While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with refunds, with many struggling to complete returns or receive their money back, even for games that didn't work or were purchased under specific conditions. Some people were dissatisfied with the product itself, citing buggy games, hardware issues like scuffed lenses or flickering, and problems with game functionality. Reviewers also mentioned difficulties with the user experience, including trouble creating accounts, connectivity issues, and being locked out of features. The website was also a source of frustration for some, particularly when trying to navigate account corrections or deal with support.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praise it as the "best game related... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the support as useless,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers praise the simple interface and... See more

Website

People report ambiguous experiences with the website. Many customers have used Steam for years, praising its... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report that their refund... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had been buying games true Steam for 10 years. Never ran into blockers where I would need the sellers (Steam's) support. Until a week ago. I ran into a large scale scam, fraud, called Ashes of Creat... See more

Rated 1 out of 5 stars

Zero care for customers. Got sold a buggy game. Took 3 hours to try to trouble shoot connectivity. Refused a refund. Apart from being ripped off, the worst thing was the 'talk to the hand' responses f... See more

Rated 1 out of 5 stars

Over the last few days ive faced multiple issues with steam and when I talked to there so called customer service they say they wont help and close it down. When I ask for a complaints line they ne... See more

Rated 1 out of 5 stars

I tried more than an hour, trying to create an account on steam, trying different methods, methods like creating a new account, reestablishing my password, putting in codes that were sent to my email.... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.1

Poor

TrustScore 2 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Always hated the one stop shop idea of…

Always hated the one stop shop idea of games online. But this is what most people use. Decent choice of games. Have only purchased a few games with paypal, can even buy on third party sites, but with risk that steam can cancel anytime. They offer some discounts like up to 50% off so it is worth waiting if you can. Prices will tumble after a year of game coming out. Most games are not too demanding hardware wise, they list the PC specifications that you will need. User reviews are handy. And you will have two weeks for a refund of purchase. Some games are even free! Start your gaming lifestyle today.

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great Software And Service!!

I've never had a problem with steam. Many times I've gifted games to my friends and it was great and fun. Recently however I fell for a scam which made me put my steam credentials in. After that my account was hijacked. I immediately emailed steam support and within a few hours they reset the password, emailed me the new password and after that I had my account back!
Overall, Steam is a great platform and is great for anyone who normally plays games!!

January 21, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

An excellent video game service

This is an excellent video game service provided by Valve! I've accumulated quite the library of games and couldn't be happier with their prices and the sale seasons. This service allows refunds too, if you've played a game for less than two hours!

January 10, 2022
Unprompted review
Rated 1 out of 5 stars

Shameful - Order elsewhere or pirate

Clearly, Steam doesn't care, as shown by not claiming their TP account and replying to the criticism, so please, take your purchases elsewhere, or pirate the content you want instead.

In this case, someone had a mod with a name not far off the name of a real company. The mod was removed for a trademark complaint. When the mod author tried to get help from Steam, claming fair use and parody, Steam just told him to read the email and contact the plaintiff. In other words "its your problem".

As much as I understand that mods are hosted by Steam and not created by them, Steam ultimately has made money from these mods because they make many games more appealing. A percentage of Steam purchases go to Steam. Without mods, Steam would ultimately earn less money. If steam has this Workshop functionality and benefits from it, they should surely support their mod authors with at least some more advice and support than "deal with it yourself". What a shameful company.

December 18, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Steam Suport SUCKS!!

NEVER EVER use steam again !!!
So i unbox a REALLY rare skin, and after two days or so it is gone from my account.
I try to look at my trades to se where is could have gone, and there it is clear as day.
A trade i DID NOT ACCEPT !!
So my skin was stolen, i immediately repport it to the police and steam.
The police open a criminal case on the matter, and what do steam do NOTHING!
In their own policy they say we do not restore skins, since we normaly get the restore request to late for us to do anything about it before the skin switch account again.
And if we make a copy it will drop in value for everyone else and that is not fair.
Well my skin is stil in this guys account because they trade banned him, so now my skin is locked in a unusable account for ever.
So now al the other skins became more rare because we lost on of them to a thief that was banned.
But will they help me reverse the trade?
No they will not, the double standards is so crazy.
They got the power to help their customers, but they screw them over on purpose because they dont care at all !
I have used that platform for more then 20 years, and put more then 80.000 grand in to my account and never asked for anything in return.
But the second i do, they just close my support tickets with astandard response that basically saying: Go f*** yourself sucker, we got your money and we do not care.
They will much rather have theifs and scammers run wild on their platform, instead of trying to help their paying customers !
So in conclusion, steam is a great platform aslong as you don't ever need any help from their shi*** support.

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

What a horrible platform

What a horrible platform. When you want to buy a skin for a certain price, you add money to your account, it takes more then 30 minutes before it is available... meanwhile BYE BYE item, good luck with next purchage for more money... All with all profits for Valve... This is not the first time, it happens ALL the time.

December 8, 2021
Unprompted review
Advertisement
Advertisement
Rated 2 out of 5 stars

Steam has a problem with loging me out…

Steam has a problem with loging me out and because I have multiple passwords that I need to try, it decides its funny to limit them so it takes me ages, and if that wasn't bad enough, im trying to install a game and now I can't because of it

May 26, 2021
Unprompted review
Rated 1 out of 5 stars

Amazing how its probably been years and…

Amazing how its probably been years and they still haven't fixed the screenshot viewing bug....every time you view your screenshots it comes up with like a info page so you have to click a page 20 times just to see the screenshots its so annoying.....you get to page 8 then it comes up with these screenshot info page then you have to spend 5 min making it all way back to page 8 again and now after the update you cant even see your screenshots! just stuck on "Steam has made it easier to take and share screenshots of your favorite games." page.

May 13, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look