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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with refunds, with many struggling to complete returns or receive their money back, even for games that didn't work or were purchased under specific conditions. Some people were dissatisfied with the product itself, citing buggy games, hardware issues like scuffed lenses or flickering, and problems with game functionality. Reviewers also mentioned difficulties with the user experience, including trouble creating accounts, connectivity issues, and being locked out of features. The website was also a source of frustration for some, particularly when trying to navigate account corrections or deal with support.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praise it as the "best game related... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the support as useless,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers praise the simple interface and... See more

Website

People report ambiguous experiences with the website. Many customers have used Steam for years, praising its... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report that their refund... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had been buying games true Steam for 10 years. Never ran into blockers where I would need the sellers (Steam's) support. Until a week ago. I ran into a large scale scam, fraud, called Ashes of Creat... See more

Rated 1 out of 5 stars

Zero care for customers. Got sold a buggy game. Took 3 hours to try to trouble shoot connectivity. Refused a refund. Apart from being ripped off, the worst thing was the 'talk to the hand' responses f... See more

Rated 1 out of 5 stars

Over the last few days ive faced multiple issues with steam and when I talked to there so called customer service they say they wont help and close it down. When I ask for a complaints line they ne... See more

Rated 1 out of 5 stars

I tried more than an hour, trying to create an account on steam, trying different methods, methods like creating a new account, reestablishing my password, putting in codes that were sent to my email.... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.1

Poor

TrustScore 2 out of 5

512 reviews

5-star
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1-star

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Rated 2 out of 5 stars

I've always found the website and…

I've always found the website and software navigation to be quite confusing, and the prices are twice as high as elsewhere. I can think of few reasons to buy games here, they really need to catch up. At least they don't make it difficult to play games purchased elsewhere.

January 1, 2024
Unprompted review
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Rated 4 out of 5 stars

Convenient, Specials, works like a dream, (your library is useless if you die)

Convenient, specials all the time, never had issues with any purchase or code activation, their refund policy works awesome and the amount of download centers they have across the world, makes downloading fast for most regions. Only reason this isn't five stars is, they have a very crummy attitude about who your paid games belong to, if you should pass, answer being no one. No one can claim your library.

October 8, 2024
Unprompted review
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Rated 1 out of 5 stars

something when wrong after i payed…

something when wrong after i payed online on there website. almost 2 months now terrible customer service acting like i need to fix there problem and asking for information that doesnt exist.
no problem if there's a bug on your webshop but fix it or give my money back. Paying and getting nothing in return is what we call stealing. what a scam company

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

removing gifts

removing gifts, allowing hackers, overpriced games.

sad to see every good platform getting removed one by one

July 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Why Steam is the best platform

I bought a lot of games from Steam but the quality of the games has always had good sales! When I bought a bundle of Tomb Raider games, the price was like less than 20 dollars. I love that. You don't get that kind of pricing in Xbox or Sony online stores. One of the main reasons why I don't play consoles all the time anymore. Steam is indeed the best!

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

For anyone interested in steam gift…

For anyone interested in steam gift cards, STAY FAR FAR AWAY! They have screwed me out of hundreds of dollars on their supposed "gift cards". I've bought them both from their official online site and legitimate local brick and mortar retailers and have had them sell me the cards only to find out they've already been redeemed even though they haven't even been scratched off and are activated in the retailers' systems. They don't even have a customer service center or number, only an email and that should be considered an unethical business practice as well as not issuing another code that IS valid or a refund of the full purchase amount. Instead, they choose to ignore customer complaints. I've wasted my last amount you. Let's see you handle having the federal trade commission breathing down your collar.

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Corrupt financial greed

Sells/serves illegal games concerning gambling while the age restrictions can easily be conceived.
Has a toxic community with friends/financial policy giving certain members more priviliges than the others while support NEVER EVER responds to any report.
Not even when your game doesn't work, I have several games not working, bought for nothing, thanks to steam.
Or games priviliges/DLC's I bought before that suddenly have been seperated from core game but none access for me. No response from support..

May 7, 2024
Unprompted review
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Rated 4 out of 5 stars

Amazing PC gaming platform!

Been a looong time customer for this platform for years and its always been an amazing experience. Easy to navigate on community, searching for games and profile customization. Usually, the only thing that bothers me a bit is return policies but compared to other places I've used, theirs is straightforward and more far. The application on PC and chat messaging on smartphone can be a bit buggy at times though.
Also love that they have gift cards at a ton of stores cause I dislike the use of a credit card online. Overall, Steam is amazing!

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Steam don’t help the costumers

Steam don’t help the costumers. As long they get there money the don’t care about their customers or products.
They will delete a game you paid for and they don’t answer your questions.
Never gonna use steam again!

April 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Steam $hit Support

these fu$kers dont answer on the weekends and take their sweet ass time, il never buy a game off these fu$kers ever again.

March 24, 2024
Unprompted review

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