they ne... See more

Rated 1 out of 5 stars

I tried more than an hour, trying to create an account on steam, trying different methods, methods like creating a new account, reestablishing my password, putting in codes that were sent to my email.... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.1

Poor

TrustScore 2 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Yeah

Yeah, steam is not what it used to be. I will not buy any more games from steam. I am shocked buy their reputation now.

February 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Penge maskine

In ranked PUBG servers on PC, it appears that bots are present, but actual cheaters aren't being penalized. I ended up getting banned because I pointed out these bots in ranked matches. They just drop into every game, remain completely still, and wait to be eliminated by the cheaters. It seems like this game is solely focused on profit, and Krafton is only interested in making money.

January 18, 2025
Unprompted review
Rated 4 out of 5 stars

Bought MSFS 2024 (XBOX S R) / PC CD KEY By Kinguin.net

I am 74 year old, and i played Microsoft Flightsim since the start of the game, for that time very good, bad graphics.
Now i play The last Microsoft Flightsim Premium the Luxe 2020 via STEAM, Excellent, free xbox at start.
Now i ordered by Kinguin.net the newest,
Microsoft Flightsimulator Premium deLuxe for
XBOX Series X/S /PC CD KEY
My goal was to play the PC CD KEY function,
I have nothing todo with XBOX platform,
If you buy it for XBOX, then you can only play, via
a gamepass from xbox cost 12 or 16 euro each month.
I Just bought the / PC CD KEY version, but that isn,t.
Probably is the online PC version from STEAM, the same as i used for MFSF 2020
I didn,t yet use the key, or install the game. (XBOX gamepass!!!!!!)
I PUT A REFUND OR CHANGE TO KINGUIN,
BUT THEY DIDN,T WANT TO DO THAT.
Now for me, i feel very disappointent, about there statement.
I,ve been robbed from my money.
I don,t by the game somwhere else again.
I install the old game MFSF 2020 again, or maybe not.
Maybe i stop flying, with this misunderstanding.
The advertising was very misleading (MICROSOFT DID THIS MISLEADING ADVERTISEMENT, BUT THEY WANT
TO REACT, THEY HAVE NOTHINGTO DO WITH THE ADVERTISEMENT) only interesred IN MAKING MONEY
So both Kinguin.net and Microsoft are in my case guilty!
But officiële not, this is the new age for criminal intenties, They bove have the money, and I got a useless game , not for PC CD KEY,BUT ONLY FOR XBOX S/M nothing else. NO PC CD edition
Thanks bove off you, have fun with the MONEY.
Btw i bought the game at 07-01-2025 trough Kinguin.
My verficaton code Q6ECZBEH
My reclame was also on 07-01-2025 ticket 1214021.
On 08-01-2025 i got new code IQ4GBJRJ and 1214730
On 08-01-2025 new code PAG3TC7N
On 08-01-2025 got help Xbox Expert Center Jones R
afterwards different xboxgamers to help, didn,t help.
On 08-01-2025 got ticket 1214828 and BFCKUAAQ
ON 08-01-2025 Microsoft bestelling 6908272579 ready
Ordernummer 6908272579 bought 07-01-2025
On 08-01-2025 Microsoft Xbox Support Center
7063314602 service request number
On 09-01-2025 answer from Microsoft Xbox Gamer
On 09-01-2025 answer via Trustpilot from Kinguin.net
On 09-01-2025 new code from Kinguin 7XOWTZKR
On 09-01-2025 mail from Desk of Antony J.Blinken
Refund Payment Committy
On 09-01-2025 new requestnumber 1217801
On 11-01-2025 Kinguin Ordernummer CRQ77FEBA2FA
Request 1219273
On 12-01 2025 Request #1219273 How would you rate
The support you received??????
Order number CRQ77FEBA2FA Best regards.
I shall also gif this report via trustpilot to

MIcrosoft and Xbox
They all used the same selling this product for PC CD KEY
I would have the normal STEAM EDITION,
Probably also from MICROSOFT
FEELS LIKE STEELING MONEY IN OFFICIAL WAY !!!!



January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Refund policy

Flight Simulator 2024 launch was a disaster. Not being able to play the game because of it is stuck loading due to server issues on their end. Before even getting let into the game the refund playtime has already been exceeded. Once the server issues were resolved the game turned out to be in a unplayable state. However steam does not provide you with a refund whatsoever.

Their refund policy is just a scam because online companies can do whatever they want. Even if a product does not function at all. People make mistakes and so do developers, but this isn’t the first launch of a title being a disaster. So they at least should refund the customer if the product is just flawed.

As they say if buying isn’t owning pirating isn’t stealing. Buyer adviced, stop supporting these practices!

January 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Ridiculous piece of junkware

Ridiculous piece of junkware, families can't figure out the family view. Now I bought games for my son, from his account, that he can't play when in family view.

Steam grew out of being easy, now it's a pestilence.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Trash

Trash - it sold me a game and does not let me log in

January 1, 2025
Unprompted review
Rated 2 out of 5 stars

Have had Steam since its inception.

Have had Steam since its inception with Half Life 2.

Over the years I've had no quibble refunds; average to good customer service; bought way to many games; used it easily on line and off line; across many machines and shared my account with my family. There was an uptick in seedy porn games a while ago but that seems to have subsided, or at least I don't see them any more.

Overall I have no specific complaints with it as a shop and online library service that is more convenient than DVD's. But seeing as I pay a 30% premium for every game I buy through it I expect at least a service that I have no complaints about. This makes Steam the most expensive software I have ever purchased by a wide margin.
Because this I rate Steam as below average. Its not value for money and I could live without the shop and library. It's most saving grace is how it massively reduces the amount of half arsed anti-piracy malware churned out by publishers. If Steam could get this reduction to 0% I'd rate it a couple of stars higher.

December 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Steam is my favorite

Steam is my favorite, I received good help yesterday due to an error on my side, money on the wrong unused account, so I can use that money on my new account if I buy DLCs or games as a gift.

but as long as you allow P0rn games to be distributed, my star rating will remain at 1. for P0orn you have to be on google not on steam where there are also young people. I get quite a sexual game that is on the main page between recently released. Act normal and stop releasing porn games. This is really not the intention of Steam, which was created to promote GTA, Cyberpunk, The Last of Us, etc. don't buy and spell just to blow your whistle

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

False Advertising

They advertised peggle on a special package which was R28.00 for 2 peggle games, went to the shop the very next day and bought R80.00 gift voucher which would have covered the special deal and still have R52.00 over in account. When i opened my steam account they stated that the price had changed to a R136.00 for the package, this is false advertising and now i am sitting with the gift voucher because i will not pay that ammount, it is most deceiving and warn people to be wary before they buy from steam.

December 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Shady business practice

Shady business practice, they allow a developer / publisher to change the terms of service after the sale.

I will be getting my games / software from GOG or pirate them from now on. I will no longer purchase anything from steam moving forward.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

Not to be trusted

Not to be trusted. To recover my password, they ask for cd codes. And I didn't even ask for a game entry, only a recovery of my old password. Don't fall for it. Untrustworthy.

November 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Best PC Gaming Marketplace!

I can't explain with any more better things. This web-app/webstore/game marketplace/game tracker/online chat/game streaming platform is so many things and so good at all of them. Unlike most game marketplace services nowadays, this one actually lets you OWN your games and software. For example, I purchased a video editor software named "Movavi Video Editor 19 Pro". All Movavi products were later on removed from steam in 2021 due to a deal they had. Even though no one can see or purchase the software anymore, I can still freely download it, interact with the community, use the workshop and more. The refund policy is damn near perfect with it being incredibly flexible and the support team is incredible. I recently got my hands on a Steam deck and, well, its also perfect with very little things detouring me.

I 100% will recommend and urge people and PC gamers to use Steam to obtain their games and/or software.

100/100 amazing product and platform!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING!

Steam is one of the only places I can rely on to get games on my pc safely.
Never had an issue with the payment or anything some people have encountered in their reviews!
I seriously don't get the 1.9/5 review

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Steam are currently under massive legal…

Steam are currently under massive legal action in the US over 2000 cases being brought against them.

They have facilitated illegal gambling by allowing casinos to directly call APIs.

The reason for my poor review is I feel they have put my gaming library in jeopardy over their inaction.

Digital distribution needs to be regulated to stop these kind of people praying on children.

November 10, 2024
Unprompted review

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